Overweight and/or oversize items, such as rock sliders and some rooftop tents, may incur additional shipping costs. The shipping was quick and painless. We consider an order shipped, the moment we send you an email or sms with the tracking number. If it's an item that ships freight (such as a roof top tent), that's a no. If a package shipped ground it'll be dropped off at your front door. Expedited shipping may also be impacted by stock levels and what warehouse the shipment originates. Cant say enough ability off raid tents. If 5 days have gone by and you haven't gotten the refund, call your bank. If it has the cross bars, yes they could work but we definitely recommend aftermarket cross bars specially since it's the XL tent. Well, items such as roof top tents, off-road trailers and even some platform racks are way too big to ship on traditional delivery trucks. The main ones we provide are from Eezi-Awn, Front Runner, and CaliRaised. Sometimes Bread or Pay Tomorrow won't approve you. We can ship to Puerto Rico, for an increased rate. An order is considered shipped the moment we send you an email with the tracking number. We offer some customized orders, or items made on order, for example: bumpers and rock sliders. The first thing you will obviously need is a vehicle. Also, our insurance will not cover you, if you sign off the package and accept it, only to later find the box is damaged. Gray tent body with light gray rainfly It's difficult to find another 4person roof top tent that has so many cool features as this one! When it comes to ground shipping or air, we use mostly UPS, FedEx and even USPS. - How can I get shipping insurance with my order? Still, if you want to do that, we can try and you'll haveto pay the difference, but we cannot guarantee it. Click on the email and it'll open a page where it will show where the package is. Most softshell rooftop tents are around 55 x 48 inches and weigh 100lbs - 180lbs. Every item that we ship out is properly classified, packaged, marked and labeled. For more information on ShipTection, clickHERE. This tent can provide you the relaxation and satisfaction while camping in the outdoors. That is, if we win the claim, which is not guaranteed. Great question. We don't accept returns for products that have been used, installed, unboxed, or damaged by you. UV-resistant Straps, Ladder: Anodized aluminum sliding ladder extends up to 6.8' / 2.1m, Top Material: 600D heavyduty rip stop poly. We will gladly help you with that. When it comes to Bread, it's quite simple, follow the normal checkout process, Add To Cart>Check Cart>Proceed to Checkout. Off-roaders count on the company's innovative parts like the original nerf bar side steps to equip their Jeeps for the trail and day-to-day driving. At FMS Performance we believe that using the the right tools for truck accessory installation starts with the right installer. Sleeps 2-3 We understand we are in an industry where products can be technical, where the items you purchase can be a big investment, and often lead times can be long. Also, please read more about Warranties HERE. Pairing affordability without compromising quality is the hallmark of Smittybilt and the manufacturer's reputation carries over to products like its Overlander Series of tents, Adventure Boxes and SEMA award-winning magnetic trail skins for Jeeps. Even when you have the item right there in front of you, make the driver wait and call us, we will ask you for pictures of the item, and we will help you inspect it and determine if it should be refused or not. For a more detailed view of lead times, view our full Shipping & Returns Policy. The Smittybilt Overland Roof Top Tent comes in two sizes. After 30 days we won't accept any returns. You must purchase the item from our website before requesting your Price Match Guarantee. The moment you place your order you will receive order confirmation e-mail. We already insure your shipments for free. Please bear in mind, carrier websites might take up to 72 hours to update the tracking information, but if the tracking email is sent, is because the item has been picked up by the carrier. Please contact us for expedited shipping, or shipping to Alaska, Hawaii, and Puerto Rico. On top of that, we may charge you a restocking fee, which is generally of 20%. Depends on the item. If the order has already shipped (and we have sent you the tracking number), then you cannot. As to items from brands such as CBI and Gobi, these are also made on order, so, once again, sales are final and no returns are accepted. This is the "Dynamic Weight Limit", which means that the vehicle can hold that much weight while drive on the road. It'll let you know in detail how to inspect a package before signing it off. So, although not necessary, we recommend it. Please take photos of the box on the pallet exactly as it arrives. The tent sets up in minutes, and gives secure, spacious above-ground sleeping quarters. As a result, this eats a lot of our margins, and we cannot really offer as many discounts as we'd like to. I have seen utube vids on guys making there own frame around the inside with pvc pipe but my whole reason for a roof top tent was for the ease of setup and I dont wanna have to put more things together..there are a few more issues but I think they probably pertain to most tents. As soon as you place your order, you will receive an order confirmation e-mail. We ship from different warehousesaround the country, so it will depend on the item or your location where you should send it to. If you accept the delivery, and it's damaged, we will file a claim and help you, but, it takes time to win the claim and we will not be able to replace the item(s) or refund you, until the claim is resolved. Therefore, once we fulfill your order, your financing provider will start charging you. We mount and balance wheels and tires. - My order got damaged during shipping. As shown on the steps above, you will choose Bread as checkout option, then click on "Complete Order". If you don't see your tracking updated, please contact us between our working hours, and one of our agents will be able to clear your doubts. Promotions such as rebates and buy one, get one free offers are noteligible. An order is considered shipped the moment we send you an email or sms with the tracking information. $700 OFF IKAMPER!! There are a two main things you will need to install a rooftop tent on your vehicle.1. From brand to brand shipping times may vary. - The product was a gift. Normally we don't. Velcro lining for complete waterproofing. Open size 95" W x 56" L x 51" H If you have any questions or doubts about the financing and payment terms, you will have to contact the financing provider yourself. This is a 3 season tent. This number can be harder to find. S/B2883. Rooftop tents will fit on most vehicles but an SUV or Truck are the most common. Check us out onFaceBook. There are a two main things you will need to install a rooftop tent on your vehicle. Also each package is in the proper condition for transportation according to applicable regulations of the U.S. Department of Transportation and/or international agencies. Please address all warranty questions, concerns or claims to manufacturer. We install shocks and struts. A manufacturer's roof rack (OEM) is usually rated at 120lbs - 150lbs. We all know that the right tools for the right job is very important. If you have any questions about how your order will ship, email us at: info@offroadtents.com. Important to note for fitment of XL Tent: Once your order is signed for at the delivery point, the package becomes your property and thus, our liability ends as far as shipping damage is concerned. Before Signing for your order, inspect the box or boxes for freight loss or damage. In order for you to return an item these criteria must be met: If the item has a manufacturing defect, it's covered by warranty, or was refused by you when delivered, we do accept returns, free of charge, andwe will take care of it. If it's not in stock, we will let you know and you will be made aware of the lead time before you even return yours. Provided cover is made from heavy-duty PVC with Velcro UV resistant straps for long lasting durability. BE REMINDED, drivers will try to bully you into accepting a delivery, but if the item is clearly damaged, REFUSE IT. A larger, denser 420 denier nylon rainfly provides wider-range wet-weather protection. If you change your mind and decide to cancel after48 hours (2 days) of placing the order, we will charge a 3.75% cancellation fee. 6. If you choose PayPal, then once you're checking out through the PayPal portal, it'll give you the option to get financed by them. You will then need to be there to sign the package off, NOT BEFORE INSPECTING IT. The extended rainfly and water-proof polyester canvas provide superior moisture and rain protection. Off Road Tents takes pride in its products and packaging. We will send you a confirmation email once the refund has been made form our end. First thing you must do is inform us. You can there check the financing options available, and see if you qualify. David, Hi,Yes it does come with mounting instructions, otherwise find them here:https://cdn.shopify.com/s/files/1/2002/2095/files/Product_Manual_Installing_Instructions_For_Smittybilt_Overlander_Roof_Top_Tent.pdf?6915883418217353369. I'm 6 foot 4 and I can lay down the long side or the wide side and have enough room to sleep comfortably without touching the side walls. Comfort remains a top priority and with a spacious interior and vented windows, the Gen2 tent allows for excellent air circulation. What should I do? I bought one of these and I'm building a rack for it on my prospecting vehicle 1975 Dodge w200 custom bobbed flat bed. This number can be harder to find. The tent sets up in minutes, and gives secure, spacious above-ground sleeping quarters. superchargers. So, once again,we cannot offer Military Discounts store wide. Not only do they have inventory ready to ship that much bigger companies are quoting 12 week lead times on, theyve responded to questions on weekends and even New Years Day. - Am I liable for the return shipping charges? https://offroadtents.com/products/rhino-rack-vortex-sx-black-or-silver-2-bar-roof-rack?_pos=4&_sid=119a39e79&_ss=r&variant=18825495773241, https://offroadtents.com/products/rhino-rack-heavy-duty-2500-black-or-silver-2-bar-roof-rack-for-jeep-compass-07-to-17?_pos=1&_sid=95b0b103c&_ss=r, https://cdn.shopify.com/s/files/1/2002/2095/files/Product_Manual_Installing_Instructions_For_Smittybilt_Overlander_Roof_Top_Tent.pdf?6915883418217353369, Guana Equipment Wanaka 72" 4 Person Roof Top Tent, Thule Tepui Autana Explorer Series - 4 Person Roof Top Tent - Annex Included, Guana Equipment Wanaka 64" Roof Top Tent With XL Annex, GoFSR High Country Series - 80" Rooftop Tent, GoFSR High Country Series 63" Premium Rooftop Tent, Tuff Stuff Elite Overland 5-Person Roof Top Tent & Annex Room, Traver Bag: Heavyduty 650gsm, 1000d PVC cover. If your order is in stock, we will process the charges to your credit card it will ship within seven business days from the date of your order. If you send an item back to exchange it, it can take up to 30 days for you to get it back if the item is in stock. Anodized aluminum tent frame poles However, there are some cases with items such as trailers, rock sliders and a few tents where we will charge a flat fee.To look at the shipping fees, CLICK HERE and scroll down to the "Shipping" section. The item must be in stock on the competitors website. Max load rating 660lbs/300kg The new tents are built tough, stay dry, and offer simple setup and teardown. Made with a durable and lightweight aluminum tent frame and long lasting heavy-duty 600D ripstop polyester. Take as many pictures as you can of the item you are returning, the box and making sure it's in a good shape. Hi,
Some of our products are made on order and have lead times that go from 4 to 32 weeks until they are delivered once the order is placed. If you are the one covering the return costs, and therefore it's you who are buying the label, we recommend you print it at your local FedEx or UPS center. Backed by a 2-year warranty. As soon as your order has shipped, we will send you an email with a tracking number. Smittybiltis known for its consistent innovation and constant product releases. And we offer Free Shipping! A manufacturer's roof rack (OEM) is usually rated at 120lbs - 150lbs. -If I wasn't approved for financing, what can be done? - I can't print my return label. 30 days. This feature-rich roof-top tent has been engineered for strength and maximum durability, utilizing a thicker and larger frame design and a heavy-duty 600D ripstop skin. As soon as we receive your order we automatically check to confirm that your order is in stock and available for immediate shipment. If your item is on back-order or unavailable we will reach out to you via e-mail or phone to see if alternate arrangements can be made. It also comes with fully waterproof construction, mesh windows, sunroof to view the stars, an easy setup system, and a wide comfortable aluminum ladder. Smittybilt recommends this tent for big 4x4 trucks or trailers, due to its oversized dimensions. The included mattress allows for a comfortable night's sleep in the wilderness. Yes we do. You can print it at home, or if you don't have a printer, you can print it at the local FedEx or UPS center. Most of the products in our store ship free, if they are above $300. Weight: 148 lbs This means that we have received your order in our system and pre-authorized your credit card for the purchase. We will then see what order number it was and we will help you handle it! Thank you for your time..
How do I return it? Invoices for shipping costs can be provided to the customer if necessary.At Off Road Tents we would love not to charge these fees, but once an order is placed, we get charged paying processing fees as well as fraud insurance fees, that onceacustomer decides to cancel, we lose that money. These are items that need around 10 weeks to be made, and are only made on order. When you're looking for the ultimate in convenience, security, and comfort, look no further than the Smittybilt Overlander Rooftop Tent! The mattress is comfortable and has a removable liner that makes it easy to wash.