You told me you would review the case and call back that same day. The manufacturer that we use had sent a batch of the wrong size. BBB Business Profiles are subject to change at any time. This was my first complaint with the BBB and I was not aware that I needed to respond so quickly and to be honest I was waiting for Kucht to provide a satisfactory resolution before I responded. We were told several times by ****** that she was working on this and would be in touch in a couple of days. You can buy the Thor Kitchen HRG3080U 30 freestanding gas range here on Amazon or buy the Kucht KRG3080U range here instead for a little more money and a lot more customer support. On the other hand, this costs half as much. It worked fine for 2.5 years, but the lights quit working in October 2021. Our scheduling department will be in contact with you. The KRG080U uses natural gas. Analog design: Kucht minimizes the use of electrical components in their appliances so your rest assured that you wont have to deal with any complex electrical breakdown issues down the road. We understand you had wanted to extend the warranty further. While owned by the German BSH Corporation, Thermador offers some of the best American-made ranges and ovens from their headquarters in LaFollette, TN. Kucht Professional is a manufacturer of mainly kitchen appliances. So, I have this 70 lb damaged backslash and cannot get anyone to tell me what to do with it. (ALL you need know). All rights reserved. Communication is poor to this point and nothing seems to be happening. Heres How to Tell. Luckily for you, weve covered a few other brands too. They also manufacturing a quality appliance by using durable components, such as, stainless steel paneling to ensure Kutch Professional appliances are built to last. Kuchts most popular range is the KRG3080U. There were no recorded cases for you before 10/06/2020. ft. Oven Capacity, 4" Stainless Steel Backsplash, Convection and 2 Halogen Lights, in Stainless Steel, NAPOLI-S Gas Powered Color Series Outdoor Oven with Stainless Steel Door and Exterior, Temperature Gauge, Adjustable Legs, All Weather Cover, in Stainless Steel, KFX489T/LP-S 48" Professional Liquid Propane Rangetop with 7 Sealed Burners, Black Porcelain Top, Heavy Duty Cast Iron Grates, Electronic Ignition, Auto-Reignition, in Stainless Steel, KFX480 48" Professional Gas Range with 7 Sealed Burners, Grill/Griddle, 6.7 cu. I purchased a Kucht KRH4810A 48-inch wall mount hood in January 2019 for $1,406.46 not including taxes, and received it in February 2019. The label for those handles has been created. Viking, Dacor, Thermador, Sub-Zero, and Wolf (which was acquired by Sub-Zero in 2000) are among the companies that produce most of their equipment in American factories. I called back, I asked the first person if she could give me any estimate for how long it would be till service could get to me, she stated she didn't know, I asked if it could be a month or a year, and she said could be, she didn't know. The Kucht brand is manufactured by Kucht Professional, a New Jersey-based company that designs and manufactures kitchen appliances. The blue k**** will be shipped before the end of January as promised. The tracking number has been sent to the customer via ****** If further action is needed we can be contacted at **************. Often asked: What is dry weight of an organism? After much back & forth they replaced it with a new model (KNG361), but would not warrant it. Parts availability: Product parts are readily available on the companys website. We sent our technician out again on 07/03/2021 and then again on 07/08/2021. Looking for a great variety made in the USA? Our products are made with the finest sourced parts from all over the world. Mr. R..you do not seem particularly interested in resolving this issue. Complaint: ******** I am rejecting this response because: Mr. RLet me begin by noting that you responded to my complaint on July 13, the 13th day of the 14 day window in which businesses are given to respond. The solid steel construction is visually attractive and firm to the touch, although the steel used isnt quite as thick as that used in a Viking range. Again, we sent an invoice with a discounted service call and a discounted face plate price (even though this is considered cosmetic and not something our warranty covers, even when still under warranty). ft. Capacity Oven, Manual Convection Cooking Mode, Blue Porcelain Oven Interior and Black Porcelain Top, Kucht 3 piece Stainless Steel Kitchen Appliances Package, Kucht 2 Piece Stainless Steel Kitchen Appliances Package. Privacy Policy. 2022, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. While Thermador is owned by the German company BSH, Thermador offers some of the best American made stoves and ovens from its headquarters in LaFollette, TN. The company has a total of 11 ranges listed on its website and a total of 3 ranges. The warranty had ended on August 29, 2020, but we had extended it by six months for you on September 27, 2020. My first call about the original oven not heating was made September 24, 2020 and your technician was sent out promptly to fix the issue just 3 days later. All ZLINE devices are developed in the USA by founder Andrew Zuro and his team and delivered from our locations in Nevada, Ohio, and Tennessee. We are providing you with the promised compensation in a timely manner. Is Kucht a Good Brand? The issue has been rectified. We bought our Kucht oven model KRG3618U in January. Their features include infrared broilers capable of 16,500 BTU of searing power, 22,000 BTU convection oven to provide quicker, effective oven cooking, precise heavy-duty control knobs, double-layer oven windows to retain heat, and high grade stainless steel paneling for sturdiness to name a few. Dear ***************************************************************************************************,We apologize for the delay in getting the replacement part out to you. I purchased a Kutch refrigerator in February 15th. Kuchts product line-up includes ovens, cooktops, ranges, hoods, dishwashers, and refrigerators. I haven't even mentioned to them the dents in the refrigerator when it arrived. After examining your case, it states the original unit was purchased on August 29, 2018. We proudly employ more than 2,000 people in the United States with production facilities in New Bern, NC and LaFolette, TN. As you can tell, I am super unhappy with customer service and technical support and would not suggest to anyone that they buy Kucht products because of the lack of support from their people. Share your decorating tips, find renovation inspiration and earn rewards by connecting with us! We are going on 6 months of waiting for something and at this point I dont understand how it is not easier to just send a range to correct the problem. In a world where most appliances are thrown away because it costs more to fix their circuit boards than to toss the machines and replace them, were happy to see a pushback against planned obsolescence through electronic brain damage. Our products are assembled in ZLINEs own factories in China, with parts from the USA, Italy and Germany. Some of the best American brands include: Evaluating the Best Gas Stoves Made in the USA. Based in Clifton, New Jersey, Kuchts products are distributed through a network of authorized dealers and distributors and are sold in over 60 countries around the world. Your email address will not be published. Each time we have worked with you in getting the issues you were experiencing rectified. That Kucht would not do so is not an expression of standing behind a product. How to Decide Between Ovens & Ranges Made in USA. We bought a home and did a complete remodel. Find these down below: Kucht vs ZlineKucht vs ThorBertazzoni vs VikingZline vs Wolf. I would suggest also, that they use a different carrier since every product or part, except the dishwasher that does not dry, has arrived damaged. Where are Viking ranges manufactured? Im a home cook, food writer, and educator based in New York City. Today well take a closer look at the Kucht KRG3080U Professional Natural Gas Range to see how it compares to the Thor Kitchen in value. Note that the extended warranty from the original unit was still in place until the end of February when this call was made and I was informed the service would be covered. Thermador. When I call, they always try to appease me by saying they are working on it or will send alternate k**** until mine are ready but I HAVE NEVER RECEIVED ANYTHING. Regardless of whether you opt for a traditional floor for your kitchen or something more avant-garde like hardwood floors, youre probably going to want to update your stove and oven someday. With the contemporary shift in focus on culinary arts in the home kitchen, Kutch Professional appliances provides an effective choice in appliance that work as intended. The faulty thermostat in my original range was not able to be fixed and now the replacement oven has stopped working only 6 months after installation and the best Kucht can offer is to have me pay for a service call when a service call did not correct the problem on the original unit. Depending on the design of the kitchen, you can choose between built-in and freestanding models. If youre looking for a new Oven, range, or dishwasher, Kucht is definitely a brand worth considering. atOptions = {
The October 20, 2020 call about the oven that you mention was the second time the oven stopped heating and Mr. H.told me he would call back by 1pm that day; he did not. 'height' : 600,
We bought all Kucht appliances, range, dishwasher and refrigerator. We promise to keep fighting the good fight against every horror children, animals, and grown, yet messy humans can inflict upon a clean home. We again sent our technician out to you on 10/18/2020. He was fully aware of the case as I had sent him a certified letter when the company had stopped responding to my calls & emails after the 1st stove died. At this time, the unit was out of warranty, and we could not have extended it anymore. you sign up for our newsletter (7 REASONS why we think it is), Kucht offers customers an incredible 4 year warranty. Required fields are marked *. We also noticed that the range control panel by the dials is also misprinted with the etching. It is not that we ever forgot about you or that we do not want to take care of your issue. Im afraid that is not a reasonable response from a young company trying to make a name for itself in the professional appliance arena nor a company who claims to back its products. He didn't call & didn't respond to an email the next day. Please call in to ***-***-**** with any other inquiries. Italy, Spain, Germany, USA, China are just some of the wide and varied vendors we use in choosing the parts for our ranges and appliances. KitchenAids claim to fame begins with their invention of the stand mixer in 1919, the quality and popularity of which continues today. Most popular home appliance products in China. It was established in 2008 by two engineers with a passion for quality craftsmanship and innovative design. You just light it and get cooking, which is ultimately what were most interested in doing. It is also worth noting that prior to shipping I asked Mr. D..on 5 separate occasions if the new unit would be converted for use with propane before leaving the Kucht warehouse and I was assured each time that it had been converted. They were initially responsive to me and told me this was a known issue and the thermostat needed to be moved. I called them again, sent more pictures, had another video call, and was told they would ship the correct part. In the 2 and a half years since Ive been cooking on a Kucht range I have been without an operable oven for a combined total of 5 months. No high-temperature oven self-cleaning function. All built to the highest standards of quality, style, and energy efficiency. Our products are made from the best parts of the world. Simplicity: Kucht appliances are designed to be simple and easy to use. They are headquartered and based in Clifton, New Jersey and have been gaining momentum as a brand that excel in providing professional style ranges and kitchen appliances. Less than 6 months later the oven in the brand new unit stopped working and I spoke with you regarding this the very same day, June 28 and emailed the next and received no response. Like all ranges by Kucht, it includes a two year parts and labor warranty. It's been a month since we've had our new refrigerator without any handles and I want to know when we will receive them. The refrigerator was received without handles. Yes, Kucht is a good brand. During the 3 months from the time I was told the new unit would be sent in about a week and the time I actually received it 3 months later, I spoke with and/or emailed Mr. D..and you regarding a warranty for the new unit. Proudly made. In our spare time, we put together reviews of the best home cleaning gear and cooking appliances weve come across. Headquartered and headquartered in Clifton, NJ, they have grown prominently as a brand that excels in professional range and kitchen appliances. In this blog post, we will take a look at the Kucht brand and see if it is a good option for your next kitchen appliance purchase! Just choose the include installation option and enjoy your new range. The dent is visible in our new kitchen and with the holidays coming and hosting family for meals and gatherings, it is a shame that we have to show off the new kitchen with a dented range that is not being fixed. The range uses piezoelectric ignition and an auto-regniter. Ranges. The cast-iron cooking grates are satisfyingly heavy and reassuringly stable, even when balancing heavy dishes. Kucht Professional is a leading manufacturer of kitchen appliances. Like Thor Kitchen and other small brands sourcing their appliances from the same factories, were impressed at the level of quality theyre bringing to moderately affordable price points. These cost anywhere between $1700 up to $6500. Canadians can buy the Thor Kitchen HRG3080U 30 freestanding gas range here on Amazon or buy the Kucht KRG3080U range, which is cheaper, instead. I went over your case and looks like we have a technician schedule for this week. Is a 48 Viking (or Wolf, Thor Kitchen) Gas Range Worth It? Kucht refrigerator was purchased on March 6, 2022 from local ****** store and delivered on 3/23. We are based in California. I called again on Oct. 21 when he told me he would call back by noon; he did not. Furthermore, we would be more than happy to provide any service that you may need, however, it would not be covered under warranty. Its also got far better customer support if something goes wrong; while we havent had any direct negative experiences, weve heard from others that Thor Kitchen can be less than responsive if you have questions or problems with the range, while Kucht has already established a reputation for promptness and a willingness to go the extra mile. BBB Business Profiles generally cover a three-year reporting period. We continue to talk with the same customer service rep and options have been given but nothing is done and communication is nonexistent unless we reach out to check in. I would not recommend this oven to anyone. As always, we appreciate your patience, and we hope that this will be able to change your experience with us. 's' : '') + '://bookshelfcomplaint.com/9e7dd596775e3b9a071fc88278d0310a/invoke.js">');
. I may have considered a full warranty and repair, but it is clear that Kucht is not interested in standing by their products or working in good faith with their customers. Your email address will not be published. BBB is here to help. We have contacted customer service several times over the last several months and still have nothing. However, they sent the wrong style of bulb. document.write('
The October 20, 2020 call about the oven that you mention was the second time the oven stopped heating and Mr. H.told me he would call back by 1pm that day; he did not. 'height' : 600,
We bought all Kucht appliances, range, dishwasher and refrigerator. We promise to keep fighting the good fight against every horror children, animals, and grown, yet messy humans can inflict upon a clean home. We again sent our technician out to you on 10/18/2020. He was fully aware of the case as I had sent him a certified letter when the company had stopped responding to my calls & emails after the 1st stove died. At this time, the unit was out of warranty, and we could not have extended it anymore. you sign up for our newsletter (7 REASONS why we think it is), Kucht offers customers an incredible 4 year warranty. Required fields are marked *. We also noticed that the range control panel by the dials is also misprinted with the etching. It is not that we ever forgot about you or that we do not want to take care of your issue. Im afraid that is not a reasonable response from a young company trying to make a name for itself in the professional appliance arena nor a company who claims to back its products. He didn't call & didn't respond to an email the next day. Please call in to ***-***-**** with any other inquiries. Italy, Spain, Germany, USA, China are just some of the wide and varied vendors we use in choosing the parts for our ranges and appliances. KitchenAids claim to fame begins with their invention of the stand mixer in 1919, the quality and popularity of which continues today. Most popular home appliance products in China. It was established in 2008 by two engineers with a passion for quality craftsmanship and innovative design. You just light it and get cooking, which is ultimately what were most interested in doing. It is also worth noting that prior to shipping I asked Mr. D..on 5 separate occasions if the new unit would be converted for use with propane before leaving the Kucht warehouse and I was assured each time that it had been converted. They were initially responsive to me and told me this was a known issue and the thermostat needed to be moved. I called them again, sent more pictures, had another video call, and was told they would ship the correct part. In the 2 and a half years since Ive been cooking on a Kucht range I have been without an operable oven for a combined total of 5 months. No high-temperature oven self-cleaning function. All built to the highest standards of quality, style, and energy efficiency. Our products are made from the best parts of the world. Simplicity: Kucht appliances are designed to be simple and easy to use. They are headquartered and based in Clifton, New Jersey and have been gaining momentum as a brand that excel in providing professional style ranges and kitchen appliances. Less than 6 months later the oven in the brand new unit stopped working and I spoke with you regarding this the very same day, June 28 and emailed the next and received no response. Like all ranges by Kucht, it includes a two year parts and labor warranty. It's been a month since we've had our new refrigerator without any handles and I want to know when we will receive them. The refrigerator was received without handles. Yes, Kucht is a good brand. During the 3 months from the time I was told the new unit would be sent in about a week and the time I actually received it 3 months later, I spoke with and/or emailed Mr. D..and you regarding a warranty for the new unit. Proudly made. In our spare time, we put together reviews of the best home cleaning gear and cooking appliances weve come across. Headquartered and headquartered in Clifton, NJ, they have grown prominently as a brand that excels in professional range and kitchen appliances. In this blog post, we will take a look at the Kucht brand and see if it is a good option for your next kitchen appliance purchase! Just choose the include installation option and enjoy your new range. The dent is visible in our new kitchen and with the holidays coming and hosting family for meals and gatherings, it is a shame that we have to show off the new kitchen with a dented range that is not being fixed. The range uses piezoelectric ignition and an auto-regniter. Ranges. The cast-iron cooking grates are satisfyingly heavy and reassuringly stable, even when balancing heavy dishes. Kucht Professional is a leading manufacturer of kitchen appliances. Like Thor Kitchen and other small brands sourcing their appliances from the same factories, were impressed at the level of quality theyre bringing to moderately affordable price points. These cost anywhere between $1700 up to $6500. Canadians can buy the Thor Kitchen HRG3080U 30 freestanding gas range here on Amazon or buy the Kucht KRG3080U range, which is cheaper, instead. I went over your case and looks like we have a technician schedule for this week. Is a 48 Viking (or Wolf, Thor Kitchen) Gas Range Worth It? Kucht refrigerator was purchased on March 6, 2022 from local ****** store and delivered on 3/23. We are based in California. I called again on Oct. 21 when he told me he would call back by noon; he did not. Furthermore, we would be more than happy to provide any service that you may need, however, it would not be covered under warranty. Its also got far better customer support if something goes wrong; while we havent had any direct negative experiences, weve heard from others that Thor Kitchen can be less than responsive if you have questions or problems with the range, while Kucht has already established a reputation for promptness and a willingness to go the extra mile. BBB Business Profiles generally cover a three-year reporting period. We continue to talk with the same customer service rep and options have been given but nothing is done and communication is nonexistent unless we reach out to check in. I would not recommend this oven to anyone. As always, we appreciate your patience, and we hope that this will be able to change your experience with us. 's' : '') + '://bookshelfcomplaint.com/9e7dd596775e3b9a071fc88278d0310a/invoke.js">');
. I may have considered a full warranty and repair, but it is clear that Kucht is not interested in standing by their products or working in good faith with their customers. Your email address will not be published. BBB is here to help. We have contacted customer service several times over the last several months and still have nothing. However, they sent the wrong style of bulb. document.write('