Pre-travel advice, including the shipping costs associated with shipping replaced or repaired luggage. What is the cost . At The Travel Store, our customers purchase is not where it ends. At the same time, damage e.g. You will be responsible for any shipping and handling costs. If the product is not under warranty, repairs will be charged to the customer. However, due to the differences in luggage components and construct, we had to decline most of the customer requests we received, as we only have spare parts to repair the items we sell. Maximum theft protection: Thanks to the integrated TSA lock, you can effectively protect your luggage from external influences. Replaced or repaired luggage is subject to the same warranty period as the original luggage. during airport checks is avoided because a master key exists for this type of lock. At Gregorys Bag & Shoe Repairs Essendon, we specialise in all types of luggage, handbag, boot, shoe repairs and leather restoration services. Loss of functionality due to consumers being locked out of their luggage. (The length of the warranty varies between brands & products, please and check the luggage/bag hangtag for warranty details.). Could you please tell me where can I get it repair. Hi Sarika, Katherine, Hi, my cabin baggage pull handle has broken. While we, at Luggage Outlet, usually charge a very minimal repair fee for our products(or even none), we heard from our friends that other service centers charge for theirs. In addition, the majority of our cases are equipped with extra quiet 360 double wheels as well as ergonomically shaped telescopic handles, which ensure all-round comfortable transport. Simply connect your Powerbank to the USB device when packing your suitcase and you can charge your smartphone, notebook or tablet on the go. Understanding clients needs, flexibility and innovation, and taking the lead in concept, design, and technology are the core values of the Eminent brand. In most cases (pun intended), these retailers would fall back to the wholesalers/distributors that supplied these luggage for repair services. Listed as a business for luggage wholesale and luggage repair, we often get calls from Singapore customerson repairing their used luggage, be it wheels, locks, handles or zippers. It is a American tourister Luggage. This gives you more capacity for clothing, electronic equipment and other important things. Repaired luggage will be returned to the same store within 30 days of receiving your original luggage. Eminent luggage cases combine practical features with intelligent features and functions. A6: You may call our Repair Hotline at 012-6500120 to enquire on the parts availability and pricing. Please retain sales docket as proof of purchase date and present to the staff at Gregorys Bag & Shoe Repairs. What CANNOT be repaired/restored: Damaged/cracked main casing (refer to picture below) and Surface scratches. Sometimes, itmight even be more worthwhile to get a luggage from us as compared to paying the repair fee foryour luggage! Q5: How can I get my luggage repaired after warranty period? A promise made is a promise kept. Hardside Luggage - Suitcase & Trolley Cases, Hardside Luggage Suitcase & Trolley Cases. Should shipping costs be required to return your luggage, you will not be responsible for those costs. A2: There are 2 types of warranty, as follow: 1) Body which cover the cracks and breaks in the shell. Luggage that is locked can be shipped to any of our retail store to be unlocked by our product consultant. Site Designed byEve Concepts. Essendon, VIC 3040 Aluminium Luggage is particularly susceptible to Cosmetic Damage. 6 Leake Street Bags Only is a wholly owned Australian business. In this way, we make a valuable contribution to a more sustainable use of resources and at the same time offer you premium cases with promising material properties: TPO and polycarbonate are very light, which means that Eminent cases have a low dead weight. #01-19 Raffles Hotel Arcade, 328 North Bridge Road 188719, Atrix Building, 82 Lor 23 Geylang #01-04, (S) 388409, Singapore, Luggage Brands: Delsey, Pierre Cardin, Traveler'sChoice, American Flyer, Paul Smith, Beverly Hills Polo Club, Crocodile, Daniel Hechter, Porsche Design, URSinc, Address: 9 Tai Seng Link, Lee King Hwa Building S534053, Luggage Brands: Crossing, Victorinox, Bric's, Briggs & Riley, Crumpler, Eagle Creek, Echolac, THULE, Address:153 Kampong Ampat, Junjie Industrial Building #03-04, S368326, Brands: Lojel, Eminent, Roncato, Hush Puppies, Slazenger, Travel Time, Address: No 5 Kaki Bukit Road 2, City Warehouse #01-07, S417839, Luggage Brands: Elle, Birkley, Paviotti, Fiorucci, Grand Polo Intl, Source:http://www.skmluggage.com/contact/, Address: Ruby Land Complex #03-05, 52 Genting Lane, S349560, Luggage Brands: Antler, U.S. Polo Assn, Carlton, Arnold Palmer, President, Santa Babara Polo Racquet Club, I.T, 80 Genting lane #07-06 Ruby Industrial Complex S349565, Luggage Brands: Yeobo, Kefi, Season Polo, World Polo, Luggage Brands: Urbanlite, Airways, Royal Mcqueen, Jean Francois, Ricardo, Guess, Luggage Brands:CAT, Merrell, National Geographic,DKNY, VIP, https://www.jobstreet.com.sg/en/companies/477560-vital-gear-asia-pte-ltd. Alternatively, there are 2luggage repair shops in Singaporewhich offer to repair mostbrands of luggage as well: Address: #01-09, 1 Commonwealth Ln, Singapore 149544, Address:135 Middle Road #01-09 Bylands Building S188975, https://www.rimowa.com/us/en/repair/repair-services.html, https://www.tumi.sg/customer-service/service-repair, https://www.samsonite.com.sg/stores?showMap=true&horizontalView=true, https://www.seager.com.sg/repair-services/, http://sg.kompass.com/c/advance-approach-s-pte-ltd/sg044348/, https://www.qoo10.sg/shop-info/travelsupplies, https://universaltraveller.com/sg/customer-service, Manufacturer's defects - these are generally covered by warranty, Airport rough handling - claimable through airline/travel insurance, Wear and tear - not covered by warranty, repair fees will be incurred. Warranty type & period will be subject to the respective luggage brand. Hence, in this article, we compiledan extensive list luggage service centers for the luggage brands we see in Singapore. Hi Anand, Repair fee is applicable after warranty period & the fees vary depending on the condition of the defect parts. For limited edition, discontinued or out-of-stock luggage covered under the warranty, we guarantee only replacement of a product with equal retail value and does not guarantee exact replacement of the same limited edition, discontinued or out-of-stock item. We will repair or replace (as applicable) within 30 days of receiving your original luggage. After 40 years of pioneering research and innovation, Eminent has established itself as the leading global manufacturer, designer and retailer of first-rate luggage. Copyright 2021 Gregorys Bag & Shoe Repairs. April 07, 2017. Hi, need to repair my 29" full aluminium luaggage with the front catch lock damage. Our list of services is extensive and our reputation for fine craftsmanship, attention to detail and quality service has kept our customers coming back for over thirty years. Environmental protection is very important to us. The success of our brand today depends a lot on how we continue to support our customers after their purchases. In addition to their high resistance and first-class workmanship, they are distinguished by their particularly dirt- and water-repellent material, which not only protects the contents, but also the case itself from contamination and damage in the best possible way. That is why we only use raw materials such as 100% recyclable TPO or polycarbonate from climate-friendly production. Where do I send . Shop Eminent luggage at Bags Only. JavaScript seems to be disabled in your browser. Post-travel advice, Flexibility, innovation and advanced technology are the core values of the Eminent brand. Saturday: 8am 1p. Some Eminent cases even have an integrated luggage scale so you can keep a close eye on the total weight of your luggage. Feel free to speak to our customer service regarding the warranty details prior to purchase. Hi . Luggage, Luggage repair, Phone: 9379 6137 Q7: If my product was a gift, how would I, as the gift recipient receive warranty coverage? Products are Guaranteed against the manufacturers defective workmanship and material. Another plus: Many of our Eminent cases have integrated USB ports. Affordable, We would suggest you do the same with you receipt for future reference too. Please note, comments must be approved before they are published, Affordable Expandable Softside Fabric Luggage, Basking Softside Expandable Fabric Luggage with Spinner Wheels, Cabriolet ABS Expandable Luggage with Recessed TSA Lock, Contemporary Polycarbonate Aluminium Frame Luggage with 8 Spinner Wheels Safe Skies TSA Lock, Exquisite Aluminium Frame Polycarbonate Luggage with 8 Spinner Wheels Safe Skies TSA lock, Gripping Polycarbonate Aluminium Frame Luggage with 8 Spinner Wheels TSA Lock. With the help of this key, airport personnel can open your suitcase without complications. Should shipping costs be required to send your luggage to us, you will be responsible for those costs. A5: You may bring your luggage to any of our nearest retail store and provide us the warranty card/warranty sticker/the proof of purchase, our product consultant will guide you through the repair process. In general, should you encounter any problems with your travel bag upon purchase/use, we strongly recommend you to approach the retail store/online merchant you have bought from for further assistance. Please contact the team at Gregorys with your Luggage Warranty Claims enquiries. Once the luggage is ready, our product consultant will contact you & you may then collect the luggage from the retail store. There will be no refund should the retail value of the replacement is lesser than the original purchase value. However, not all damages/defects can be repaired: What can be repaired: Locks, Wheels, Trolley handles, Zippers (subjected to extentof damage), Handles, Side Studs. A4: The warranty sticker will be placed inside the luggage inner lining. Copyright 2022 - Bags Only
More info, We ensure secure payment with PEV. Eminents professional design, know-how in engineering and excellence in manufacturing ensure that our wide range of ABS, PP, PC, nylon and polyester luggage cases, bags, and leisure products are among the best on the market. Replacement of any non-defective pieces in the luggage (for example, if you purchase luggage with multiple components and only one component is defective, then we will only replace the defective component). Below some FAQ which we hope will serve as a guidance regarding our service and repairs: Q1: What products come with warranty and what is the warranty period? Luggage damaged and still under warranty. Free delivery (2-3 weekdays) within Singapore! Whether by car, bus, train, plane or ship: suitcases and trolleys of the Eminent brand are extremely reliable travel companions. Once the luggage is ready, our product consultant will contact you & you may then collect the luggage from the retail store. Whilesome airport customs are infamous for their rough handling of luggage, checked-in baggage can encounter several types of defects/damages: Through our 37 years of bags and luggage business, we have helped our loyal customers to assess and repairvarious bags and luggage damages. Cosmetic Damage which is defined as scratches, dents, dings, scuffs, stains, colour changes, normal wear and tear, or other non-functional changes in the appearance of the luggage that occur during normal handling and use of Luggage by any party and which do not impair the functionality of the product as luggage. A Luggage Repair service is available from the Bags Only Luggage Factory Outlet in Belmont (Geelong), Bags Only | The experts in luggage, bags & travelgoods. A1: Most of our luggage come with warranty. Possible? I need replace or change my luggage wheels. For general repairs of luggage without brands, please approach Mirrco or Chiang Kong. Please advice. Travel Insurance - For the best experience on our site, be sure to turn on Javascript in your browser. Below, are the contact details of luggage repair service centres for the various brands: Samsonite Aftersales Service Centre (Singapore). Subscribe our newsletter to get latest news and promotion. Warranty and/or guarantee does not cover normal wear and tear, damage caused by carriers or consequent damage. Let us know if your luggage brand ain't in the list! 2) Accessories which cover the wheels, handles, combination lock, zipper head/puller & studs that break off and are no longer usable. More info. Thank you. More info, Simply return it within 7 days for an exchange. Free shipping for west Malaysia. Feel free to call our Repair Hotline at 012 - 6500120 if you need to know the repair pricing. Please contact Samsonite Aftersales Service Centre for American Tourister luggage repair. Email: gregorysshoerepairs@gmail.com, Monday Friday: 8am 5:30pm Thank you. For the best experience on our site, be sure to turn on Javascript in your browser. Thank you. A7: We would suggest you request the warranty card/sticker/original receipt from the purchaser. The warranty does not cover the following: A3: In the event of a defect, you must return your luggage to any of our nearest retails store and provide us the warranty card/warranty sticker/the proof of purchase. You will not be responsible for any shipping costs associated with shipping replaced or repaired luggage. Replacement luggage may be provided in a colour different from the luggage you originally purchased.