Restaurant and bar staff was top notch. He took good care of us while we were there! Sometimes the loud music in the restaurants and lobby bar was annoying but there was always a place to escape. Cleanliness measures at TRS Yucatan Hotel - Adults Only - All Inclusive include enhanced cleaning, gap periods between guest stays, hand sanitizer for guests, and social distancing. Kind regards, Staff was incredibly accommodating and friendly. We had so much fun, food in restaurants was great. Driving? Additional gratuities at guests' discretion are accepted. They have done an excellent job dealing with Covid restrictions. Activities and facilities/equipmentAll onsite activities and use of facilities and equipment are included. But I caution everyone to keep your doors closed since you are in the jungle. The only criticism I have is that there were free daily recreation activities on the resort and the schedule was difficult to access if you were away from the TV in your room, however, the activities staff gladly shared the schedule and signed you up as well as the butlers. Thank you for your comments about your experience at TRS Yucatan Hotel. We had a private pool garden view suite. Guests under 18 years old are not allowed in the swimming pool or spa tub. Yes, this all-inclusive property has a spa tub. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/cafe. If the food had been better Id give this resort a 5/5, unfortunately since the food was sub-par Id give my stay a 3/5. The workers who take your luggage and arrange the cart ride to your room need more organization as it took us over an hour wait to get to our room. Open daily. Cannot be more then 28 days between check-in and check-out dates. Thank you for choosing TRS Yucatan Hotel as your vacation destination and for taking the time to share your impressions about your experience. Excellent resort. I a couple of the restaurants, (Helios and Capricho), the food items are placed on individual dishes, so there are no serving utensils. I liked and absolutely loved everything at my hotel staff was so friendly and welcoming the intire stay room service came twice a day to make sure room was cleaned and we had everything we needed in our room I will definitely be back to visit, Beautiful resort, lavish tropical landscape everywhere, infinity pool gorgeous view of the ocean, other pools very nice, luxurious suite with private pool- loved it, delicious food all places restaurants, many more. First of all, we apologize on behalf of the entire TRS team, as we like to be known for providing a quality service to our guests and we regret that this was not the case with you. Hospitality SR Advisor, Dear Jason Parker A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in. It is a pity to read that you will not return nor recommend us, but we do sincerely hope that you will give us another chance to offer you a more charming experience. Not enough chairs and umbrellas at the pools. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Special requests are subject to availability at the time of check-in and can't be guaranteed. This email has already been used to sign up with CONNECTED_THIRD_PARTY_NAMES. Yes, every guestroom at TRS Yucatan Hotel - Adults Only - All Inclusive comes with a furnished balcony with some featuring ocean or garden views. This adults-only all-inclusive property offers many amenities for couples such as a private beach and a beach bar with some guestrooms featuring private pools. We deeply regret knowing you are disappointed with our service, certainly the attitude you described is not reflective of our renowned hospitality; therefore, we offer our most sincere apologies for the inconveniences you have experienced, and rest assured that your comments were referred to our Management to review our standards and work on improving our services. importing http://www.orbitz.com/Kantenah-Hotels-TRS-Yucatan-Hotel---Adults-Only---All-Inclusive.h2057731-p2.Hotel-Reviews, There was an error importing /Kantenah-Hotels-TRS-Yucatan-Hotel---Adults-Only---All-Inclusive.h2057731-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/Kantenah-Hotels-TRS-Yucatan-Hotel---Adults-Only---All-Inclusive.h2057731-p2.Hotel-Reviews, 2022 Orbitz, LLC, An Expedia Group Company. Try signing in with CONNECTED_THIRD_PARTY_NAMES or use another email address. Definitely will be coming here again. TRS Yucatan Hotel - Adults Only - All Inclusive, Kantenah, TRS Yucatan Hotel - Adults Only - All Inclusive, Kantenah, current page, Entire property renovated in November 2017, Flat-screen TV with cable service and premium channels, 20 bars/lounges, a beach bar, a poolside bar, and a swim-up bar, Italian, French, and Mediterranean cuisine served, Beachfront massage tables and rooms for couples, Thai, hot stone, and deep tissue massages, Wheelchair accessible (may have limitations), Cenote Cristalino: 5-min drive, 4.5 mi/7.3 km, Ecopark Kantun Chi: 6-min drive, 4.3 mi/6.9 km, Tajma Ha Cenote: 8-min drive, 4 mi/6.5 km, Hekab Be Biblioteca: 9-min drive, 6.3 mi/10.2 km, Riviera Maya Golf Club: 9-min drive, 8.1 mi/13 km, Puerto Aventuras Golf Club: 9-min drive, 5.9 mi/9.5 km, Puerto Aventuras Marina: 10-min drive, 6.3 mi/10.1 km, Akumal Ecological Center: 10-min drive, 6.5 mi/10.5 km, Akumal Beach: 11-min drive, 6.6 mi/10.7 km, Chikinha Cenote: 11-min drive, 5.2 mi/8.4 km, CEDAM Museum: 12-min drive, 6.3 mi/10.2 km, Oasis Beach: 12-min drive, 6.8 mi/10.9 km. Thank you very much for your kind words and for taking the time to share your experience. The staff was great from check-in to checkout. Brenda Basilio : ), Disappointed. Yes, guests can indulge in luxuries such as 3 outdoor pools, a private beach, and beach massage treatments at this all-inclusive property. Kind regards, Not a member? They also charge you an extra environmental fee. We stayed at the TRS Yucatan for 12 nights (Jan 3-15, 2022). TRS Yucatan Hotel - Adults Only - All Inclusive provides free cancellation on select room rates. Overall the resort is in great condition. We deeply regret reading that your expectations were not met and that you left with a poor impression. Facilities fee: USD 35 per person, per day and includes use of: sauna; spa, Royal Suites Yucatan Palladium Resort Kantenah, Royal Suites Yucatan Adults All Inclusive Kantenah, Royal Suites Yucatan Adults All Inclusive, TRS Yucatan Hotel Adults All Inclusive Kantenah, TRS Yucatan Adults All Inclusive Kantenah, The Royal Suites Yucatan Adults Only All Inclusive, TRS Yucatan Hotel Adults Only All Inclusive, TRS Yucatan Hotel - Adults Only - All Inclusive Kantenah. Please enter your travel dates like this: mm/dd/yyyy. Great resort with winderful and helpful staff. Rest assured that your observations will be shared with the Food & Beverage Management to review our standards and work on improving our services. The resort is so big that its hard to walk everywhere and they dont provide enough transportation. Charges for extra guests may apply and vary according to property policy. My only issue was that checking into hotel took a bit long but once settled into the room it was nice and relaxing. Thank you for having chosen to stay at TRS Yucatan Hotel and for sharing your review. Best regards. This list may not be comprehensive. We hope you decide to visit us again very soon. Onsite safety features include a smoke detector and a security system. Kind regards, Adan is a wonderful guy with a great sense of humor. Kantenah Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and concierge services. Front desk staff unhelpful & unhappy. Kind regards, Other amenities at this adults-only property include a gym, a sauna, and free WiFi in public areas. The staff is so welcoming and kind. I had to have my wristband replaced and desk personnel acted like it was a bother. There are no elevators so if you do not want to climb stairs stay on the first floor. TRS Yucatan Hotel - Adults Only - All Inclusive is an all-inclusive resort and rates come with all meals and onsite activities. Hospitality SR Advisor, Dear Mrs. Shannon Kay, Thank you very much for choosing TRS Yucatan Hotel to be part of your Riviera Maya vacation. Please fix the following errors to continue: Find a cheaper hotel within 24 hours of booking and we will refund the difference. Food was good, breakfast bars were great. We got little to no sleep for four night due to the noise. In the details they offer you 1500$ in credit but when you arrive they hand you 1500$ in coupons that you can barely use. Charges for extra guests may apply and vary depending on the property's policy. A private beach, a sauna, and a fitness center are other recreation options. Drug dealers allowed to roam the beaches of the property and come right up to you - literally every 5 minutes. Thank you for the five-star review! Contact the property at the phone number listed on your booking confirmation. Other logos or product and company names mentioned herein may be the property of their respective owners. This has been one of the most enjoyable experiences I have ever had. We loved getting to know them throughout the week! Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60C/140F. My only bad experiences were the buffet food and I came back one night to insects on my bed. I think in the future, I would opt for one of the suites with the tub on the lanai with the high walls and privacy drapes that some of the units had. The staff fixed it immediately and it never happened again. We stayed on the third floor in building 65 which was a great ocean view location. Tell us! Kenia Rodriguez Beautiful property with endless activities, only downside is that the food lacked in variety and flavor. This property advises that enhanced cleaning and guest safety measures are currently in place. TRS Yucatan Hotel - Adults Only - All Inclusive places you 6.6 mi (10.7 km) from Akumal Beach. You'll also find Cenote Azul and Tajma Ha Cenote within a short drive. Overall very good experience. Our travel companions were long gone before we had to ask to be checked in after a wait. Kenia Rodriguez Registered guests are the only ones allowed in guestrooms. Start your day off right with a free buffet breakfast, served each morning from 7:00 AM to 11:00 AM. El Gaucho - Steakhouse and bar specializing in Argentinean cuisine. Open daily. Helios - Restaurant and bar specializing in Mediterranean cuisine. Information missing or incorrect? If I pay to have adults only thats what I should have. Room service was cold. Onsite food and beverages are included in the room price (some restrictions may apply). The closest major airport to TRS Yucatan Hotel - Adults Only - All Inclusive is Cozumel Intl. If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. Yasir was especially personable. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global). QROO. Guests enjoy the property's location in Kantenah based on their ratings, and it's close to Akumal Beach, Half Moon Bay, and Xpu-ha Beach. As a member, you receive price matching up until midnight before check-in. The resort is supposed to be adults only but yet I still saw children. Open daily. Food and drinks were also great and everywhere we went was cleaned and felt safe. We were told to use their app to make dining reservations- so we did, and when we showed up to the restaurant they had nothing in the system. Rooms were large and comfortable but a bit odd with mirrors everywhere, inadequate lighting. Thank you very much for choosing TRS Yucatan Hotel to spend a few days of rest in the Riviera Maya. In the other hand, we will send your positive comments to our team, especially to Adan, who will be very happy to hear it. the butlers in our building, Erasmo, Paola, and Belen tended to our every need and exceeding our expectation. Never any clean towels at the pools. For the price it wasnt worth it . Contact the property using the phone number on your booking confirmation. Providing our guests with a great experience is very important to us. The property was easy to get around, beautiful, and very clean. This property offers free parking. There is a 24hr period where a room remains empty between guest checkout/check-in. The food was very good. There are ample dining options with 14 onsite restaurants, including El Gaucho, which specializes in Argentinean cuisine. It will be a pleasure to welcome you back to your home away from home. Orbitz, Orbitz.com, and the Orbitz logo are either registered trademarks or trademarks of Orbitz, LLC in the U.S. and/or other countries. The only recommendation for them is that they need to clean on a daily basis all pools. I am very pleased to hear that your stay was wonderful! All staff except check-in was 10 . No, TRS Yucatan Hotel - Adults Only - All Inclusive doesn't have a casino. We truly value your feedback, and we'll address it with the appropriate members of our team, so we may improve for the future. Send me emails with travel deals, special offers, and other information. This property accepts credit cards and cash. The TRS-Yukatan Hotel provides an amazing experience. Yes, TRS Yucatan Hotel - Adults Only - All Inclusive has 14 restaurants, and serves free buffet breakfast each morning. A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in. The safety of all our guests and staff are our top priority, thank you for noticing all the public protocols which are in place. Food is 3/5 not the best not many options. Furnished balconies, iPod docks, and minibars are other standard amenities. 55-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Kind regards, The property has 3 outdoor swimming pools and a spa tub. Gratuities and taxesGratuities and taxes are included. Beds 1 King Bed or 2 Double Beds and 1 Twin Sofa Bed, Layout Separate bedroom and private bathroom, Dear Guest, Best regards. Kenia Rodriguez Hospitality Advisor. At the buffest, guests must wear masks while at the food stations, and there are gloves to put on while handling the serving utensils. The front desk is open 24 hours a day, and checking in and out are easy with express services. By creating an account, I agree to the Expedia, By signing into my Orbitz Rewards account, I agree to the Expedia, TRS Yucatan Hotel - Adults Only - All Inclusive, url Kenia Rodriguez Some guests got bubbly and others did not, inconsistent. We really liked the French and Italian restaurants as well as Capricho & Helios, no place to get lunch or snack after 3 PM unless one wanted to go to one of the neighboring resorts that was not nearly as desirable. There are maps around the resort to guide you where you need to go. Zentropia is the property's spa and services include hot stone massages, Thai massages, body wraps, and aromatherapy. Please check you have entered your email address correctly. The Zentropia Spa is expensive (as hotel spa's usually are), BUT it was a great way to spend 3 hours (80 minute massage, plus time in the hydrotherapy circuit). The staff is very helpful and friendly. La Boheme - Restaurant and bar specializing in French cuisine. Please check you have entered your email address correctly before continuing. Service in the restaurants were lacking Remaining staff could not have been more friendly/accommodating. Activities include scuba lessons, windsurfing, and kayaking. Special requests can't be guaranteed and may incur additional charges. We were amazed at how well our service was from the minute we stepped foot in the lobby to leaving on our last day. We do hope to have the opportunity to host you in the future and improve your impression. Dear Mrs. Stephanie, CST #2063530-50, To finish creating your account, please click the link we just sent to. The preferred airport is Cancun Intl. We had a butler in our building (Adan) that took care of making reservations at the ala-carte restaurants, Chic Cabaret, and the Zentropia Spa. We value your positive feedback and are delighted to read you enjoyed your stay at TRS Yucatan Hotel. Water activities. Ctra Chetumal-Puerto Juarez Km, 256-100 No, pets aren't allowed at TRS Yucatan Hotel - Adults Only - All Inclusive though service animals are welcome. Join now. Reservations need to be made in advance for massage services and spa treatments. Beds are dressed in pillow menus and bathrooms offer hair dryers and free toiletries. Your dates seem to be a bit off. For more details, look at the cancellation policy on Orbitz. The maid serviced the room in the morning and in the evening to turn down the bed. Front desk staff will greet guests on arrival. Drinks are weak. Hospitality SR Advisor, Dear Mr. Steven, We hope you'll give us another opportunity to provide you with the quality experience we pride ourselves in providing. The used cups, plates and towels were all over the property. Airport (CZM), which is 29.4 mi away (265 minutes by car). This resort is a bit far from CUN but worth it. If you plan to exchange vows during your trip, consider the wedding services available at TRS Yucatan Hotel - Adults Only - All Inclusive. We are delighted to read that your stay at the resort exceeded your expectations and that with the help of our staff you were able to resolve all your concerns, and that the service you received was of quality. Regina Nez. Yes, self parking is offered for free at the all-inclusive property. We need both a check-in and a check-out date to check availability. Our room had the private plunge pool that was great and private, staff super nice. Dear Nadia. Kind regards, Special requests are subject to availability at the time of check-in. Kenia Rodriguez They mustve left the door open because there were too many to count. The property is beautiful and amazing. All rights reserved. No, this property doesn't have an indoor pool; however, there are 3 outdoor pools and a spa tub. The staff wears masks ALL the time. Thank you. Fees and deposits might not include tax and are subject to change. Brenda Basilio TRS Yucatan Hotel - Adults Only - All Inclusive features a private beach, a full-service spa, and 3 outdoor pools. Also, the resort was BEAUTIFUL! Free buffet breakfast is served daily from 7:00 AM to 11:00 AM. Certain requests may come with additional charges. Sadly I wont be returning to this resort. All the ala-carte restaurants menus list if an item contains gluten, is vegetarian, or has raw meat/seafood in it. These fees and deposits will be charged at check-in, check-out, or the time of service. There is no beach in front of this resort but there is a beautiful beach within easy walking distance at a neighboring resort which TRS guests have access. 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