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It will direct you to your order status page where you can see your order details, current shipment status, and obtain your shipment tracking number. stream 3 mil or 3/2mm Works from low 60s to high 60s (13 18C). It's about joy, community and the love of the water. Non-Warranty Repairs cover damage caused by normal wear and tear that is not caused by a malfunction. If your wetsuit meets the warranty guidelines above and you want to initiate a claim, please emailWarranty.usa@boardriders.com. Orders cannot be changed once they are placed. After every surf, rinse your wetsuit in fresh water. We offer a 1-year wetsuit warranty on any any workmanship defects and a six (6) month warranty on all material defects. Defective product should be returned clean and dry, postage prepaid, with a completedWarranty Repair form. EffectiveOct 15, 2020, due to the disruptioncaused by COVID-19 O'Neill will no longer be accepting non-warranty repairs. Orders placed over the weekend or on national holidays will be shipped and processed in the morning of the next business day. Scratches, fading are inevitable as are tears from fins, reefs, etc. Wetsuits General Warranty Information and PolicyIf the product is found to be defective under normal use and proper care, ONeill will repair or replace the product at our sole discretion. We offer a 1 year limited warranty from the date of purchase on manufacturing defects for all Matuse Wetsuits with proof of purchase. service was good, albeit a touch slow, and they gave me a wetty to use whilst mine was away. What is the Warranty and Repair information for my wetsuit, boot, hood, gloves, rashguard -UV protection, or wake-waterSki vest?A. How long does it take to receive an order? THIS WARRANTY DOES NOT COVER THE FOLLOWING: WETSUIT WARRANTY POLICY*All terms are valid from date of purchase, with proof of purchaseOne-year warranty on all stitching, materials and constructionTHIS WARRANTY DOES NOT COVER THE FOLLOWING: At Hurley, we stand behind the quality of our products and are more than willing to refund or replace your suit if it meets our criteria. Why do People Buy Insurance and Does it Make Sense for Surfboards? You can track the latest status of your order by clicking the link in the confirmation email you received when you placed your order. Always make sure to review the same brands sizing chart to the same wetsuit you are trying-on and considering purchasing. We apologize if you received a damaged product from us. 4 0 obj On the return form, please select "Parcel or product damaged on arrival" as the reason for the return. To properly care for your Wetsuit and to prevent any void of warranty, we recommend that the Wetsuits never be put in a washer or a dryer and should never be left in direct sunlight to dry. Common wetsuit malfunctions that deserve a warranty claim submission are: To review the major manufacturers complete wetsuit warranties click on the brands below to skip to the desired terms. Scratches and fading are inevitable, as are tears from the occasional close call with a fin. Products under warranty will be evaluated for a refund or a replacement at the third-party wholesalers discretion. The use of bleaches, wash additives, dry cleaning, machine drying, and/or the failure to properly wash Product will make the Product ineligible for coverage under the Wetsuit Warranty Program. V:w\Hsj+Ko=@ If returning for REPAIR, all neoprene products must be CLEAN and DRY. Discounted, Discontinued, Seconds and Altered suits are final sales only. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> The decision to replace or repair a wetsuit is made by the Buell Surf warranty department after receipt of the defective product. To ensure youre covered by the best guarantee in the business, please make sure you keep your proof of purchase in a safe place. They said it would take 3 weeks, it took 4.5, first time back out it ripped again, down for another repair which was 1 week, ripped again and then they just gave me a brand newy. Pulling, stretching or tearing at the base of the zip caused from using the zip cord as a leverage tool to finishing fitting into the wetsuit. 5 mil or 5/4mm Works from low 40s to high 40s (8 12C) but you will see people wearing them into the high 50s. Orders placed after 12pm are typically processed and shipped the next business day. I have a discount code, how can I use it? Suit up carefully. If possible, change in a plastic tub or on a mat. We do not warrant that the product you purchase will meet your requirements or personal expectations. Product Warranty and RepairsAll flat-stitched products, glued and blind-stitched products and fluid seam weld products: Neoprene Dry Suits, Waterproof Zipper Excluded: Fabric Dry Suit, Waterproof Zipper and Latex Seals Excluded: Limited Warranty: Damage done related to materials and workmanship not related to wear and tear. Wetsuits repaired by other repair service. It is inclusive, diverse and authentic. Negligence or commercial use of the product (wetsuit rentals, teaching, or instructional activities) are not covered under the warranty. Submitting warranty claim does not guarantee repair or replacement. Damage caused by sunlight, chlorine, mistreatment or consequential use. Instead, simply order a single size that you believe you will fit you best. Damage caused by extended or excessive exposure to sunlight, improper handling or storage, or failure to follow instruction provided with this product. Most customers receive an order confirmation email immediately after completing the checkout process, however please allow up to 2 hours for the order confirmation email to be received. You can track the latest status of your order by clicking the link in the confirmation email you received when you placed your order. What is the status of my order? 8/10. If you are exchanging the size or color of a product, the return shipping is completely free. Wetsuits repaired by anyone other than our technicians. Repairing yourMatuse suit is highly encouraged and will not void our1yr warranty if qualified. Alterations done by anyone other than authorized repair facility. I've had several free warranty repairs and a few normal repairs over the years, which were pretty cheap. If wetsuit is within 1-YEAR LIMITED WARRANTY:Party requiring repair must pay for shipping cost sending in the wetsuit. Sale item: wetsuits, UV, accessories, and promotional discounted products purchased on buellsurf.com or from an authorized Buell Dealer. Damage from sunlight, cholorine, improper recreatioal use or care or any damage beyond the products natural life expectancy. Use in commercial, rental, teaching or instructional programs or activities. Tears caused by force or finger gouges during entry or exit of wetsuit. Do not store it wet, or in direct sunlight. You can find information about returns by clicking here. A laser printed footbed with arch support and a thick strap, choose the Koosh Sandals for long-term comfort, durability and easy style options. If you are exchanging the size or color of a product, the return shipping is completely free. by BIGJIM Mon Apr 28, 2008 10:08 am, Post Products classified as seconds, samples, promotional, or used. so has their address they are at Powells Rd in Brookie not green st. yep I agree good wetsuits pity O'Neill aren't interested in offering local retaillers any protection against product dumping from their own country of origin FOR SALE - BOARDS & STUFF (incl Lost & Found), Board Design, Repairing, Shaping, etc (was called Equipment). What about size/color exchanges? We will repair or replace your wetsuit if it meets our warranty criteria. His original mission for designing and producing the worlds first neoprene surfwear was that he simply wanted to surf for longer. We stand behind our wetsuits. Your claim is important to us and we will respond to all claim emails within 24-48 hours after receipt (Monday Friday 6 am to 3 PM PST excluding Weekends/Holidays). Products classified as seconds, samples, or used. Please contact our customer service team by submitting a request here or sending an email to customerservice@oneillcanada.com. Warranty Repairs cover any apparent malfunctions under normal use like a zipper that's busted or a seam that's torn. We process refunds to your original purchase method within 1 business day of receiving the product in our warehouse. Repairs made by an unauthorized repair shop if they damage the suit. However its too big for him, so he let me have it for a few beers. Please proceed with the return process to receive an exchange or refund. by OddaP Tue Apr 29, 2008 5:52 pm, Post We offer free shipping on all orders over $100. How is oneills wetsuit warranty? } If you recently placed an order and would like to cancel, please submit a request here or send an email to customerservice@oneillcanada.com. s#3yiI]n =4=Qhc(10G88t. If your order is already in process, you can return all or part of your order once you receive it. Friend won a oneill wetsuit abroad, hes used it for a month or 2. Jack ONeills son also helped create the leash, unfortunately when testing a leash Jack ONeills board sprung back at him and he ended up losing an eye, hence the characteristic eye patch. For orders less than $100, we charge a flat rate of $8.99 plus tax for shipping anywhere in Canada.If you are exchanging the size or color of a product, the return is 100% free. Shipping fee $11.95. Fit issues should be resolved before the wetsuit hits the water. If your order is already in process, you can return all or part of your order once you receive it. No returns will be accepted for any reason. Thanks for the replies guys. by smw1 Mon Apr 28, 2008 10:58 am, Post Weve selected high-stretch materials for their comfort and function. border:grey 1px solid; vertical-align: middle; There are 2 tears near the seams on the inside, going pretty deep. This will result in a regular return processing fee of $8.99. You can track the latest status of your order by clicking the link in the confirmation email you received when you placed your order. endobj Press J to jump to the feed. Orders can be cancelled after an order is placed only during a very short time window until the order is confirmed and processed for shipping. Why have I not received an order confirmation email? We apologize if you received a damaged product from us. border-collapse:collapse; Suits without a copy of the purchase receipt will NOT BE COVERED UNDER WARRANTY. (2) Contact the courier service (Canada Post or UPS) and provide them with the tracking number and ask if they have information about the whereabouts of your package. If you wish to return or exchange an item purchased online due to fit or any other reason, please contact customer care via email: Q. We offer a 1-YEAR LIMITED WARRANTY on materials and workmanship from date of original purchase from an authorized Body Glove dealer. What thickness of wetsuit should I purchase for what degree of water? Examples include: a blown-out panel, a fin cut, or worn material. Patagonia is not responsible for wetsuits that are abused or show normal wear and tear over time. We do not accept orders with a delivery address outside of Canada. Please include pictures of the damages. Fit issues should be resolved before the wetsuit hits the water. Using this tab correctly will avoid this thinning issue. Hi]I=;PLi*T?q$LZUe@{EJ}Tq All products purchased from oneillcanada.com come with a 1 year warranty against manufacturing defects. The repair form should include product description, description of defects, requested action, return address, cell phone number with area code, customers name and a copy of the purchase receipt sent to the address above. On this page you will find details about how to return or exchange your purchases made online.RETURN AND EXCHANGE POLICYIf you wish to return or exchange a product you've purchased from us, for any reason, we will refund the purchase price or exchange those products subject to the following conditions: 1] Items must be returned within 30 days of purchase with the original receipt or other proof of purchase2] The returned items must not be used [Not surfed in] or damaged in any way.3] If you request a refund, the purchase price (excluding delivery charges for online) will be refunded to you using the original payment method once we have received the returned item back and confirmed that it meets conditions 1 and 2 above. Wetsuit products are always excluded from promotions and discount codes. For regular returns, we must deduct a surcharge of $8.99 plus tax to cover handling and repackaging costs. Orders placed over the weekend or on national holidays will be shipped and processed in the morning of the next business day.After your order has been shipped, you can expect the following delivery timeline depending on your location:Quebect & Ontario: 1-3 business daysCentral Canada: 2-5 business daysWestern Canada: 3-7 business daysOccasionally, delivery times may be delayed if our carrier service partners are experiencing delays. i discovered a large hole at the base of my zipper (wetty was in its 2nd season) and took it down to the brookvale factory for repair. For orders less than $100, we charge a flat rate of $8.99 plus tax for shipping anywhere in Canada. 2 0 obj After rinsing, fold in half at waist and hang dry. We recommend shipping your wetsuit for repair using FedEx or UPS so that the shipment can be tracked. If a Buell wetsuit is found to be defective under normal use and proper care, Buell Surf will repair or replace the product at our sole discretion. Purchasing the right thickness and size is key to fit and comfortability. Avoid overstretching fabric and seams. You can find this option on the right-hand side under your product list and above the total. Do you cover the cost of return shipping? Damage to the inside ankle area from incorrect or over stretching of the suit when pushing the feet through the suit or catching toe nails. At no time does ONeill offer refunds. It may take 3-4 business days for the refund to post to your credit card account. <> It was their factory outlet from memory, but they have moved just down the road from last time i was there (2-3yrs ago), here y'are. Orders cannot be changed once they are placed. by petulance Sun Apr 27, 2008 6:14 pm, Post Repairs or replacements will be determined upon inspection by a Body Glove Wetsuits representative. He doesnt have a receipt, and I am thinking about sending it in. 3 0 obj Do you offer free return shipping? If you have further questions about the status of your order, please contact our customer service team by submitting a request here or sending an email to customerservice@oneillcanada.com.