nice and courteous. We asked if best stainless steel tubing cutter

So nice and courteous. We asked if they had another room and they let us view two other rooms. We recommend calling ahead to confirm details. Also in the preferred club we got the water spa for free as much as we wanted to go. We had a building concierge Emir, who was beyond helpful with all of our requests including arranging transportation to the night life outside the resort. Enjoy the 'Sip, Savour and See' Dining Experience and indulge in dinner, sip an artfully prepared cocktail and see the nightly entertainment at the neighbouring Secrets, Breathless, Dreams, Sunscape and Now Resorts (terms and conditions apply). We also had breakfast one morning and the benedicts hollandaise sauce was very hard and crusted on the top. After no one showed up we got moved there before then but this was never an issue at other Secrets. Traveled to Secrets Maroma Beach with friends for our 20 th anniversary. No marbling at all, I mean not one ounce of fat on the ribeye and it was course even though they did cook to the right medium rare temp. Depending on when you are due to travel, your holiday may be affected and well email you to let you know as least 21 days before travel. Preferred Club Junior Suite Swim-Out Rooms are as Junior Suite Swim-Out Rooms but with additional Club Benefits, sleepingmaximum2 adults. We had a building concierge Emir, who was beyond helpful with all of our requests including arranging transportation to the night life outside the resort. Keep an eye on your email for the latest special offers from us. Tripadvisor performs checks on reviews. Registered office: The VHQ, Fleming Way, Crawley, West Sussex RH10 9DF. Were committed to redefining your travel journey with our best-in-class CleanComplete Verification practices. ROOM As always the rooms are nice even if the view seemed to be misleading. Log in to Manage my booking where you can message us about your options or you can give us a call. Thanks everyone; we will definitely be back. We felt constantly hounded to do upgraded experiences. It was our second time and service was just as great. Please note: Drivers must be over the age of 21 to hire a car unless otherwise specified. I feel a real rating for us would be 3.5 stars because overall we did enjoy our time but the negatives were just clouds hanging over our time there. We asked about the front ones and they said no one has them reserved but we cant move until 12:00 Noon until they see if someone wants to pay for those. Thank you for a great experience secrets maroma. hilshols For true night owls, there is Desires Music Lounge, with a resident DJ and a selection of tropical drinks to keep you going until the early hours. SPA They have a great spa here. Own or manage this property? He is such a nice person and nice to talk to everyday. Coco Caf coffee shop serving snacks and late night bites. We had an amazing 6 days and 5 nights at Secrets Maroma Beach. Rest assured; we will notify you as soon as we know if your holiday has been affected by email. Junior Suite Tropical View Rooms are set back from the beach with garden views, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults. Every single person we talked to cared about our experience and while some things were not able to be corrected, they all did their best to ensure we had a great time. It has some great features and the massage therapists are really talented. By continuing to browse the site you are agreeing to our use of cookies. Staff are amazing. Here you could only book 1 per stay and then you had to pay for additional beds. This hotel offers elegance and a wealth of activities that will keep you amused all day. For travel before 10 October 2020, please search for 8 or 15 night holidays starting on a Saturday. This can be arranged whilst rebooking or afterwards in Manage my booking. It has some great features and the massage therapists are really talented. MINI BAR Now we are getting into picky things. Water aerobics. I took a water aerobics class with Rodrigo and it was fantastic and entertaining. She works very hard, the heat during the day did not stop her from being friendly and making sure we had what we needed. Rooms and facilities vary between hotels so please check at the time of booking. Looking for inspiration? Are any cleaning services offered at Secrets Maroma Beach Riviera Cancun? Is parking available at Secrets Maroma Beach Riviera Cancun? Its more beautiful than any other secrets property. 24-hour room service. If we havent notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. Your next holiday is only a click away - our website has thousands of options ready to book. If youre unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. Fun events They have some fun entertainment here. Beauty salon* with manicure, pedicure and hair salon. Daily a la carte breakfast at The Beach Club, Complimentary newspaper in suite every day (English or Spanish), Complimentary computer access in Preferred Lounge, Complimentary access to the Spa Hydrotherapy circuit. Try a treatment at the spa, tee-off at the nearby golf course, or there are plenty of water sports on offer such as sailing and kayaking. He also made them really well. Daily continental breakfast, afternoon hot and cold hors doeuvres, and exquisite desserts and fine liquors offered in the Preferred Lounge. Staff are amazing. The resort is beautiful and is very well maintained by the hard working staff. Towcester, United Kingdom. As you saw from the negatives we did however have some terrible meals at the steakhouse and preferred club. Copyright Virgin Holidays Limited. So no long walks on the nearby beaches here but the immediate resort beach is great. ROOM As always the rooms are nice even if the view seemed to be misleading. We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Cocktail classes and dance lessons. But ATOL protection does not apply to all holiday and travel services listed on this website. After no one showed up we got moved there before then but this was never an issue at other Secrets. Please ask us to confirm what protection may apply to your booking. Lastly we went to the steakhouse on night and got 3 steaks. Never heard of that before, but our concierge was able to get us a different bottle. The easiest way to contact us while you are away is via WhatsApp. Would recommend going any time of year. Preferred Beach Club (open for breakfast and lunch, exclusively for Preferred Club guests). Other than that the food was great and so was the entertainment. She got us a special beach bed, traded our mini bar alcohol after someone else told us we couldnt, setup checkout for us, got our AMSTAR pickup time changed when AMSTAR insisted on getting us to the airport 4 hours early, and just in. Weather, pools and beach are great and the restaurants are five star!! Excelent service. We will try to respond to your email within 24 hours. Aug 1, 2022 Now we did have some phenomenal food here, but we also for the first time at secrets had some awful food. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. Diving* and deep sea fishing*. You can also log into Manage my booking to find the details there. Wheelchair accessible rooms available on request. It was constant and being asked 6+ times per day to spend more money takes away from a relaxing vacation. Top room amenities include a minibar, air conditioning, and a flat screen TV. You can call our team on 0344 472 9499 who can look at options for you. More information is availablehere. Regular daytime activities programme and evening entertainment including music and live shows at the on-site theatre. He was helpful when Henry had a day off. There was only a small sliver of the ocean you could see over the trees. BEACH This could perhaps be a negative or positive. We have spent one. Or dive right in to our 2021 holiday offers. Preferred Club Junior Suite Ocean Front Rooms with 1 king-size bed and additional Club Benefits, sleepingmaximum2 adults. See more questions & answers about this hotel from the Tripadvisor community. This room type includes Club Benefits, sleepingmaximum2 adults. All with air-conditioning, ceiling fan, private furnished terrace or balcony, whirlpool bath, 42 flat-screen satellite TV, in-room tablet, telephone, WiFi access, mini-bar (re-stocked daily), sofa, vanity mirror, concierge service, Nespresso coffee machine, 24-hour room service and Secrets box for private room service, safe, hairdryer and bathrobes. The staff was amazing, the food was good, and it was a great 6 days. Other than that the food was great and so was the entertainment. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This resort better than others keeps the beach clean as they can. We got hounded at dinner asking to upgrade wines and upgrade to wine cellar dinners. Which popular attractions are close to Secrets Maroma Beach Riviera Cancun? Desires Music Lounge nightclub. If you need to speak to us to change or cancel your booking you can call our team on 0344 472 9646 or chat to us on SMS/Whatspp via Manage my booking. Our travel experts are on hand to help you book your next holiday. Memo, Manny,Amber, Rodrigo, William and Saul are the names that come to mind. What did make this a 3.5 star experience instead of lower were some incredible. I dont even think they would be able to be graded in the US. CABANA BEDS When we went to Costa Rica, you could book a cabana bed 24 hours in advance and each day if one was available. Our preferred club concierge, Ester, was by leaps and bounds our favorite person. What food & drink options are available at Secrets Maroma Beach Riviera Cancun? Explore our destinations and holiday types and save your faves to your very own Wishlist. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Stay07274213857 It was constant and being asked 6+ times per day to spend more money takes away from a relaxing vacation. ahubbard8763 Our first day we got asked 6 times. Which room amenities are available at Secrets Maroma Beach Riviera Cancun? 306.5, Playa Maroma, Playa del Carmen 77710 Mexico, This is our second time at this resort. 8 reservation-free restaurants: World Caf (International buffet, open for breakfast and lunch), Portofino (Italian la carte, open for dinner), El Patio (Mexican la carte, open for dinner), Oceana (seafood la carte, open for dinner), Himitsu (pan-Asian la carte offering show cooking and Teppanyaki tables, open for dinner), Bordeaux (French la carte, open for dinner), Seaside Grill (poolside grill, open for lunch and dinner) and Barefoot Grill (light lunch specialties in a casual and relaxed outdoor setting). With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. Never heard of that before, but our concierge was able to get us a different bottle. Does Secrets Maroma Beach Riviera Cancun offer any business services? We asked if they had another room and they let us view two other rooms. There is not one bad thing I could or would say about the resort. TRAVEL AWARE STAYING SAFE AND HEALTHY ABROAD I just usually enjoyed a pre-dinner drink in my room while getting ready and the fact that after that first mini bottle you get no more just takes away a small part of something I enjoyed at past secrets. It was our second time and service was just as great. For the latest travel advice from the Foreign, Commonwealth and Development Office including security and local laws, plus passport and visa information please visitwww.gov.uk/travelawareand follow@FCDOtravelGovUKandfacebook.com/fcdotravel. Yes, dry cleaning and laundry service are offered to guests. 412 rooms across 3 and 4 floors with 1 lift per building. We could not have been more delighted. They had a fire show and bands as special events but even the daily activities are fun, but not so grand it interrupts a relaxing time if you choose not to participate. It seems misleading to say ocean view. That was not the case here. Secrets Maroma Beach Riviera Cancun Features, Carretera Federal 307, Chetumal-Cancun Km. She was great. f you need to speak to us to change or cancel your booking you can call our team on 0344 472 9646 or chat to us on SMS/Whatspp via. For more details, see ourcookie policy. Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. Just amazing place to be. We were in preferred. I would give it 10 stars if I could! We have spent one. This would be fine because I understand the demand but you couldnt reserve a specific bed. Nearby attractions include Aqua Nick (4.7 miles), Cirque du Soleil Joy (2.3 miles), and Jungala Aqua Experience (2.5 miles). I have no idea what it was. I. Family vacation with our kids and their significant others. Weather, pools and beach are great and the restaurants are five star!! The French restaurants especially had some items that ranked among a few of the best dishes we ever had. We understand that you may wish to change your holiday plans and we appreciate the need for flexibility. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. We got hounded at dinner asking to upgrade wines and upgrade to wine cellar dinners.