Top quality products and top quality assistance. etc not relevant and to do with my occupation, in the end she said is there anything else I can do? Was even told at one point it was not their email. LGBTQ friendly, days go fast over Christmas. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Anyone can write a Trustpilot review. Antagonistic and rude male member of staff. First and last time I will order from an ethical company that doesn't extend its ethics to delivery on time. Girls still dont have equal rights and that has to change. I was toldo I Will be receiving a phobe call from them to explain the issues with the product. They did not care. Just bought some lovely body butter from here. ( never in stock) when packed. Are you sure you want to replace it? Fuming I emailed customers services who told me when back in stock they will take 10% and cover the postage as a way of saying sorry. Holiday allowence. We all know the importance of an SPF, but it was something I was letting slip in my skincare routine. It helped dry out and soothe my spots all those years ago, and I still use the oil to this day. Courtesy of Company / Design by Michela Buttignol. Everything is waxy hard. A little goes a long, long way. 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Simply take a Q-Tip, pour a little of the oil on it and gently dab on your spots. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. Stay away from face creams if you don't want to get burned. NOT EVEN CLOSE. Bought the coconut body butter and zero smell of coconut! The phone called nevera happened and when I finally decided to write a Review on the product, I received an e-mail saying that my opinion was no valid and they Will remove My comment. Now my maths may not be the best but 12pm is prior to 14-00. Please note that we may share your email with the company to verify your order. No help. And weirdly enough, despite trying all the latest beauty buys for work, when I look in my makeup and skincare bags, The Body Shop is a brand I always come back to. Its manipulative and assumes customer is an idiot. I'm demanding a full refund for this transaction. I went to my closest Body Shop store and asked if I could exchange it. I fell in love with the soothing effect the (Community Tradesourced) shea butter and aloe vera have on the skin. Could be organic but if not then it still is reasonably made and environmentally friendly. We all fondly remember the brand's bath pearls and the joy of receiving a fruity lip butter in your Christmas stocking. Just bought some lovely body butter from here, 7 DIY Cosmetic Surgery Secrets That Will Save You Thousands of Dollars, Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. I said, I was expressing my disappointment in Body Shop as by referring it exatly in these words not happy. She again threatened to hang up on me. Hands always in water doing demos on people (even if not interested) as it is expectation everyone gets demo on. Body butters and soaps are absolutely amazing, especially the fruity flavoured ones. No refund will be issued prior to that. Seller advertised 3-7 day shipment. I used a rep in the past spending lots on this company. One time I ordered the full size Vineyard Peach body butter (along with the Green Candied Apple body butter). Contacted chat who sent an email advising that I ordered on Thursday @ 12-12 to late for cut off time. Now this Body Yogurt has become my new BFF. It was supposed to be a gift and I had to show up to the party empty handed. If you're sensitive to silicones, be aware that this is a silicone-based primer. Glassdoor has 1,963 The Body Shop reviews submitted anonymously by The Body Shop employees. Explore our cruelty-free make-up, skincare, and hair care products. The order I raised for Kristna arrive in good quickly and have use the body wash and Aftershave for many years as it suit my skin and does give me an allergic reaction. No help. Store manager left us on floor to our own devices most of time while out back on phone. 2022 Trustpilot, Inc. All rights reserved. Overall, nice experience. Items ordered on 11\/4\/2021. Promotional codes are not clearly explained. Was Indian Night Jasmine that bad a seller? One of The Body Shop's iconic buys, this removes makeup like no other. I was a 35 yr customer. I thought so Ive told u about my problem for the past 10 minutes and that was it? Even though it cannot treat hair loss, it made me comfortable after cleaning. They cannot be altered or edited by Seek or the company, Reviews are shared 'as is' in line with our, the most rewarding and fun retail environment I have had the pleasure to work in. Well, it explains a lot why body shop is a lot cheaper than many other brands. SO FRUSTRATED WITH THIS COMPANY - TOOK MY MONEY AND DID NOT DELIVER THE PRODUCT -DON'T EVER EVER EVER ORDER ANYTHING ONLINE FROM THE BODY SHOP! When to Body Shop No stock for what I wanted. Leave this blank if you'd like to publish your review anonymously. As a valued customer Im rather disappointed in this company lately. It just has to be within their 45 day policy. Copyright 20082022, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Pros & Cons are excerpts from user reviews. semi flex work/life balance - when convenient for them. You use expensive skin creams, eat nutritious foods, and drink lots of water. All in all I think it's a worth while purchase and definitely one I plan on always having in my skin care cupboard. I politely again asked her to send me a refund which she did. As of now, item continued to get delayed. Reviews are shared 'as is' in line with our community guidelines. Obviously there's no product knowledge here at all. Upper management very supportive. Will not do that again, Gain trust and grow your business with customer reviews. Have had very poor service in Truro store. With a burning passion for the brand and the products, it barely felt like work. Paid for Saturday delivery ordered on Thursday at 12-00pm cut off time Thursday 14-00 for Saturday delivery. I really like the products but the online ordering leaves a lot to be desired. When I got up to move to another section the other salesgirl came over to ask if I needed any help, I said yes I've already been asked! Would you like to add a photos or videos? Ethically sourced, inspired by nature, The Body Shop is committed to banning animal testing. Good service on overall. The moisture cream is always in my makeup bag; the plumping hyaluronic acid uses makes my skin look instantly refreshed. Items ordered on 11/4/2021. They also have an amazing assortment of face masks and body scrubs. The Body Shop has a consumer rating of 2.73 stars from 22 reviews indicating that most customers are generally dissatisfied with their purchases. We need your email address to verify that your review is genuine. I grabbed the Morninga Body Butter and was out of there in 5 minutes! Ironically I would have stayed in there much longer and likely spent more money if I hadn't wanted to run away from her. Companies can ask for reviews via automatic invitations. Strengthen your review by uploading photos & videos. I expected the items to arrive on time. Find out more about salaries and benefits at The Body Shop. in out! Find out more about, 71% of The Body Shop employees would recommend working there to a friend, Good for part time employment and low involvement job. Christmas went fast but very stressful with not much support from store manager. Incredibly misleading and I still haven't found exactly where this is stated. Prices are high but worth the money products. Parcel has not arrived. The Drops of Youth range is a new addition to my bathroom cabinet, but it's fast becoming a real favorite. Although I love TBS butters they will not be getting my business anymore for the way I was treated. Every time I visit the store, the sales assistants always treat me so well. Rita Cooke, Body shop rep has kept my money. Thats why were donating 50,000 to support Plan Internationals work in the UK and Ireland Together, we can make sure girls and young people know their rights and have their voices heard Our stores will also be accepting donations today and tomorrow to support. I had a voucher to use so went in again yesterday and the same woman was there. Entered in a code for 15% off when sign up but it did not provide any terms of using this code other than signing up for the first time and it did not apply the discount. You will be contacted by email to verify your review. Even just the gorgeous fragrance walking past a shop now takes me right back. Why wouldn't they just change it to 5-9 business days then? All the products are very much beneficial for the skin and does not harm the skin at all. ALOT of gossiping between workers anxiety high on some days. I add in a drop of the Oils of Life Revitalizing Facial Oil if I'm feeling extra indulgent.. Tip for consumers:You Will not received any refund and fair responde from Customer Service. Help future customers by talking about customer service, price, delivery, returns & refunds. At the till she gave me a really hard sell and I ended up buying something all this time later I've still not used. Let others know what it's like to work at The Body Shop. Your browser does not support embedded videos. 3 days later again item out of stock. They are not edited, verified or endorsed by either Seek.com.au or the company themselves. The entire Tea Tree collection was a life-altering discovery for my teenage self. Item in out! Last order opened top. I wouldn't have ordered if I had the REAL information. Recently I discovered the British Rose moisturizer and I'm in love! The bamboo, charcoal, green tea leaves, and organic tea tree oil draw out impurities and refine pores. Other Brands Youll Love: Origins, Jurlique, Aesop. No help at all. The Fresh Nude foundation has a perfect semi-matte finishit gives me a light hydrated look whilst still covering my imperfections. Seek.com.au posts reviews for what they are worth and for information purposes only to assist candidates to find employment. 3 days later I had money back in account for 1 of my products saying out of stock it wasnt when I placed the order. TheHimalayan Charcoal Mask rids me of my still frequent acne. Management, no career progression, inconsistent. DID YOU KNOW March is B Corporation Month! This cream rivals those I've tried that are triple the price, and it's infused with three precious seed oils: rosehip seed oil, camellia seed oil, and black cumin seed oil. From that point, I realizado that the company is not willing to have a feedback from their customers, they do not listen to us and they justo care about money. Yes, the packaging may have changed, and there may have been some new additions to the range over the past 10 years, but some things never change. Everytime I make a purchase at the Body Shop, I usually regret it. Jenny Brownless is a freelance writer with over eight years of experience in the field. It was nice. On the fiest days of use, I noticed several issues on My skin like redness and itchiness. This concentrate (which I apply morning and evening), is enriched with plant stem cells, glycerine and oils to leave skin instantly smoother and replenished with moisture. I use it on my face whenever I feel like my skin is looking a bit dull or tired. Company Reviews published on our site are the views and opinions of their authors and do not represent the views and opinions of Seek.com.au or its personnel. I told them I purchase 3 at a time to save shipping. The person on the live chat also closed the chat before the conversation was finished. Great customer service, so helpful and easy to work with. My oily skin made me fearful of using a dewy foundation like this one. All they had to do was look up my order on the computer and said yep we'd be happy to make the exchange. Place my order a month ago "Their website site says order by 3pm EST (which I did) and you'll receive your package in 3-7 business days. When speaking to the manager at customer service she basically called me a liar. I bought moisturizer cream for my family who will be traveling abroad. Some products can be on the high end for pricing; however they have sales regularly.