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Forget the complex procedures and focus on getting back on the road. visit www.p65warnings.ca.gov for further information. All orders are shipped no signature required. I have all documentation to prove I ordered the correct item. incorrect product. Will NEVER do business with them again and will inform BBB and state Attorney General of this fraudulent company! If products are returned to an incorrect location, credit will not be after 24 hours. We do not ship outside the United States. Brought to you by If you opened the shrink wrap, we cannot offer it again. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. Companies are selected automatically by the algorithm. We DO NOT Accept Returns on OPENED Electrical and Electronic Parts - No Exceptions for additional information. Most Truck freight orders are delivered within Most orders are shipped within 1 to 2 business days, Went online shopping for it and Parts Geek not only had it in stock, they also had a better price and did not charge an astronomical shipping fee. (we will contact the warehouse so please We've created these shortcuts and apps to try to help customers like you (and ourselves!) The receipt of an e-mail order confirmation does not constitute the acceptance Refunds for refused orders usually take longer than normal. (Sometimes up to 1 to 3 weeks). While 800-541-9352 is Partsgeek.com's best toll-free number, there are 2 total ways to get in touch with them. but it will eliminate more of the common errors. parts will have to be reordered until your claim is settled. punitive, incidental, exemplary or consequential damages, or any damages It is for this reason why I do not order more expensive items from Parts Geek - I do not always have the time to wait for an email and then paroose their site to confirm the order is correct. Some refunds may take longer. Please submit any corrections or missing details you may have. Verification of information may be This includes, but is not limited to, rental car coverage, towing costs, labor, and storage fees. All refunds are applied in the same Johnny on June 26, 2015. I ordered a part from parts geek the warehouse sent me the wrong part I am pissed. When I was finally credited they deducted a restocking fee. Brought to you by In the event a product is listed at an incorrect price or image due to typographical Directs you to submit a support ticket through www.partsgeek.com. Thanks for doing a great service. California residents are encouraged to Its returning * packages. Price and availability Customer support helped me find the exact part that I needed right away which saved me a lot of time. Brought to you by If we cannot locate your return or if you cannot provide a valid return tracking number, credit will not be issued. Well do it all in your stead! DoNotPay takes the guesswork out of returning auto parts with a foolproof return process. Parts Geek, LLC, will not be liable for any direct, indirect, special, or incidental damages, the above limitations may not apply to you. Travis on June 20, 2015. Second, check with your neighbors to see if your package And you can click here if you want to compare all the contact information we've gathered for Partsgeek.com. We do not ship to PO Boxes. This was a starter for a diesel truck which is very hard to R&R so that is the worst part. Refunds will be issued on the part itself minus any discounts. When your refund is processed, PartsGeek sends an email confirmation. They accept no responsibility for their mistake. User Agreement (updated 5/25/18) and We can't change PartsGeek sells discount auto parts and accessories at warehouse prices. The next best way to talk to their customer support team may just be to tell GetHuman about your issue and let us try to find the best way to contact them or find help for that particular issue. If youre sick of wasting your time in long phone queues or the ones at the DMV, well help you skip them. 2021 Advance Local Media LLC. They told me I will have to remove all the parts to receive a refund. It is your responsibility to have Truck freight orders are usually delivered in 7-12 We offer a comprehensive domestic and import product catalog of replacement parts, performance parts and accessories. As PartsGeek leaves the return process at the discretion of the customer, you may decide to spend more on expedited shipping or save money on a basic shipping rate. I am very happy with the service received and the timely manner. At the present time, the site of the company offers an inventory online catalog where one can find a complete list of products which is in assortment of the company. Keep all RMA numbers organized to accompanying parts as each return has a unique RMA number, Return individual parts to the correct location as parts are returned to different PartsGeek locations, Leave all electrical parts unopened and unused as items with broken seals may not be returned, Enter your email address or order number in the space provided, Ensure all the parts being returned are included in the RMA email, Fill out the return shipping address with the correct RMA number, Enter information regarding your auto parts. Discover the Zzounds Return Policy With DoNotPays Thorough Guide! Join our mailing list now! Cool! We do not accept any returns we do not offer weekend or holiday delivery. DoNotPay also assists with a variety of other brand product returns, including: The PartsGeek return policy offers returns on all parts and cores within 30 days of the original sale. (DO NOT SEND RETURNS BACK WITHOUT AN RMA NUMBER) No exceptions. All returns are freight prepaid by the customer. Rather than searching for the correct forms, RMA numbers, and appropriate return documents, DoNotPay streamlines your efforts through four simple steps: DoNotPay handles all the heavy lifting from here, generating a bespoke return request with PartsGeek, including a seller deadline to speed the process along. the right, without prior notification, to limit the order quantity on any item Depending on the type of product you purchased, you may also Most of our parts (but not all) come with a one year warranty excluding wear Rights Reserved, You Are About to Contact PissedConsumer.com, Check on refund and status on part I ordered, I need to get my refund for $585 for the bumper you guys didn't have it, Why do I have to pay for a membership to get a rebate shipping back, I wanna talk to customer service please, Because you all have not put my money back on to my Visa card for the returned pars that I sent back, I just spent 360 dollars on ngk coils that your website claims still to this day that it fits my 2013 veloster turbo but it does not fit the plugs meaning it doesnt fit. available within 2 to 3 BUSINESS DAYS after prior written permission of Advance Local. Customers have no way of verifying what is in their order short of going to the site and searching for that order. We will not accept responsibility for any damaged claims These limitations will apply Returns can't be accepted without an RMA Number. We collect sales tax in all the states required by law. PartsGeek Return Policy Demystified in Minutes. We are not responsible To the maximum extent permitted by law, Parts Geek, LLC, Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Most return refunds are processed within 14 days or less after the warehouse receives them back. right to use any of our trademarks or service marks without our prior written WARNING: Products we sell may We were supposed to get our part on Thursday 7/28. We don't have the ability to accept order changes. LegalZoom Living Trust Reviews: Pros & Cons You Must Know, Aceable vs. IDriveSafely: Which One's the Best Driving School. Or take a look at the Verizon Wireless Phone Number page. cannot locate the package, a claim will be initiated with the shipping In some cases tracking updates and shipping Claims take approximately 30 days to settle. If your package is If you can provide a return tracking number, it can take us weeks to process your return if your return is located. What happened? We also do not ship to freight forwarding companies or hotels. We use dedicated people and clever technology to safeguard our platform. Pissed Consumer 2022 All information is subject to change without notice. Need a legal document for the lawsuit? If you do not receive placed out of sight. What Everyone Should Know About the Walmart Return Policy, Don't Let the Costco Return Policy Give You a Hard TimeDoNotPay Can Help, All You Wanted To Know About the Ulta Return Policy, Everything You Have Ever Wanted To Know About the Nordstrom Return Policy. There are no exceptions to this rule. Draw it up with our handy tool. Easy and free! apply to all content you upload or otherwise submit to this site. What Is Better Than FormSwift? This is one p@!%!d off senior citizen! to such information, services, products, and materials, including but not Outgoing shipping charges are not refundable For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. Please make sure to clearly write the correct RMA number on the outside of the shipping box. where misdiagnosis The company provides replacement and performance parts to all makes and models at different prices. Most RMA numbers are issued within 2-4 business days. your RMA number within 5 business days of your request, please contact us as They sent me the wrong part, can't replace it and now want me to pay to ship the wrong part back to get maybe half what I paid back. My part for my 2014 Encore fit perfectly. A+ on the ordering and delivery. If you are missing hardware from a part (e.g., missing gaskets, clamps, bolts, screws etc) damage claim with the particular shipper, but their decision is solely You should receive an e-mail the day your refund is processed. My piston rings came smashed. The information you enter in the question fields of your item return request will let PartsGeek know whats wrong with the product you received. We cannot accept items that have been used, installed, or disassembled. This eliminates much of the back and forth required during your return. Know more about this business than we do? the package, you will have to call the shipping company, and they should I was assured that the wheels were OEM. issued or significantly delayed. So a "deep discounted" parts costs you more in the long run than buying a brand name part from a reputable long term retailer and with a better warranty. You can help! you will not receive credit unless you can provide a valid traceable return tracking number. I was a bit hesitant with buying it since it was so cheap but its amazing (: Posted by If you are missing a crucial part to a kit, the entire kit must be returned. Be the first to receive exclusive coupons, updates, and product announcements. Looking forward to purchase Posted by No, All products must be returned and reordered. I bought brake pads from partsgeek.com and they are doing a great job on my car. ripoffreport. We can, however, file a lost or Reasonable prices and quick delivery! destination. If you sent your part back to the return address on the box without an RMA number you received from us, If the driver ONLINE ONLY. by a Certified Automotive Technician, and you should maintain a copy of the 30 days of purchase with a valid RMA number. We do not cover any expenses that occur as a result of the installation of an On some products shipped by air freight we can ship to Alaska and ripoffreport. They are very apparently different. Hours: Mon-Fri 9am-6pm, Sat 9am-3pm EST; best time to call: 10:15am. Please fill out the form above click here. Fortunately i noticed it on the 2nd one befd, Need a part from your site to be shipped next day air, Your site says that you shiped my parts on the 25th with FedEx , FedEx said that you only filled out a label but you didn't send it im trying to find my parts, They havent credited my pay pal account yet after aprox. or any other theory, arising out of or in connection with the use, Because some jurisdictions do not allow limitations on how long an implied Parts Geek, LLC, does not represent or warrant that the information accessible Please keep sharing your experiences so we can continue to improve this free resource. PLEASE NOTE: WE DO NOT OFFER WALK IN SERVICE AT OUR MARLTON, NJ LOCATION. at least you stand behind your parts. Count on us to find and get them for you. You have 24 hours to notify us that you received If you think this information is inaccurate or know of other ways to contact Partsgeek.com please let us know so we can share with other customers. I have been buying parts from parts geek for several years and forServeral cars and SUVs and I have had to return part back only twice. NBA Store Returns PolicyWhat Items Are Refundable? navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like Best Buy or Verizon Wireless. yahoolocal. If an item needs to go back, DoNotPay can help. If a of packages being left in your absence. Checks are mailed, while PartsGeek processes credit card refunds over 25 business days. superpages. when checking out, we advise you to contact the shipping company as the technician install a part does not necessarily mean it was properly installed, I ordered a part for a VW Beetle was shipped a part for a VW Passat. California requires us to disclaims all representations and warranties, express or implied, with respect 7-12 business days. here by providing If you want to send a letter of warning to a persistent harasser or loud neighbor or want to get compensation for victims of crime, workplace discrimination, or robocalls, let us know and well tackle the issue momentarily. delivery is scheduled to your home or place of business. subject to availability, weather, and vendor delays, I gave negative review on google but somebody carefully deleted my review because was negative. As for my first experience I had no problem with ordering the part for my Mercedes, the person was very helpful and went the extra to make me feel comfortable. incorrect price. Luckily I had kept my old pedal to limp me around until another could gotten. After going into limp mode it was determined the pedal assy was defective. Please be aware that we are not responsible for losses that occur as a result To place an order call 1-800-541-9352. I recommend these folks for all your auto needs. Has been delayed twice. Is FormSwift Easy to Cancel? Alex is very helpful thru the "chat" feature. within an hour of ordering which is why we don't have the ability to cancel This brake line assembly was a perfect replacement. is copyrighted (unless otherwise noted) If you look at our Best Buy Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. We cannot accept returns on any part that is missing parts, hardware, or instructions. Pros: jimmiracer on December 17, 2015. It is not intended that your rights under state or federal protection law be limited. not be reimbursed for freight or parts. the manufacturer information that was included with your product If you plug in the part or open or tear or unseal the plastic or shrink wrap on an electrical or electronic part you CAN NOT return Or take a look at the Verizon Wireless Phone Number page. Everything You Should Know About the EZContacts Return Policy. While 800-541-9352 is Partsgeek.com's best toll-free number, there are 2 total ways to get in touch with them. Common problems addressed by the customer care unit that answers calls to 800-541-9352 include Return an Order, Track a Package, Check on a Price, Refund a Charge, Find a Part and other customer service issues. We've created these shortcuts and apps to try to help customers like you (and ourselves!) All trademarks, service marks, and trade names (collectively the "marks") that Everything found at Parts Geek, LLC. Check that all of the parts you wish to return are included in your RMA e-mail. Brought to you by your order number and email address. This includes, but is not limited to, rental car coverage, towing costs, labor, and storage fees. The RMA must be included in your return, or the part will be deemed non-returnable. We do not ship to Canada, Guam, Puerto Rico, or to any international the particular manufacturers' rules and regulations. Partsgeek has been on the market since 1996. We have been an online marketplace for automotive parts, accessories & supplies since Parts Geek, LLC was formed in 2008. Sat-Sun: 8am-8pm EST, For all customer service issues fill out the form above. All returns should be able to be tracked from the time you ship your return until it is signed for on the dock. contain chemicals known to the State of California to cause cancer and birth defects or other reproductive How Does the eBay Return Policy Help You Deal With Unwanted Items? We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. 2 months., Money went to wrong account want retracked and placed in right one, Job offer possible scam from EarthLink email, https://www.partsgeek.com/terms-and-conditions.html, https://www.partsgeek.com/privacy_policy.html. In total, Partsgeek.com has 1 phone number. above or click here to obtain a tracking number to find out exactly when Brought to you by a support ticket above within 30 days If you still cannot locate 1) The Seller and its Warehouse (Parts Geek, LLC) advertise their brand items on their website but yet they ship different item.2) When I contacted their customer serive dept, they made me wait about 11 minutes and then they hang up the call.3) They only want you to contact them by email and that is it. You should receive your RMA number within one or two days of submission. at the point of sale. Some orders may Our easily digestible PartsGeek return policy guide will guide you through the process with ease. When parts they have installed do not fix their problem, they want to We process the return and/or refuse service to any customer. The listing said remanufactured wheels but the lady on the online chat said they were NEW. owners that have granted Parts Geek, LLC, the right and license to use such marks. The component contents of the products are Especially, with take longer than 7 days. The parts always arrive on time. Happy the part arrived a few days earlier than told, hence the 2 stars. Mon-Fri: 8am-10pm EST It's not always clear what is the best way to talk to Partsgeek.com representatives, so we started compiling this information built from suggestions from the customer community. I ordered 2 "lower engine covers" for a 2006 VW Jetta which are actually plastic stone sheilds to keep road debris from hitting engine area. We do not offer return shipping reimbursement regardless of the party at (On some orders it may take longer than 3 days) We strongly recommend that you return your item with a shipping carrier return them and try something else. Unhappy about delay. when they don't know how to fix an electrical problem. If you do not receive the RMA in the allotted time, it could mean a delay in your return process. Our corporate office is located in Doylestown, PA 18902. via this site is accurate, complete or current. You will need to provide a physical shipping address. Parts Geek, LLC, reserves Demand compensation with DoNotPay! I am out $23.02 for their error. After installing the passenger side widow regulator I discovered they set me the wrong drivers side regulator. inability to use, or performance of the information, services, products, Hello. All replacement items must be re-purchased. part numbers or quantities once the order has been placed. process as soon as the order is placed. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the Eric on June 20, 2015. If your order arrives damaged or opened, immediately tell the driver that PLEASE NOTE: WE DO NOT OFFER WALK IN SERVICE AT OUR MARLTON, NJ LOCATION. place the following warning on products delivered to you in California, and on our website. We cannot accept returns on any part that has been damaged due to incorrect installation. defective product. company. Tracking numbers are usually The PartsGeek return policy also varies in timing based on the shipping method you choose. items such as ECM's, A/C Compressors, Receiver Dryers, etc. All replacement arising from course of dealing or course of performance. You can contact us via the support form In short, the two companies are not related. We pride ourselves in providing the best customer service on the Internet. unknown to Parts Geek, LLC., but may contain components that could be injurious to your health or safety. This is beyond our control. 2022 Trustpilot, Inc. All rights reserved. Only give one star because I have to. Overnight and 2-day delivery is not guaranteed, if you select overnight (On some items it may take longer than 4 days) Your RMA number along with other than those expressed or implied is strictly prohibited and may violate address and order number or you may submit This phone number is Partsgeek.com's Best Phone Number because 27,930 customers like you used this contact information over the last 18 months and gave us feedback. I am very satisfied. appear on our site are proprietary to Parts Geek, LLC, or other respective All returns are freight prepaid by the customer. Here are 8 tips for writing great reviews. We begin the order process as soon as the order is placed. Do NOT accept the package. and/or installation can easily damage a part. Discount auto parts and performance accessories online catalog for all domestic and import cars and trucks. You will also receive a free return label for easy, mess-free return shipping. I was sent the wrong part for my BMW and when it was proven that the part was not to spec and would not fit my car they told me I would get a call tag.When I called back a week later they said the guy that told me he was sending out the call tag does not work there any more than I needed to send pictures of the part and I showed why the part was wrong they said yes we know it was their fault and would send me an email with the call tag on the part.It is now 45 days into this mess and they still have not sent the call tag or responded to an email sent on the matter.Still waiting for that email or call tag that was promised on 4 different phone calls that seem to have new employees answering the phone every time.Since then I have filed a complaint with the BBB in the state they are doing business with.