I asked her what the price was going to be. I got a replacement and about 9 months later a loud pop, and the table cracked again. The delivery men had no idea what happened so I called the store and spoke to the customer service rep, Crystal. For their upholstered seating pieces, shoppers can choose their preferred color and fabric options since these pieces are made to order (they typically take an additional 7-9 weeks for delivery). If you absolutely must go to a Crate and Barrel, this is the one to go to as there is parking right underneath the building. Emily was ABSOLUTELY INCREDIBLE! Yea. Fast forward a couple days and I call to place my order. After spending close to $4k on furniture at this location, I had a kitchen island delivered & hired a handyman to put it together (despite the price it's IKEA style & needed 2 people, but I still love it!). I Always wait for Theo to purchase furniture. This is at 9 am. In-store or online. After two days, I searched online to find the store manager's name and only after emailing her directly did I start getting real customer service to solve the problem. I just bought a set of really nice white dishes for eight people for a little over $100. Their reversible green bath towels are my favorite. The pros: Modern sofas and sectionals that come in a variety of customization options. I was clearly getting nowhere. We sincerely hope that whatever your interaction with this site, that it is helpful and timely for you, and that the product information here guides you to the best outcome for your daily life. Crate & Barrel is a well-known chain of over 120+ home furnishings retail stores in the US, Canada, and worldwide with a mission to help customers 'Welcome Life In'. Because of the negative experiences, I pretty much decided to just buy something on the internet. on Sunbrella. Its kind of mind blowing. I knew I wanted a contrast between the table and chairs. But I was still a little nervous to go with white. I thought they would look beautiful, but I didnt want to be the person fearing guests would spill on upholstered furniture. After speaking with one of Pottery Barns designers from their free design service, I felt like if we went with Sunbrella fabric we could have the best of both. Watch this demonstration on Sunbrella. Its kind of mind blowing! There seems to be a problem serving the request at this time, One stop shop for all things from your favorite brand, Pottery Barn Sofas, Loveseats and Chaises, {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Copyright 2003-2022 Bassett Furniture Industries. THEY HAVE EVEN CHANGED THE CHAIRS BECAUSE THEY KNOW IT WAS A PROBLEM. He was scheduled to be at my home between 7-9 AM on a given morning. productslearn more about They need to get this right. ABOUTTips & TricksShop by CategoryFavorite Sources. Where do you store it? Its important to remember that some pieces are priced well while other may be overpriced. There was a deep dent on the island so I took photos & headed back to the store. The Sales Associate on the phone also said the order has always said delivery in January. Size: 47 x 47 x 29.5 inches | Material: Aluminum, MDF | Seating Capacity: Not listed | Shape: Round. Especially as they have vendors out to explain the products and I hear there are food and drink samples! Get fresh design ideas and inspiration from our design blog. After another thorough discussion we settled on a 30% gift card (comparable to the cost of a handyman), which was to be sent to me. My recent experience with Crate and Barrel Before I start the review, let me start by sharing that I had previously bought a desk that came damaged. If you are patient, almost everything they have will eventually go on sale in the store or online, and you can score some major bargains (although it used to be a LOT easier when the economy was tanking). Luckily I called the 1-800 number on my Crate & Barrel card and spoke to a customer service representative who was able to remove the charge for the mirror from my card and cancel the order. Something went wrong. Great assortment of furniture and accessories. Our designers recommend these alternatives. The woman I spoke to at the Short Hills store was extremely unhelpful and obnoxious. I love it more than Pottery Barn (too shabby chic), Restoration Hardware (more hardware than furniture) and more than Z Gallery (too much purple crap and Melrose meets a brothel type stuff). This beauty comes in three sizes, each with an extendable leaf that adds up to 40 additional inches in length. Assembly required. For pieces such as chandeliers and ceiling fans which require installation, Crate & Barrel has partnered with Handy.com for customers who are willing to pay an additional fixed price to have the installation taken care of for them. Holy pa-hey-sesus. This location is right at Fashion Square. I hate when people try to sell me something so "they" can make more money Sonja doesn't do that:) I had a small issue with the table I bought, and she took care of it promptly without issue. We are in March and now I find out that my returned item was never really ordered so I have to wait yet, again. Well priced furniture that is MADE WELL and great staff. My sales rep, Mike Dion was awesome. I have the Banks table in the same finish and Ive been searching for a buffet (Im not crazy about the matching Banks buffet). I can't say enough about my experience there. After 5yrs the 100%leather chairs have cracked and pieces have fallen off. You also have a lot options for dining chairs. I purchased a mug just before Christmas and when I got home, noticed that there was a large crack that wrapped all around it. The reviews here are aggregated from other sources across the Internet and although we have tried only to find trustworthy reviews, the content and scores here may be subject to manipulation by agents acting on behalf of manufacturers and marketers. What good is that???? Outstanding! He told me that my sales associate is a senior associate with 20 years experience and no one ever complains about her, which is again, absurd. Let me start with the pluses: Location, parking, selection. Not pushy in any way at all. I'm obviously not going to take the day off of work to be here to correct their error, which is something Joey didn't see to understand. We've updated our Privacy Policy, which will go in to effect on September 1, 2022. Confusing since I had just been told the day before it wasn't going to be ready until the end of April. Our legacy of craftsmanship and style spans more than 115 years. The option to have your receipt e-mailed to you is a nice perk, and I sometimes get coupons in the mail with my catalogs. Crate & Barrel lighting pieces start at around $30 and go up to $6,000. Its dreamy! Certified Nontoxic Contribute to healthier indoor air at home by choosing products tested for harmful chemicals and VOCs. Dining tables closer to 60 inches in length can usually fit up to six people, and tables roughly 100 inches in length can accommodate eight to 10 people. Crafted of kiln-dried mango wood and an Antique Brass finished iron base with parquet wood door front. Crate and Barrel strikes the perfect balance between contemporary stying, fair prices and quality. Imagine that! But I had to reinforce the bed with metal plates to insure it lasting this time around. She said couch was still not ready to be scheduled. I could spend days in the housewares dept. They promised to send new slats that day. I purchased over $3,000 worth of furniture from this location. I have purchased many items from them throughout the years. How you accessorize a dining table depends on the look you're going for, how much available space you have, and how often you use your table. She has been contributing to The Spruce since 2019, where she covers home dcor and furniture. The furniture I bought from more expensive sellers, on the other hand, often got stained and fell apart within a few years. BUT WHEN YOU ATE FACED WITH High dollar amounts YOU do nothing but apologies. I informed her that we were unavailable and that we needed the time changed, as the first sales person told us we could pick the time. Damien, the sales manager there, was absolutely wonderful. In addition, the salespeople aren't that caring when it comes to the situation and can offer no information on when the product will arrive. With around 500 different rug styles, purchasing a Crate & Barrel rug can set you back anywhere from $20 to $3,400+. In addition, they report that there is no manifest / no tracking available so it's a big surprise every Friday when they unload the truck from Chicago. There is NO additional price markup for using this site or on links from this site and any commissions made by Slumber Search come out of the brand's profit margin. I drove 40 minutes to go pick up my items to be told they were already picked up. I give it 2 stars instead of 1 only because they loaned us floor chairs when our order was over 1+ month late (but paid for in it's entirety 2 + months ago). Registered here and was pleased with the whole process. She then proceeded to put the pillows that were evidently not on sale BACK into the sales bin. In addition to the top categories above, Crate & Barrel offers a wide array of other home products, such as: Crate & Barrel can be found across the US, Canada, and in multiple worldwide destinations. I have been a long time customer of C&B and have never had an issue like this but after the treatment I received, I will be finding a new place to spend my money. She listened to me, knew all of their product line including items not on display, was friendly and empathic. The cons: Some delivery issues such as delays and longevity concerns for certain table models. 4/5 just got a call from a different associate saying that she had scheduled my couch to be delivered and the soonest available date is 4/29. I told him that I don't want the mirror and he should cancel the order and send someone to get whatever thing was delivered. I always like to browse the section in the middle with all the cool kitchen gadgets - stuff that you will actually use once you get it home. I went in and talked to very nice young man and I purchased another table that had similar features, but made out of a different type of wood. Love it all but especially the sideboard and china cabinet pieces. The cons: Some shoppers have brought up durability issues with certain models and fabrics, while others have mentioned delivery issues. Definitely shopping here for my next kitchen appliances! Theresa Holland is a freelance writer specializing in home improvement, cleaning, and bedding.