Requests to return must be submitted within 14 days from the day of delivery. If you are not there to collect the parcel, it will be sent to a DHL centre / post office nearby and kept there for you. A tracking number will be emailed to you for each item within the dispatch period. Thus there isno additional charge for shipping/postage insurance for online orders. For catalogue orders,we offer optional shipping insurance for your parcels, which covers the free replacement of parcels/items that are damaged or lost in the mail. Subscribe today and get 15% off your first purchase. This isn't Nam. We always ship by parcel post. Not from the first mistake and not the second time it happened either. I have a straight figure and they helped me find my fit. She had to scrub her skin with soap and water about 3 times to remove the stains. The tracking tool doesnt always work immediately as the parcel number will only become active once it has been registered and updated. Online-Store. Online-Store. It is essential that customers have their orders sent to a business or residential address where someone will be available to accept the delivery between 9am 5pm and sign for the parcel. Please check your email has been correctly entered at checkout as we will contact you once your order has been placed. I'm sorry. We can only ship to P.O. Macys also has an awesome return policy:), They canceled my order a week before prom and had me on hold for two hours when I called them. Please select one of the Armed Forces options under the state dropdown while entering your shipping address for APO/FPO processing. All Windsor Mail orders are delivered by Australia Post. Gain trust and grow your business with customer reviews, Prom Dresses, Formal Evening Dresses, Designer Prom Dresses, Homecoming Dresses. If, at any time, the standard of quality is below par, we would like to apologise in advance for any inconvenience caused. You can return for refund or store credit. You can use the DHL parcel tracking service to track the location of your windsor. After this time, it will be sent back to us. Bright and clean. . If you'd rather place your order over the phone or make enquiries, our customer service team is standing by for your call. The exact time taken to deliver your order will depend on, amongst other things, your shipping address and our current volume of orders. We use cookies for analytics, personalization, and ads. Of course, you can return any items free of charge. I've ordered from windsor store a few times and every time I've been impressed with the quality for the price. It is up to you to contact them to arrange delivery or pick up. If your order is returned to sender due to incorrect billing information (or refusal of acceptance) and we are not contacted with an alternate shipping address, your order will be refunded, less delivery costs. It's pretty, shiny, silky, yadayada, but after she wore it for about 4 hrs her skin was stained red. Store Credit is issued immediately, while refunds can take several business days to appear in your account. On top of it the attendant was hauty in her demeanor towards me. You may make a complaint to us regarding any faulty items in accordance to your legal warranty claims, as a matter of course. Tip for consumers:This clothing screams 'SEX', this truly sets you up as being raped or worse! I get it but really she couldn't accommodate the five minutes it would take to have her try the bigger size of the same dress she needed? Save yourself time and the hassle. Please allow up to 7 business days for your order to be dispatched from our warehouse. Items must be returned with all original packaging, and in new re-sellable condition. Orders are subject to merchandise availability. If you choose to purchase one of our windsor. I do not recommend this online store. If you order from one of these addresses your order will be canceled and refunded. Shipping information for hundreds of retailers, all in one place. For orders placed from the Online Checkout on this website, if delays in order processing occur that will push your delivery date outside of the abovementioned timeframe, you will be notified by email with the expected despatch date and approximate delivery date. Windsor does not want any lost or stolen packages and neither do you! Really complimenting to my figure and confidence. We do our absolute best to keep abreast of the changing state laws but it is ultimately up to the purchaser to determine the legality of having beer shipped to him or her in their state. Please take a picture of the damage and send to info@windsorbottleshop.com. If this is the policy where is it written because I just wasted 2 hours and had to leave without the dress. Online orders are shipped as Australia Post's Registered Post e-Parcels, and already include shipping insurance in the event of loss or damage in transit. Bad customer service, all they care about is money. If you have any questions regarding faster delivery or shipping please call or email us: Copyright Retailer Shipping Policies. Take your time trying on your windsor. International customers are solely responsible and liable for any duties, GST or VAT that are specific totheir country. I called them the day afterward and they said you can return it only in the store! Further information regarding legal rights of cancellation can be found under item, When returning an item, please use the returns slip. gold club benefits? Took an extra 2 weeks to get my order (there are 3 Windsor stores in my area, not sure why it took so long) and I want to return most of my order, but have to pay $8 to do so. We do not allow our parcels to be delivered as Authority to leave as we require a signature upon delivery. If you would like to return your item for an exchange, we recommend returning it for Store Credit, so that you can immediately use this reimbursement when it is returned to you. We appreciate your patience during this time. Due to the bulky nature of the majority of our products and rising international delivery costs we are not currently offering delivery outside of the UK. The clothes are garbage quality and the return policy is basically final sale for all dresses formal they say two weeks but if you buy online it's from the actual shop date not even when you receive employees are rude it's a white trash gross store! How come my order was never processed but my card was charged, this was yesterday on a saturday. To find more information about reviews and trust on Sitejabber.com please visit. By using this site and placing orders, you guarantee that you are over the age of 21 and that you have read, understood and agree to these terms. They are not to be worn more then 1x and easily fall apart while wearing. Orders are typically processed within 1-2 days before being shipped. She didn't understand because were still in the same season, only 3 days later, it was not clearance, we paid full price. Thank you so much. If item(s) from your order arrived damaged, you will be able to get a replacement, exchange or full refund for the item pleaserefer to our 5 Year Money Back Guarantee. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. My sister loved it too! There are certain dates that carriers do not pick-up or deliver items see below. If, after we have checked your returned items, you are due a refund, we will immediately credit the amount owed onto the account used when you placed the order, i.e. choosing a selection results in a full page refresh. Please note: Any returned items must still have their original tags attached and they must be in a suitable condition, i.e. If you do choose ATL, please note that the only confirmation of delivery that will be available and accepted to prove receipt will be obtained from the delivery driver. They send you an email DAILY and tell you you will receive your item by that very evening when the item is on the opposite coast. Registered Company #12651067 VAT: GB350559008. Customs, duties and taxes are non-refundable by Windsor Smith if you choose to return your order for any reason. If this happens to you, please try again later. Mon to Fri 8 am to 8 pm and Sat 9 am to 12 pm. Sign up for the latest news, offers and styles. If we are unable to restock your item after payment has been received, we will contact you by telephone to organise an exchange or refund. If the carrier makes these attempts with no luck and the package is sent back to us there will be a 15% re stocking fee and the cost of the original shipment. The first time ill accept the mistake as my own and had to eat it because the item was non returnable. i have heard bad things about your company!! For all orders under $100 a flat rate of $10 delivery will be charged. Second time that i order online and did not get my package. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Sale associate claimed the lights in the 4 dressing rooms weren't on. items, there are three crucial criteria: Speed, convenience and reliability. I don't have that problem here! I mean the outfits I got look hot. Please allow 5-10 business days for refunds to be processed.We do not offer an exchange service. A signature is required upon receiving your parcel. If your parcel is not collected and sent back to us, we will refund the value of the goods only and not the shipping cost. It is your obligation to enter the correct delivery address details at the time of ordering. 100% recommend for tall girls. When your order has been dispatched you will receive another email with your tracking number. Hi, just wondering how long it will take to get a dress shipped to new zealand ? JavaScript seems to be disabled in your browser. If there is no one available to sign for the delivery or if the local postal service does not offer this direct service, then a card will be left in your mailbox advising you of either a post office to collect your parcel from or in the case of a courier delivery, a contact number to call to re-arrange the delivery. If you have questions about what is in stock at our physical shops check out our untappd pages or hop on www.windsorhomebrewsupply.com for contact information. Great Vibes here always. We are also evaluating our business for sustainability and long term growth. To avoid this happening, please enter your full and complete postal address and if you make a mistake please email info@houseofwindsor.shopas soon as possible. A delivery notice will be left in your letter box containing information regarding the parcel storage location and the times it can be collected. Well that day has come & go as well. Then sign up now. Orders placed from a catalogue will be despatched as Australia Post e-parcel(s), with no signature required upon delivery. Always read reviews when ordering online, the community is pretty good about providing details. Likewise, items bought in the windsor. I'm a tall girl and most times pants /dresses are too short for me so I have to size up. Please note: it is the responsibility of the customer to supply their Colombian RUT / Chilean Tax ID to Windsor Smith. Feel free to have your parcel delivered to wherever you will normally be during standard delivery times, at your office, for example. Bad business!!! However, please allowlonger for delivery if placing an order in time for Christmas. If you do not receive this email please check your junk mail or reach out to us directly via customercare@windsorsmith.com.au. We finally went to Windsor in Melbourne square mall where Meagan and savanna were fantastic! Please note: When placing an order, you may enter a delivery address which is different to your billing address, however, both addresses must still be located in the same country. Items shipped internationally may be subject to import duties and taxes applicable to your country or country you are shipping to. logistics centre. However, please allow up to 8 weeks for delivery, especially if placing an order in time for Christmas. If you do not receive any items delivered via ATL delivery, they will not be replaced or refunded unless otherwise required by law. The lack of response only further validates the scam aspect. Never again! Will never go back there again. In the event that you receive a box with a damaged product please let us know right away. UK Delivery is 4.95. Wish the shipping Non California residents are responsible for determining if they can legally have alcohol shipped to them in their state. You are responsible for the cost of returning your item(s) to us, unless you received a faulty, damaged, or incorrect item. the item has been checked and tried on, but not worn. Following credit card approval, orders will be processed within 1-2 business daysMonday-Friday, 6am-5pm PST before being shipped. The time taken to deliver your order will depend on, amongst other things, your shipping address and the stock availability of the items you have ordered. To do so, youll need to have the parcel number, which can be found in the shipment confirmation e-mail sent to you when your parcel left the windsor. Additionally, the bags for clothes and other extras are all part of the item and must be returned together with the item, where applicable. Shipping is free of charge for all orders over 200. Immediately afterwards both times (within minutes), I emailed customer service to have this corrected as I do not need two of an identical item. Our shipping & handling charges to the contiguous 48states are as follows: Windsor currently offers shipping to APO/FPO addresses. Windsor has a consumer rating of 2.35 stars from 170 reviews indicating that most customers are generally dissatisfied with their purchases. New Zealand will incur a$35 AUD shipping fee per item. My daughter bought a dress, tried to return it a few days later, they said nope! Windsor & White is an affordable luxury brand that is truly British; designed, printed and manufactured in Hampshire, England. For your protection, gift cards will be shipped with signature required. I didn't even want to give one star. Clothes were all over the floor and store was messy. I'm just rlly surprised bc I thought Windsor provided better quality than this. Products used:Me - Dresses and 2 outfits. If at any time you have questions or concerns please reach out to us at info@windsorbottleshop.com. Windsor & White Returns2-3 Sopwith ParkRoyce CloseAndoverHampshireSP10 3TS. Generally speaking, all items in an order will be sent in one e-parcel, unless the items cannot all fit in one e-parcel or if one or more items is out of stock. For the best experience on our site, be sure to turn on Javascript in your browser. Please send the faulty item, together with your bank details and a short explanation, to the following address: Our customer service team is available and happy to help with any questions regarding complaints, or any other matter, and will do so to the standard you would expect from windsor. Now, I wouldn't make this mistake AGAIN. I hope this store goes out of business and quickly! William Morris Willow Bough Sage & White Cushion, Arched Non-Slip Coir Rainbow Door Mat - 60 x 40cm, 2022 Windsor & White We have also done our best to keep our prices and shipping as low as possible. I had to call multiple times to check where my order was and was told they would check with the warehouse. We spent a lot of time and money getting the packaging right so your beer will show up to your doorstep safely. Want to be the first to know all the news and benefit from exclusive windsor. Please do not use any special characters such as , , , as carriers have trouble reading those. Orders placed via PayPal to addresses outside of Australia and New Zealand and their territories will be rejected - the order will not be fulfilled and the customer will be refunded for the PayPal transaction. Online or in store, Products used:I ordered a chiffon ruffle dress. At the windsor. Please prevent items from being damaged during transportation by packing them carefully. I was willing to even pay for the shipping but it was not acceptable. Plus. I wasted 40$, wish I had spent 50-60$ and bought something nice and reusable from a better retailer. ** COVID-19 Update- Due to enhanced warehouse safety measures, it may take longer to process orders. All online orders are sent via Australia Postwith tracking and we cannot fast track orders. The items are not unique enough and you can find almost anything on this site somewhere else online. Just a heads up, still got a cute dress tho (without OLIVIAS help), So I bought two pants online and used afterpay as form of payment and in their policy states that it can only be returned online if you use afterpay. NOTE: Transit times for APO/FPO addresses can take considerably longer depending upon the final destination. We aim to deliver your order quickly, however as all items are handmade to order, please allow 4-7 working days for delivery. Bought a dress for 40$ on Saturday from a mall which is 2 hours away from where I live. All Rights Reserved. Tip for consumers:Dont go shopping on a weekend because you will have to wait in a long line to try on clothes. Don't shop here it's not worth the trouble! I was barely in the door when I was welcomed like an old friend. If we are unable to restock your item after payment has been received, we will contact you by telephone to organise an exchange or refund. Anyways, the main reason I'm making this review is bc I gave my friend a dress from here that was too small for me. Most orders should be delivered within 14 days after dispatch (unless delays occur via customs). I will never shop here again. Windsor is not responsible for any lost or stolen gift cards. Get it at a physical store or don't shop with them at all! Try them on together with your favourite pieces, experience the unique windsor. The light to the entrance was. So, I honestly rlly like a lot of the clothes from here, and I own a top from Windsor that is vv cute and nice (I'll include a picture too, only complaint is that there is no hole or way to access the pads in it). For the sake of the environment, simply use the original packaging. I ordered on May 27th & was told my order would make it to me on the 1st. If you do not receive a confirmation email to your inbox or junk folder within 24 hours of placing your order please contact customercare@windsorsmith.com.au. Please note we do not dispatch onSaturday,Sundays & Bank holidays. Horrible experience at the Alderwood Mall, WA, shop. We understand that you would like to receive your order as quickly as possible and that you would like to know when it will arrive. Asia will incur a$45 AUD shipping fee per item. BikerChic87 - Port St Lucie FL. Their shipping is slow. 1-9 business days it may take up to two weeks to receive order so order early enough to get in time for a specific event. When asking a manager and staff at the Newport News, VA location who their target demographic was, not only were they unable to answer the question they required an education! If a parcel containing your order is lost in the mail, we will re-send your parcel at no extra cost to you. They helped her try on 10 dresses until we found the perfect one it was the best customer service we have ever received and the whole experience was fun and not stressful Thankyou guys so much for your patience and you truly made Mailie's day special! ONCE AN ORDER HAS BEEN PLACED, IT CANNOT BE MODIFIED. These clothes are even expensive if they were for free! We have been in your position and we know how special these beers are. Expect nothing more than slut wear, you will 100% regret wearing any of their clothing unless you want to be that 'hoochie'. quality and see whether each individual item meets your needs, no rush - take your time. For orders placed from catalogues, if delays in order processing occur that will push your delivery date outside of the abovementioned time-frames, or in the unlikely event that (some of) your ordered item(s) are not in stock, you will be notified by mail with the expected despatch date and approximate delivery date. We cannot resell any returned items which have a strong smell or any make-up or lipstick marks, in other words, which have obviously been worn. We highly encourage you to use a commercial or business address to receive your box as a signature and ID of 21+ is required for all deliveries. In this event, we will contact you to offer partial refund, or store credit.We cannot be held responsible for goods lost in transit while being returned to us, and you will not receive reimbursement for any items lost before they have arrived at our premises, unless proof of postage can be provided.If any item arrives faulty, damaged, or incorrect, we must be notified within the first 5 days of receipt. boxes through the USPS. NOTE: We do not ship to freight forwarders. APO and FPO addresses must ship via the U.S. Please see below information on our delivery times and rates: We currently offer delivery to the UK, all orders are delivered via Royal Mail to mainland UK destinations. For catalogue orders placed for delivery to a New Zealand address,usually, it takesup to 28 days for your goods to be delivered from when we receive your order. Damage : We hate to even use this word. I would like my online order, pencil skirt, to be shipped her in 2 to days. I will be back! So, when it happened AGAIN I'm starting to think it actually was not my fault, but a glitch in their website or intentional scam. If you do not receive this email please check your junk mail or reach out to us directly via customercare@windsorsmith.com.au, Colombia / Chile will incur a$105 AUD shipping fee per item. Postage will be added to your order automatically when you progress through the checkout. She goes above and beyond to make sure you are satisfied with every visit. Please note that local banks may charge currency conversion fees that may vary between banks and countries. We don't currently ship to Alaska, Hawaii, PO boxes, APO, US territories or international addresses. Go to Macys instead!! We try our absolute best to package with indestructible supplies but sometimes damage can happen. We are providing a service to the customer by providing delivery of the product. This can be printed out from our returns portal by visiting. Get to me I got exactly what I order dress is beautiful and fits perfectly just to the bank, credit card or PayPal account used. https://www.dhl.de/retoure/gw/rpcustomerweb/OrderEntry.action?hash=678ed6e98e45a727dcc46898262878e2535524d3876b6465c2580555fdfa7f6c, https://www.dhl.de/retoure/gw/rpcustomerweb/OrderEntry.action?hash=e7e2719e54d9a70d4447407ab97ffc51bb734cf28ca3061da0acdb9489724a35, https://www.dhl.de/retoure/gw/rpcustomerweb/OrderEntry.action?hash=4e0d0ac338cf92d241609249f26466769da3b50de563d053e1f86f9c347d0f47. Received a call back and said they don't know where my order went. For orders with more than one item, your items will be sent separately. products, you are right to expect that an item will be first-class windsor. Very CHEAP, This store is awesome. We are passionate about beer and we so badly want you to be happy with your order 100%. This insurance covers the free replacement of items/parcels that are lost or damaged in the mail. If no one is around to receive the shipment, the common carrier will often try to re-deliver 2-3 times before leaving the package at the local distribution center. items at all times. What do i do to return or exchange an item, I bought a dress online three days ago from this site and recently read a lot bad reviews. Tip for consumers:Skip this, find clothes somewhere else. The attendant said we had to wait on the line again because it wasn't fair to the people behind us. You will be advised of this by e-mail. Now, I'm stuck with 2 pants that don't even fit me. Do yourself a favor & not order from them. We suggest checking with the local agency in your state before ordering from us. Please note, New Zealand deliveries may take up to 28 days from placing your order. USA will incur a$45 AUD shipping fee per item. It is recommended that you contact your local customs office for further information.