We went on vacation in an all inclusive trip to Jamaica from April 11 - April 18 2022, well with the flight delays it was more like no sleep and April 19 2022. A wide variety of day-trips and excursions is proposed to travelers staying in the cayos of the Jardines del Rey. Lesson learned: 1. They played dumb, hung up, told me wrong number and transferred me from department to department. While we're in the plane, there was a tarmac problem which delayed the flight for 2 hours! The Cuban people are open, friendly and honest. cayocococuba.net 2004-2022 Throughout the museum, there are many exhibits, artifacts, and more to help you learn. Flight was very crowded, no facilities to charge cell phone, no TV screen at all. Bring a bug spray like Off. I did not even get the confirmation Email! I would much prefer flight safety over strict adherence to a schedule. *The baggage allowance indicated is included with packages. Cuba tours include most meals, accommodations, and transportation, which is why it's an excellent option for those who don't like to plan out the gritty details of travel. It's essentially a whole area filled with public art installations, including statues, paintings, street art, mosaics, and more. Make sure that you travel with some of the local currency. Need to speak to a live person? I went to talk to the Sunwing rep at the resort. All their employees look unhappy and overworked. Of course, the most popular activity here is to rent a pedal boat and go out on the lagoon! This is dishonest, false advertising and against what they say on the website as Worry free. Along the square, other beautiful buildings are worth exploring. OFFERING A FREE MEAL ON EVERY FLIGHT! Gift card recipients can choose from a range of vacation packages for every travel style, whether theyre planning a family vacation, a getaway with friends or a romantic, adults only retreat. That's all I wanted. !I cannot believe how terrible this airline is! It was eventually drained and served a few other purposes before becoming the gorgeous and historic square it is today. If you go up high enough, you can get some of the best views of the country. I purchased a trip with Sunwing and bought the Worry Free Cancellation Waiver. Find your perfect trip on our website and simply request a free quote. Note that the information on these tours and activities is indicative only; the program may be different from one tour operator to another. It's open 24 hours and is home to restaurants, cafes, bars, swimming pools, and even a lagoon. All reviews are published without moderation. No one beats our prices! Available now, the digital gift cards can be purchased online atsunwing.ca with amounts ranging from $50 to $2,500, and can be easily redeemed online, with customers travel agents or through the Sunwing Sales Centre. Your choice is. You get what you pay for. I have flown Sunwing because of price and price only. I attempted to call the corporate office, no answers and all voice mail boxes are full. It's very important not to lose it, and not to forget it in your room before leaving. Click the Excursion name on the left menu for a detailed description (program, inclusions, prices, schedule, etc.). All rights reserved, Cayocococuba.net is a personal website, its content is provided for informational purposes only. Over all very poor services expecting to change in near future. And also told me I can rebuy the excursion and Sunwing rep at the hotel will refund me the difference /price match. Remember, if you book any trip and the sunwing representative tells you, you can get a refund (long story short, we booked jeep tours, however one of our friend got COVID and wasn't sure if he was going to make it to Cuba. I was provided with a voucher reference number and was told it would take a month to be issued. Traveling and building websites are our greatest passions. I contacted Sunwing at the beginning of February to rebook and was told my voucher had not been processed and a timeline for issuing it could not be provided. When I tried to rebook the trip then Sunwing would not honor the voucher and said weeks after the cancellation that it was still processing. SUNWING WONT HELP US. 833-672-2822 They have 0 consideration for their passengers. A little goes a long way.Overall, this was the best value for the dollar for any vacation. Cuba is safe. Vacationing has never been easier or cheaper with the help of a dedicated travel consultant from AffordableTours.com. There's the CUC, which is usually what tourists will receive when exchanging currency, and the CUP, which most locals use. They charge for this insurance but will not honor it. When canada but a travel advisory in place so I tired to cancel and make plans for fall they told me I had to the end if April to change current plans or go on original trip or loose my money. I am so upset. I am feeling incredibly upset and frustrated with this whole situation. Toronto First Canadian City to get MICHELIN Guide, Explore Canada: Sunwing Launches Domestic Summer Flights For 17th Year, These airports are the worlds worst for delays and, Popular Tourist Destinations That Still Have COVID-19 Travel Restrictions, Signature Aviation Appoints Michael Friisdahl as Executive Chairman and, WestJet Staffing Shortage: Execs Ask For Patience, Paris to Barcelona in 90 Minutes: The Future of, Canadian Border Agents Reach Tentative Deal With Ottawa, Quarantine Hotels are Back for Unvaccinated Travellers, Canadas New Travel Rules Take Effect Today: Heres What, Arriving in Canada What You Need to Know, Cayman Islands Re-Opening Starts September 1, Canadians, Americans: No vaccine, no flying or cruising, Federal support for key Manitoba attractions. Call this number if you are a Travel Agent If you're interested in learning more about Cuba's history and the revolution itself, then there's no better place to do it. AWFUL EXPERIENCE AND WORST SERVICE EVER. For instance, is there a specific place in Cuba you need to have on your travel itinerary? Be sure to be on the lookout for local wildlife, including the pink flamingos, who have lived on this island for hundreds of years. In Toronto airport baggage tag machines not working for most of the machines. @media (max-width: 991px){ Cayo Jutias is another gorgeous island located right off of mainland Cuba. Exceptional inflight services, added values and convenient flight times. It's an island that's most well-known for its fantastic beaches, coral reefs, and soft sand. It all sounded very flexible. As such, visitors can expect stunning, unspoiled beaches near some of the islands best resorts and hotels. The sunset here is also too exquisite. Their excuse was that the airplane had issues in Guatemala and then Cancun. There is obviously enough profit to at least take extra covid measures by having a bottle of sanitizer handy. #Aruba #Caribbean #travel #AirCanada #WestJet #Sunwing, Canadian Airlines Resuming Aruba Service This Fall and Winter - Canadian Travel News. One of the best ways to explore the mountain is to go on a hike. Head to the Tropicana Club for a cabaret. Contact Retail Department Everything is very colorful. Etc. We told the rep our situation and she said to book a seat for him because it gets sold out fast, and if he can't make it then we would get a refund)- YOU WILL NOT GET THE REFUND!! Pick-up time should be specified on your voucher, it's suggested to be in the lobby area at least 15 minutes prior to departure. The Vinales Valley is one of the most scenic and breathtaking spots in all of Cuba. Bring a hat and sunscreen on your trip to Cuba. Unlike the resort staff whos always smiley and helpful, Sunwings local rep is always somewhat rude. The museum mainly focuses on Fine Arts and is filled with many exhibits. Dropdown Menu: Press the enter key to show the sub-menu. Due to pandemic related concerns, I used their Worry Free Cancellation to cancel the trip on December 17. @TIAC_AITC @TIAOtweets #WorldTourismDay2021 #tourism, World Tourism Day Marked Around The Globe: Sector Has Been Devastated - Canadian Travel News. Truly, this part of the country looks like something straight out of a movie. Cayo Coco is one of Cubas top holiday destinations, but tourism in much of this area is a fairly recent development. Because of Cuba's location, it truly is a beautiful time to visit, no matter the time of year. We travel many times per year and we will say that this is the first time everything worked to perfection. -webkit-column-count: 4; Of course, you can plan your Cuba tour to avoid as much precipitation as possible if you wish. AGAIN!!!! ), make sure to specify your language preference when booking. This beach is a bit less-visited than other nearby beaches, making it the perfect escape. Accommodation prices will be at their highest during this time of year, unfortunately. The bungalows were excellent.The food was similar to what I eat at home. width: 100% !important; No wonder why this airline has the worst reviews. But it, Still be lower than $190cad) He helped me call around. Its probably more enjoyable to walk to Mexico then use Sunwing. Register and enjoy the benefits and special prices, .contact-icon-container { It's inside the old Presidential Palace, which was home to many of the past Cuban presidents. Gate delay. They will screw you over every chance they get. This voucher has to be presented when boarding the bus on the day of your excursion. When i asked the SunWing travel agent to transfer or refer me to some one I could negotiate this, I was cutoff by the agent. The resort was the worst one I have ever been at, the people were rude, the Sunwing rep onsite was never available to talk to. Bring lots of small denomination bills, 5 and 10's for gratuities. When I landed in Cuba, I felt extremely sick. Plus, Sunwing Gift Cards dont expire so they can be redeemed whenever customers are ready and able to travel.. For more information and/or to change your current cookie settings, please refer to our Cookies Policy. Our experience was very good.There was a delay in our return flight as a result of weather conditions affecting the incoming aircraft. Claim your profile to access Trustpilots free business tools and connect with customers. So I called to cancel the travel and I faced a very rude customer service saying that based on the condition you'll not get the refund! Be sure to grab a map when you first enter so that you can plan your time out more wisely. Their flight are not boarded at the gates, they transport their passengers on buses to board their planes creating additional delays. He told me I can call and cancel my excursion with Sunwing and rebook at the cheaper price with him. Travel Consultant Long landing time. Find out more about our cookie Policy, Dedicated Local & Virtual Customer Service, Your vacation option is being processed, please wait. Questionable business practices based on the many reviews with the exact same experience. booked as a direct non stop from Vancouver to Puerto Vallarta, SunWing 17 days before departure rescheduled flight thru Calgary adding almost 2.5 hours to the flight, the flight departs at 630 AM instead of 9AM. very slow service at the airline counter. Relax at the beautiful white sand beach of Cayo Jutias. The flight did not provide us with food, and Cayo coco airport had no food as well (all the stores were closed). It was also the first for everyone on the tour meeting and revisiting each guest every day. I phoned back managed to get another agent and was cut off again. If the minimum is not reached for an excursion that you have already booked it may then be rescheduled or reimbursed. GREEN FEES AVAILABLE ON ALL VARADERO PACKAGES, Call this number if you are not a Travel Agent, HOLA SUN HOLIDAYS- TICO REGISTRATION # 04062527, RadonicRodgers Strategy+ Travel & Tourism Marketing. I have no complaint about the travel package but the way I was booked to it was terrible.I visited the website and selected my package when I entered my payment information I got a message saying due to technical difficulty your request did not go through.However, I checked my credit card a few days later and there was a charge there! When flights were delayed, no one informed us, it was only after missing the pickup time and panicking with a family of 5 that we found out there were issues with Sunwing flights. I have contacted Sunwing cares and no one has gotten back to me and everytime I contact a Sunwing representative they are VERY rude and dismissive. Language selection. The Canadian dollar and the Euro are the recognized currencies. of Canada. From taxi drivers to hotel workers to bartenders, no industry in the world has been hit harder. Cayo Coco is a beautiful island located off of one of Cuba's coastlines. Sorry, we were unable to find a tour for you. This is far from what happened as we were there, packed and ready to go on vacation and were met with both unsettling news and also staff that were incredibly dismissive and unwilling to help. AccessibilitySome excursions or activities may not be suitable for everyone, so you must specify any special physical conditions, handicap or culinary restrictions you may have when booking. I read 24 hour cancellation policy if you can't make it. The highest part of the mountain stands at 6,476 feet and is called Pico Turquino. Absolute worst company ever. I contacted them, they told me Sunwing in Canada is different than the one in Mexico, it has been franchise to a company called Nexus. So how do I start a review with a positive ?I cant sorry Sunwing was the worst vacation package Airline we have ever been on , the PRIORITY was $50 per person and not worth it at all , the extra room was maybe 1 inch difference , no special in flight menu and thats if they had the requested food onboard .No free drinks like west jet , no champagne for us booking the wedding through Sunwing .The direct flight we booked manically had to change and stop in Winnipeg .Sunwing claims because the plane wasnt full but when we left Edmonton there were not to many empty seats .One of guest (maid of honour) booked the priority as well paid for it and was told nope, too bad this seat shouldnt have been sold to Edmonton as it was for Winnipeg so she had to sit way in the back utter crap and they showed no empathy towards her when she was clearly very upset We finally get to the resort where Sunwing was to have the agent present to give us the transportation time for the return flight plus a special gift for the wedding , well the $100,000 the group spent to come we still have not met an agent for the transportation to airport times and or the special gift . Although their mosquitoes are much smaller than ours, they still bite. We did not go on our planned vacation and we are looking for a reimbursement from Sunwing. Fusterlandia is an extraordinarily unique and unforgettable spot to add to your Cuba itinerary if you have the time. View Cuba Tour Deals and Discounts. Did we mention you'll be working with an award winning team? They basically said, tarmac issues is not their problem, and they have no idea about other country's regulations. A great Caribbean destination. An error occurred: Unable to validate your friends and family invitation, {{ destinationStatsCtrl.flightInfo.averageDuration }}, {{ destinationStatsCtrl.weather.temperature }}, {{ destinationStatsCtrl.temperatureSymbol }}, {{ destinationStatsCtrl.destinationLocalTimeDisplay }}, {{ destinationStatsCtrl.destinationLocalTimeIndicator }}, {{ ::destinationStatsCtrl.getCurrencyString(res,destinationStatsCtrl.destinationCurrencyCode) }}, {{ destinationStatsCtrl.currencySymbol }}, 1{{ destinationStatsCtrl.originCurrencyCodeDisplay}}=, {{ destinationStatsCtrl.exchangeRate }} {{ destinationStatsCtrl.destinationCurrencyCodeDisplay }}. It's home to a beautiful beach called Cayo Jutias Beach and definitely shouldn't be missed. several people not wearing mask in the flight. Disappointing to say the least. An excursion is the best way to explore a country and infuse a little excitement into your vacation! 09:00 a.m. to 06:00 p.m. OWG A new and exciting airline with modernized cabin for passengers utmost comfort. Excellent gift idea for loved ones and newlyweds! We use dedicated people and clever technology to safeguard our platform. margin-top: 20px; div.contact-four-col { You won't be able to participate if you don't have your voucher. It truly is one of the more unique sites in all of Cuba, and therefore shouldn't be missed if you have the time. At the completion of the tour you will be returned to your hotel. Plus, customers can book with confidence knowing they have the ability to change their plans anytime withno fees* and complimentaryCOVID-19 medical coverageincluded on most all inclusive packages booked between September 27, 2021 and January 17, 2022 for travel between November 1, 2021 and April 30, 2022. It's World Tourism Day. We have comments from Bahamas tourism and the Tourism Industry Assn. 574, News From Around The World For Canadian Travellers, @CA_Jetlines selects Moment to elevate its in-flight digitalization. Traditionally, this area is known for being where a lot of the country's tobacco is grown. I even tried to change the date but after 1 hour of waiting, I could not talk with the supervisor! .footer-bottom__column{ They offered the excursions at an even lower price $135USD (But I understand conversion fees etc. A roll of paper towels is a good idea as paper products are harder to get in Cuba. Because this island and beach are so remote and tranquil, it's arguably the best beach in all of Cuba. By clicking the "Sign Up" button below I represent that: I have read and agree to the AffordableTours.com Terms and Privacy Policy, I am 18 plus years of age, and I agree to receive email marketing from AffordableTours.com. Note that the indicated prices are based on information gathered during our last trip there, they are subject to change. It varies depending on the tour operator, stops on the itinerary, and tour length. Don't pre-book excursion with Sunwing Canada, it's cheaper that the resort that is also through "Sunwing" 2. The sun can be very powerful here, and you want to protect your skin! Flight was late over an hour both way of travelling. By joining our newsletter list, you will also receive exclusive discounts and offers only available to those in our list. Your only job is to enjoy the adventure in Cuba! We were finally told that the flight will be 4 hours (also mentioned on the online booking), and that in Cayo coco there will be a brief stop and we wont have to check-in again. A company to be avoided at all costs. With tour operator volume buys plus our low everyday prices you can save up to 40% versus assembling the same itinerary on your own! destilino.com. Some visitors have no comprehension of the effects on the people of Cuba caused by 60 years of US sanctions. On a Cuba tour, you'll have your itinerary planned out, from most of your meals to even your transportation from place to place. This one, in particular, is located in the Old Havana neighborhood. Throughout your Cuba tour, your director may also enlist the help of other local tour guides to help give you and your tour mates a more personable and local experience. Then you end up at poor resort and have to leave and pass again for better experience. Was flying to Punta Cana from Montreal at 10 am, when arrived at the counter we were informed the flight was delayed to 9:10 pm, 11 hours later, we never received a previous notification, not a single email. If your main interest is gourmet food, go to France. Your personal travel consultant will reach out and be your point of contact for your entire travel experience from start to finish. There are no armed guards. Would not tell me how long to process and told me to repay for another booking in full. I was on the verge of passing out. 910 Email: [emailprotected]. The average high temperature during this time is 79F. It's not that it's dangerous, but it can give you an upset stomach if you aren't from Cuba. I have flown with different airline providers before but never experienced terrible service like Sunwing's!So I had booked my trip to Cuba via Sunwing. I'm so disappointed with Sunwing! Delays and brutal covid protocols, not a drop of hand sanitizer and a thimble full of water in 7.5 hours. Worst airline ever! Sunwing has not done their due diligence of treating customers with respect or being handled with care by following procedures of truths and acting upon due diligence. People in Cuba dress very casually, so don't plan on dressing up too much. The shoulder seasons for Cuba are during the spring and fall seasons. Whether you're looking for nautical activities, cultural experiences, contact with nature, thrilling adventures, contact with the locals, historical sites, or exciting nightlife; you will certainly find the perfect escapade and leave the beach behind for a few hours in order to discover beautiful sites, do fun-fill activities, and learn about the real Cuba and its people. The museum first opened in 1920 and has been a must-visit historic site in Cuba ever since. An excursion is the best way to explore a country and infuse a little excitement into your vacation! No part of this website may be used, published or reproduced in any form without our prior consent.Viewport set to. Don't rely on your credit or debit cards. It's located just south of Florida and gets an abundance of sunshine every month. (Sunwing app, Sunwing airplane, and Sunwing resort rep)Please share this information. I booked my trip to Cancun for a week in May 2022 with Sunwing. #PaxEx #IFEC #aviation, Canada Jetlines selects Moment to elevate its in-flight digitalization. Flash forward, now I'm on the Sunwing airplane flying to Cancun, they offer the SAME package excursions for $150cad. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Whether you are interested in relaxing or swimming, you'll love spending the day on Cayo Jutias. Advertise that they sell change anytime package but do not allow you to do so. The Plaza de la Catedral is one of the busiest squares in all of Cuba. You'll have to research to find which one suits your needs the best. The only item missing was on board entertainment, as we usually fly WEST JET. On World Tourism Day, it's important to note the role tourism plays around the world, including in Canada and the Caribbean. Local providers may offer other collective tours, and also custom-made and private tours. AffordableTours.com is a proud recipient of the Better Business Bureau (BBB) awards 2006-2020 with A+ Rating. 2022 Trustpilot, Inc. All rights reserved. Sunwing, Air Canada and WestJet will resume flights from Canada to Aruba this fall and winter. You'll also want to take into account other pieces of information. Luckily, by booking through Affordable Tours, you can save up to 40% off on these tours versus if you were to book them elsewhere. Follow It's most well-known for being the very spot where the Cathedral of Havana is located right along its outskirts. Because we're one of the largest sellers of travel, we're able to give you a discount on your vacation package. color: #666666; The information and comments contained therein are unofficial, they derive from our observations and personal experiences as travelers. Don't drink any of the tap water in Cuba because it isn't the safest for those who aren't used to it. They had 2 people working the tickets and checking hundreds of people in. In the end, they REFUSED to do a full refund /cancel my excursion or even do a price adjustment/match. Sunwing does not care. When submitted the claim, they didn't compensate excusing themselves that the delay was generated by bad weather out of their control. margin-top: 10px; 4 hour flight became an 8 hour flight, with no food! Save yourself a hassle and avoid this airline, booked as a direct non stop, SunWing rerouted. Be sure to do all possible research to find the best tour for you and your Cuban experience!