This resort is one of our top places to return to in the future! We also liked the overall feel & vibe of the place, more low-key than other AI's. Celebrate at These Mexican Resorts, The Best All-Inclusive Resorts for Your Style, Luxurious, all-inclusive property with lots of freebies, Along a gorgeous stretch of beach with a grill restaurant, Oceanfront suites have hacienda-style decor and three TVs each, Updated suites with digital music players and Smart TVs, Three restaurants, one serving an extensive free breakfast, Top-shelf liquors included at two bars and in wine cellar, Two outdoor pools, one being a Thalasso therapy seawater pool, Wellness offerings abound, and include traditional Temezcal heat treatment, Tropical grounds with local birds such as peacocks, Occasional complaints regarding maid service and maintenance issues, Wedding parties and children can be irritating for some travelers. Ocean Front One Bedroom Suite with Plunge Pool, Romance Ocean Front One Bedroom Suite with Plunge Pool, Butler Ocean Front One Bedroom Suite with Plunge Pool All in all, fairly disappointing. The food was tasty but the selection was terrible. The Riviera Maya continues to attract millions of vacationers every year with its picturesque beaches, crystal-blue waters, and world-class resorts. lovely food, lovely location, great staff, nice beach, not luxurious at all, just very good. Prices may not reflect real-time pricing or availability. Jul 26, 2022. / expensive for the level of service received! #5 All rooms enjoy ocean views and nice touches of design. 4.5 We truly hope the staff and their families are doing well and that the resort is back up and running soon. I can unsubscribe any time using the unsubscribe link at the end of all emails. After registering, I can manage my newsletter subscriptions by visiting my Profile Settings page. 3) Housekeeping. These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. Even though some menus are the same daily, the food is greatwe rotated restaurants. Unacceptable! This place needs a lot of repairs - exterior paint job, fixing pool tiles, cleaning fungus stains in bathrooms, AC repair, refrigerator issues, dirty couches, properly caulking the bathroom ceiling, and etc. stunning in the main.but let down by a few! old. Thats right. When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. Presentation was eloquent but the food totally lacked flavor. All they offered is for this was a complimentary upgrade valid for 1 year. Please dont include personal, political, ethical, or religious commentary. Bartenders/pool staff/waiters were 100% there for you. (Indianapolis) The hotel tries to clean the water and the sand, but at specific months of the year, their efforts are worthless. Things you buy may earn us a commission. Zotry Paraiso de la Bonita Riviera Maya. The first certified Thalassotherapy center in North America, and with good reason. The food and service was good. some of the staff are driven by the size of the tip you give to what service youll receive. We have people and automated systems that specialize in detecting fake reviews submitted to our platform. the dining room with few seats outside. We had an issue at one of the restaurants, we arrived around 9:30pm and were told that they dont have availability to come back after 45 minutes.. mind you the restaurant closed within the next hour, then my boyfriend and I looked around and saw plenty of open tables also spaced away from each other the host Jessica and Alejandra disgustingly say that my boyfriend cant eat there bc of his shoes.. when we looked around we also say 4 other men with the same shoes on. Dirty glasses were left for days, toiletries not replaced regularly. Get FREE email communications from Fodor's Travel, covering must-see travel destinations, expert trip planning advice, and travel inspiration to fuel your passion. This resort is absolutely stunning! Kaax International cuisine with a Mexican twist. The beach orientation with too much waves. texasmom2010 Spa was nice and I recommend the saltwater pool. 132davec / The suite was very nice with a hammock on the balcony and a massive bathroom. The beach is full of seaweed, but the pool and restaurants have great views of the water and horizon. Also the food wasnt good at all not many options, almost the same foods every day. The walk in shower was next to a soaking tub, and had a small garden next to it! stunning location, beautiful small hotel with great rooms looking out over the ocean! I had asked to speak with them regarding the broken generator and to give them a chance to make up for this inexcusable oversight. Contributions should be travel related. Also, there was a lack of entertainment at the resort, the beach was not maintained to the standard of other resorts on the strip, and the lack of Mexican food at a resort in Mexico was very apparent. We wanted a luxurious hotel and to avoid the crowds, especially during the COVID-19 pandemic. | Mahahual I can unsubscribe any time using the unsubscribe link at the end of all emails. Hmm. This is a small boutique hotel with nothing going on, Adequate, when the price tag suggested it should have been great. Zotry Paraiso de la Bonita Riviera Maya, Photo: Promotional content will be removed and issues concerning Booking.coms services should be routed to our Customer Service or Accommodation Service teams. Power outage, generator broken for weeks, no running water! We love the Thalassotherapy treatments and the Temazcal experience, but the rich diversity of dining options is also one of the main assets of Paraiso de la Bonita. The striking suites have at least three flat-screen TVs (living room, bathroom, bedroom), as well as a digital music player. JTgobucs We have more than 70 million property reviews, all from real, verified guests. / on Zotry Paraiso de la Bonita Riviera Maya, Photo: Jul 25, 2022, My wife and I spent 8 days celebrating our 32nd in July 2022. However, we wont display any reviews that include or refer to (among other things): To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. During our stay, only two restaurants were open the entire time, one only open at breakfast with the same menu every day. Zotry Paraiso de la Bonita Riviera Maya, Photo: Dragons!!! The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Zotry Paraiso de la Bonita Riviera Maya, Photo: Great ending of our vacation. After 4 nights, we moved into Impressions.WOW! Facilities here are extensive and excellent across the board. Toiletries were Bulgari. That waiter was very condescending and abrupt with us and neglected to take our order in a timely manner. Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate. This stay preceded another resort stay for us, and Zoetry definitely did not represent value for money. The property also has its own pier and yachts, and a putting green. Theres nothing to dislike about this property. Everything was perfect! All rooms are striking oceanfront suites decorated with art and fabrics from around the world, and include daily sparkling wine and fruit. As it was our honeymoon, they offered us an amazing massage. swimming pools were gorgeous. It's based on a self-evaluation by the property. | Mahahual Because I actually had to ask for them to sweep the floor of our room. If we find any, we delete them and, if necessary, take action against whoever is responsible. The Endless Privileges concept of this resort is more than a fancy euphemism for all-inclusive, as it actually delivers on its promise of serving guests top-shelf spirits throughout your stay. The resort also has tons of wildlife: lots of iguanas, some peacocks, lemurs, even a parrot that hangs out in the lobby, and they use a falcon to scare away scavenging birds haha. This service may contain translations powered by Google. Contributions should be appropriate for a global audience. Coco Bongo (45-minute drive) at the heart of the Hotel Zone is the most famous of all. Epic fail!! Luckily,, Carretera Chetumal Cancun Km 328, Bahia Petempich, Puerto Morelos 77580, Mexico, http://www.zoetryresorts.com/paraiso?utm_campaign=Zoetry_ZOPDB_BusinessListing&utm_medium=Social&utm_source=TripAdvisor. The dining options are relatively limited for an AI, with only 3 restaurants; 1 serving all 3 meals, another serving L & D, third formal place serves D only. resort is quiet and still recovering from covid staffing but that is understandable. No music playing. We'll redirect you to the home page of the country/region site you choose. The 10 Best All-Inclusive Resorts in Riviera Maya, $$ However, some guests have complained of slow Wi-Fi and issues with maintenance and maid service. After their trip, guests tell us about their stay. We saw the manager and the other host Jessica discussing what was going on and I heard them say our room name (Binkner) then attitudes changed immediately the manager Edgar came and apologized to us then Seated us right away. Mahahual, Mza 12, Lote 1, Small and quaint beachfront hotel with rooftop pool in Mahahual Read More, Fodor's may use your email address to send you relevant information on site updates, account changes, and offers. The 10 Best Hotel Pools and Spas in Riviera Maya, #8 This property is situated on the beach in the Riviera Maya near the small touristic city of Puerto Morelos, about 20 minutes away by car or taxi. The four-pearl Dreams Riviera Cancun Resort & Spa is a family-friendly all-inclusive located on a white-sand beach a 20-minute drive south of the airport. I have to wonder what kickback the resort receives. An elegant dining option with lots of spicy food. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. This review is hidden because it doesn't meet our guidelines. Seasonal start and end dates apply and are indicated in the booking flow. That fountain at the center of it all has to be inspired in the one at La Alhambra. Your current currency is U.S. Dollar, Choose your language. WestJet. / / We put a hold on our celebration and plan return in January or February. THE RESORT IS BEAUTIFUL AND THE ROOMS ARE LARGE BUT THE STAFF DOES NOT SEEMS TO UNDERSTAND THE 5 DIAMOND SERVICE THAT THEY SUPPOSE TO OFFER. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details. Playa del Carmen and its famous 5th Avenue shops and restaurants are just half an hour away by car. I thought that it was at least 20 yrs. The check in process was easy and pleasant. on Escapes to larger cities are relatively nearby, including Cancun (45 minutes) and Playa del Carmen (40 minutes). Restore your body to a state of harmony through Zotry Paraiso de la Bonitas Thalasso Center & Spas indoor Jacuzzi Spa. Standard massages and facials are also offered. THE POOR SERVICE AND TREATMENT FROM THE RESTAURANT STAFF. The three restaurants include spicy fusion cuisine and a sushi/ceviche bar, and top-shelf liquors are included at the three bars. service was very personal, staff very friendly. The bathroom is an ample and elegant space, with pink marble walls and floors. However they were not very accommodating with moving us given the issues with the room. (Patterson, New York), Flight interruptions and passenger rights. The resort needs to be remodeled but was comfortable. But if you are looking for the VIP experience, sitting at the Chefs Table may be your option, as its only available for Impression suites guests. Zotry Paraiso de la Bonita Riviera Maya, Photo: Prices will be updated at least every two hours. if the writer is claiming to be someone else). I want emails from Fodor's Travel with travel information and promotions. For info on these editor-selected items, click to visit the sellers site. Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this. Everything was super organized and seamless and we so appreciated everything. The food was great, especially at the Canoa restaurant. There is no music allowed at the pool. Seaweed did ruin the beach experience.but loved the salt water relaxing pool. Expect to meet nice people, relax and kindle your relationship :) JT, mauricep895 A sophisticated resort that radiates luxury, relaxation and calmness, in an ethnic atmosphere that mixes a diversity of cultures. Other standard amenities include air-conditioning, coffee- and tea-making facilities, and minibars.