So thats a precursor to talking to management, like a punishment for trying to advocate for yourself. Williams Sonoma Brands' customer service experience begins by subjecting callers to a gauntlet of lengthy automated help exercises with no option to speak with a representative. Were moving so I recently reached out to pottery barn customer service to see if theres anyway someone can come out and disassemble the rocking chair. Thank you very much for contacting us. Blot spills immediately and wipe with a clean damp cloth. The replacement was never ordered. I call again a few days later, and again, and again, weeks go by, still not ready. I talked to a supervisor who stated she was on the phone with the delivery service and asked if she could call me after she talked with them. I decided to spend the extra money and was really excited to get these sofas. On top of all this they havent even bothered to resolve, think twice before you order. I waited until 1:30pm and called (waited for 45 minutes), the lady spoke to the company and guaranteed me they would be there by 8pm, end of day for them. That is not the case. I wish to complain about Pottery Barn failed delivery related to a sleeper sofa that I purchased on November 12, 2021 (order number **). We are here to help. Would you please email us at [emailprotected] with your order details and reference your Consumer Affairs inquiry? It's now two months later and I finally have the time to call them and sit on hold for over an hour with them. Lorraine Round Pedestal Extending Dining Table - Hewn Oak, Bernon Extendable Double Pedestal Dining Table, Katharine Mango Solid Wood Trestle Dining Table, Candace Mango Solid Wood Pedestal Dining Table, Hyde Rustic Farmhouse Solid Wood Dining Table. Kiln-dried wood helps prevent warping, splitting, cracking and developing mildew. Adjustable levelers add stability on uneven ground. I spoke with several different customer service reps over the course of a couple of weeks in early March. I ordered a bed for my child on 5/3/22 with an estimated delivery from 5/9-5/23. Cancelled order for that piece when Others returned, July 2021. I am very disappointed in Pottery Barn and their customer service. Seller's Notes: Expertly crafted of kiln-dried solid poplar and rubberwood. Unsubscribe easily. RECOMMENDATIONS FOR TRAVEL. Then she blamed Covid for only half my delivery actually arriving. I was charged for my furniture on May 28. I tried to cancel it but was told I cannot. Weeks go by I call again asking about my couch. Then May. Very, very disappointment for the amount I paid that I do not have my order a year later, the amount of extra shipping I had to pay, and the amount of work I have had to put into it along the way. Replacement bed again had marks in the headboard and bed side panels did not align properly. Per PB customer service, "the order billed once the pieces have left the warehouse or the vendor". My couch was finally picked up and hold away for repairs over a month ago and I have heard nothing. Finally I just said my piece and I asked her to talk slowly because I could hardly understand her through the interference. I never heard from anyone at Pottery Barn. They are taking the return thankfully, but I am beyond disappointed. Thats totally understandable. Finally! For more information about reviews on ConsumerAffairs.com please visit our In March I checked the receipts of my order to find that the delivery would not be complete until April 12. Last Tuesday they did not even respond to the email when asked about the location of the top of the table. Ridiculous for a store that "appears" to pride itself on quality. Basically I am to pay full price for item(s) with no definitive delivery date in place. The delivered arrived and only the base arrived. You are getting the opposite if this is how you treat them. I am so angry about this experience. I can not emphasize enough how displeased we are. Can you please email us at [emailprotected] with your order number? Shortly after, a brand representative reached out to me and requested I email their elevated support team with the order details, which I did. Pottery Barn has a very poor customer service besides delivery process, do not even deserve a star. They charge me in full for the couch. Seriously, I would think very hard before I ordered anything from Pottery Barn. On 30 March I was home and waiting but no delivery.. Disappointed and frustrated but now we know. We would like to review your order and assist with resolution. At that point I Needed furniture and felt that it was reasonable to look elsewhere, since I no longer had any faith in this company meeting their delivery terms. In preparation for the sleeper sofas delivery, we donated our old sleeper sofa a day before the delivery. WASTED TIME, WASTED $$. A mirror, scheduled for delivery twice went missing and never found. We are here to help. It turns out, this was not a fluke, this is the standard. Empty words to try to get me to buggar off. Hardware may loosen over time. In July 2021 I placed an order of around $40K worth of Pottery bath furniture. We received the second and moved on. I ordered 2 custom made leather sofas back in February. Terrible communication. Again I reached out to customer service, since Pottery Barn had now failed to meet the terms agreed upon when I placed the order. Havent been able to get my sofa fixed. This has been a nightmare. I have read recent reviews that are very similar to this (down to only delivering one piece of the furniture). I was going away on the 14th and never received an email or call so that prompted me to check the status. The table was originally suppose to arrive January 1-14, it did not. Our delivery team does more than move furniture - theyre here to support customers and make the process of buying, selling and moving furniture easy. I said that was fine because my construction would be finished by then. I waited until 7:30 and called (waited another 45 minutes). I purchased 4 washable velvet twill pocket curtains 96 in length. Includes one leaf. I ordered a sofa in April. No refund, only gift card. Thank you for contacting us. We were charged for this item on January 26, 2022. I ordered a Livingston Desk and Glass Door Cabinet on April 18th. How long do I have to wait for you to fulfill an order? It is just my husband and I in the home. There are no reviews on their website which should've been a dead give away. We have never moved the table and have only used the built-in extender maybe 12 times at the most. I woke up on the morning of 3/19/22, 1 day after the shipping window ended, to a new delivery estimate 5/16/22 - 6/3/22. Can you please email your order details to [emailprotected]? Want to see your shelf care goals come to life? I've called the delivery hub a number of times and each time I am waiting on the line for 30 minutes before someone picks up and hangs up on me. Would you please email us at [emailprotected] with your order details and reference your Consumer Affairs inquiry? I have to say I'm done with Pottery Barn unless they compensate me in some way for this awful experience. I purchased 4 Caleb outdoor lanterns. It looked normal but when you sat on it the armrests were so poorly made you could feel the hardware that build the couch underneath throughout the entire armrest. So disappointed and they have my $2,000. Overview Frame-and-panel construction and an elegantly turned baluster post attest to the rustic good looks of this dining table. My couch was supposed to be delivered in early March, it is now July and still no word on if I will ever get it. and on the day of the delivery they sent a link to track the delivery. They say they will look into it and that it may take a week or so to get information from the supplier or whoever. This has been such a ridiculous experience. Cannot get anyone to take ownership or supervisor to talk to. This is UNACCEPTABLE by Pottery Barn! Rustic Brown, Hewn Oak, Gray Wash and Seadrift finish are topped with an oil-based sealant for protection. I have contacted customer support as I was asked to do by the store and they do not stand behind their products. They make what we do possible. Then June. Would you please email us at [emailprotected] with your order details? As of June 21, 2022 we still do not have the table. By purchasing this item, youre contributing to a more sustainable future. At this point, its not the delay that matters or the quality if it ever comes, what makes this 1/10 as a product to me is that it is no different than buying something second hand because of the lack of follow up or problem solving should there be an issue. Very frustrating PB and not a good look! It is now June 27 and delivery had still not been scheduled. Each panel shrunk 3. I proceeded to open the box and found no directions. Periodically check to make sure all connections are tight. We are here to help. Follow up - same non-answers. Our elevated support team is here to help. She took 5 minutes asking me is this better? Over and over. March 2022 backordered piece delivered without notice Missed 30 day return as out of town for 5 weeks. We would like to review your order and assist you. I feel like when I finally do get my couch, if I ever do, it will be filthy from sitting at the hub for months and because it was marked as an employee order and they seem to think you can treat employees like garbage. Expecting customers to wait an "indefinite" amount of time is horrible business practice. On June 10 I emailed customer service to find out a status of the delivery and few days later was informed that the new ETA is August 2 20. Then it was our turn and BAM the delivery was cancelled! When I check there was an apology notification attached to another extension which is now May 4th. Daily Finds, Pottery Barn, Rachel Gates, Wayfair April 17, 2021. A week after ordering this, I decided I wanted another piece for the same room, can't wait to see what I am told when that one is late! I call again. The desk top was delivered yesterday and it was missing one of the side pedestals. Imported. We are so sorry to hear this has been your experience, if you still need assistance, please email us at [emailprotected] so that we can further assist you. I contacted PB via email, no response. Includes 1 drop-in leaf. On 6/22 they show up and only have half of my order. ), she basically said Id better answer next time! I tell them please process the replacement order. Buyer beware! Dimensions & Care DIMENSIONS Overall unextended: 48" diameter, 30" high Overall extended: 72" long x 48" wide x 30" high Top: 72" wide x 48" deep x 1" thick Leaf (1): 48" wide x 24" long x 1" thick Overhang: 9" (sides), 19" (head) Apron: 2" high x 1" thick Leg (Base): 34.5" wide x 7.5" deep x 4.75" high Leg (Post): 9.25" wide x 9.25" deep x 20.75" high Leg (Mounting Panel): 34" wide x 34" deep x 1" high Clearance from floor: 27" Weight Capacity: 209 pounds Weight: 174 pounds CARE AND MAINTENANCE Dust often with a clean, soft, dry, lint-free cloth. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. I was on hold for 1 hour and 15 minutes. The second time the exchange was scheduled, I had to refuse the exchange because they did not have all of the pieces. It is now June 3rd and I still do not have my desk. will always be noted in a clear and concise way as per FTC requirements. Be assured - they will not get back to you. The "medic" came, took pictures and measurements and sent them to Pottery Barn. Okay, so I asked for instruction to disassemble the rocking chair. Terrible service. You can see the slats of the frame with the mattress on it. 2 weeks ago I went into the Chadstone Store. A few months later we found shipping that I would have to pay another $7000 for. Our designers recommend these alternatives. Credit card charges unable to be explained by customer service. I will never order anything from Pottery Barn again! I asked for a price adjustment since the set had not been shipped or delivered. Blot spills immediately and wipe with a clean, damp cloth. We work tirelessly to make sure your Havenly design experience is delightful. We value your privacy. Nonsense. Thank you very much for reaching out. Periodically check to make sure all connections are tight. COPYCATCHIC NAMED ONE OF FORBES TOP TEN INFLUENCERS OF 2017, SALE ALERTS I was told a supervisor was looking into the situation and someone would call me back the same day. If you're not happy with our design, we're not happy. Dealing with Pottery Barn customer service has been the most horrendous customer service experience. After I paid the additional $7000 the furniture was on the way. I washed them as per the label instructions in cold water and hung them dry. Once I realized we had to buy a temporary sofa I asked for PB to compensate me for the new item which was declined, I then asked for a temporary refund (the sleeper was paid for on January 26, 2022) until the new sofa was ready to be shipped. We have been long time Pottery Barn customers, but recently I have found that their customer service to be non-existent and their practices to be dishonest and unethical. They told me its not their problem and transferred me to the people who were suppose to come l. After waiting on the phone again the next person told me they finished for the day at 5pm and I would have to call the next day. I explained that a 10% discount for a poor quality item that can't be remade is absolutely unacceptable and requested for the item to be free of charge. Thank you very much for reaching out. We are truly sorry to hear this has been your experience so far with us, and we would like to help you get this resolved.