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Your the exemplitory reason for the decline of this country. LOL It is my money to do with as I please. Making a trip to return one $5 item is not time effective, so I have a return bin that makes it to Home Depot once per quarter. Buyer beware! So, I called on the night of 9/6/19, spoke to customer service. Same as other people. Thankfully, if you shop from the big orange store, youre in luck. I figure it must have been defective to not even get more than 15 mins use on it. With the sole intention of selling only to Home Depot. I have spent thousands of dollars. I'm out $58 because their pictures were bad. Registration of Store Credit may be required. And was told that my returned was denied because I paid partial store credit that was $2.40. I am a general contractor. I have not done returning over 6 months last year I don't believe it if I went in today they still declining it if somebody can sue over hot coffee I should be able to sue over this. Wendywill never go to that store again. I still don't know how many returns are allowed over time. My receipts average over 100 per quarter. You will.. mark these words. Home Depot, I clearly don't understand your treatment of a long term customer and complete inability to provide any explanation for this decision beyond "There is nothing that can be done". Can you imagine if that was the case with a Ralph's or Arco gift card ? Recently I have been purchasing much higher than normal amounts on average 7-10k a month. Wish I had read this blog earlier. They have definitely lost me as a customer. She asked me for ID provided it. Considering the constant cyber security corporate breaches by online hackers, this practice is dangerous and unnecessary as your information will no doubt end up in the hands of criminals on the dark web. This man said he found the wallet in Rhode Island. What's that all about? Perennials, trees and shrubs purchased at Home Depot have a 1-year guarantee. VERY dissatisfied that upon returning an item to Home Depot, I find that I am not credited the total amount of the purchase I made. Customer service told me that the overhang prevented the light from turning off in the morning. As a Contractor able to return material is prime. HD refused $83.06 worth of returns because i didn't have a receipt and they were a "high theft item". I call the corporate office, explain the situation to them they made a phone call to The Home Depot, and was told theyre waiting on parts. I agree with the comment, "This will be the last thing I buy from Home Depot." I thought it's my fault for not paying attention; ent back to the store and I had to wait 3 days for them to check inventory and cameras before i could get my money back. Usually, I have the receipt ot it is on my charge card. Bye HD Bye! The pony express was faster. On November 17, 2013, a delivery truck arrived at our home and the driver showed a delivery receipt that did not indicate what was actually being delivered. Neither do I care to see again. Items are in perfect unused unopened condition with a proper receipt worth about $150. I just tell me they can't do anything g about it. What Home Depot doesn't realize is their new return policy limits are not stopping theives at all actually just the opposite making them worse. $13 for 2 boxes. Paid with a Discover card. I used a store credit for my purchases. You should change some things or you will loose more customers than just me. I've used it for various small things. Well, I returned for color matching on paint we had bought a couple years 66.00 for that paint we received. We called Home Depot they gave us a number for a guy to come out and fix it we waited a week didn't hear anything wait another week. BUT where else am I going to use store credit????? This site tellls you nothing! It's also called Capitalism and the better competitor wins 99.9% of the time. If you do not want to go to a local store, you can return the item through the mail using the shipping label inside the product. . Better luck at hd. I WILL NOT USE HOME DEPOT FOR ANY SIGNIFICANT PURCHASE UNTIL YOU FIX THIS. Sad they really don't care about their customers and are quick to judge and discriminate their customers. Today I took delivery of a new Maytag washer and dryer from Home Depot. You might not be able to get cash back, but you may be able to process an exchange or get Home Depot store credit. I wanted to pay more. You would think with the technology today they could have contacted the warehouse and stopped order though that would be to simple. Home Depot, it is not just me saying these things. We're DONE with Stone Face Depot! I purchased multiple items for total $96 of which I used only $7.24 store credit. Crazy!!! On the fourth reorder, they offered to ship it to my home via Estes shipping, pad it extra well and refunded all of my money for the inconvenience. i think it the place I had to pay for that snowblower they would offer to give me a new one being Ive been waited, since March 2021 to get it fixed. I definitely recommend for anybody this includes home owners and other contractors to shop at Ganahl lumber or any other local store for the materials they need. Wife, went to another store with the same items but was also denied. I even told the sales guy this box looks like it's been open what if there something is missing, he said you can return it no problem. Home Depot sucks! We may earn a commission when you click our links. After being told have to completely redo Plumbing in that room decided to go a different way keeping the old style theme wanted to return this unopened product with receipt to Home Depot and exchange for more antique set to match My motief. I went into my local HD 2 days ago and made some purchases totaling 470 bucks. 99% of the time i have a receipt. About a special order patio for that is damaged & poor pitiful install. Purchase items In Home Depot with the store credit cards try return some leftover material try return denied even with the the receipt. What better way to make money, than to be your best AND only customer. Took the hose up to the return desk and was denied a return. Please bring a valid drivers license or government-issued photo identification for registration. Asked to see store policy. I dont see what the problem is since your return policy is out of fear of theft but if I was a theif why would I buy the very same product just different size?? The recommendation from The Retail Equation (the rejectors) that I send "a hand written note" to HD Corporate seemed rather inflammatory. I called my local Home Depot and explained what happened and they said the only way to get my personal number for TRE is to come back and attempt to do another return so he could print it out for me. BE MINDFUL OF HOME DEPOT, still waiting on my refundMight end up in court. Went to HD to return 2 plumbing pieces ( $46 ) no receipt, return Denied after scanning DL. Returned back on sunday morning less than two days later. Again the response was redirected. Same thing a few days later, didn't need extra stuff went to return WITH receipt and rejected. Home Depot is a bully and a cheat. after he print refund receipt to me .because i pay by visa .so i got receipt then go home. But we will give you the benefit of a doubt, and more times than not, will issue a store credit for items returned, however, you should know that you will be asked to provide a drivers license to receive that credit, no license, oh well sorry no credit or return. Went to HD to return 2 plumbing pieces ( $46 ) no receipt, return Denied after scanning DL. I went to home depot just a little bit ago to return a paint sprayer that stopped working and I used a debit card to pay for it and they've already gotten their money because it was purchased on 2/09/2016, but the only way to get the money back was to put it back on the debit card which would take 10 budiness days at least or to get a store credit. Mostly copper plumbing fittings. Hey HDFORLIFE you are one dumbass. This is very discouraging . I purchase $20,000+ worth of materials a couple years ago for complete remodel and returned a couple hundred $ worth at end of project (they weren't too pleased). So, presently, HD has our money, did not deliver as agreed and the cabinets are somewhere between God knows where and the vendor. HD said I only had a 30 day warranty on the replacement. If they would clear the isles, turn on some lights, train their employees what to look for, thefts wouldn't be as bad. Never had a problem taking anything back without a receipt as long as it was for store credit. Don't buy lawnmowers here I mowed my lawn four times both spindles shattered and they just say it's between you and manufacturer absolutely worst custermer service an cheap product. This policy does not apply to cut flowers or floral arrangements. Be aware if you buy tools with store credit they may not allow a return. When you buy an appliance online with a credit card from HD and then cancel the order before delivery you DO NOT GET A CREDIT POSTED TO YOUR CREDIT CARD at the time you cancel. I am shocked. Is it fair? We were told taht the only accept American and Canadian passport at Home Depot !!!!! Three Weeks Later, The Product And Services Were Scheduled To Be Provided, But Home Depot Cancelled The Entire Order With No Notice To Me, No Explanation, No Rebooking And No Apology For My Wasted Time Waiting For Nothing. Home Depot Design Center: Products ordered and tailored specifically to customers requirements or measurements. Store employees and manager said there was nothing they could do. You can also provide the order confirmation number if you do not have the receipt. . I was employed many years ago by one of the actual Co-Founders of the Home Depot Chain. What it is home depot makes money off people using debit and credit cards. Home depot sucks as far as online orders and or refunds! Now I'm stuck with $110 worth of items that I have no use for. I own 2 businesses. If you exceeded $1,000 in cash purchases, note that you may only be able to receive a refund in a check by mail. What I do not like is them requiring my drivers license number. Basically, they ripped me off of $40. When I returned to the store to correct this over site, Home Depot verification system denied the return. In the end, I have to wait a week for my shipment to arrive, pay shipping both ways, plus a restocking fee of 15%. That includes your name, address, birth date, hair color, eye color, height, weight, etc. Do not buy a dishwasher from Home Depot!!!! And of course it was the same story I have to wait until they fix the snowblower. What if the card is issued to someone who dies? You can drop it off at your nearest UPS Access Point™ location. Which leads me to the most important reason stores require proof of purchase.