Since the item had been delivered we have followed up via email to confirm if the assembly was now completed but have not successfully received feedback or confirmation from our customer. Stocking and restocking has never been simpler. I was not injured. BBB is here to help. I am more than 100 pounds less than the recommended weight limit for this bike and I ride it only 2 - 3 time per week. Why and how to choose wholesale treadmills? Our factory is in Quanzhou, Fujian,Chinanot far from Xiamen International Airport You are welcome to visit at any time, Yes, we can provide samples for your inspection, the sample fee will be refunded after bulk ordering, We provide one-year quality assurance and 2% FOC spare parts for after-sales service, The factory of YESOUL smart spinning bike is located in Quanzhou, China. These people were very helpful unlike the first person I was in contact with, which refused to assist. I want a replacement with no charge to me for shipping or a full refund. This round was led by Xiaomi Group, followed by Shunwei Capital and Zero2IPO Venture Capital, and TEM Capital and Phoenixtree Capital as a financial advisor of this round. As a matter of policy, BBB does not endorse any product, service or business. Price and other details may vary based on product size and color. Use the adjustable wrench to fasten the hex nut by rotating counter-clockwise. YESOUL, A specialized manufacturer and supplier of indoor cycling bike in china , With many years of OEM product production experience, a strong technical research and development team, with a variety of uniquely designed indoor bike styles. Use the spanner to fasten the replacement pedal by rotating the pedal bolt counterclockwise. I have been told they're going to refund my transaction with them, yet they claim to be unable to do so, due to a problem on the Banks end, to which the Bank has stated there are no barriers to "Sunny Health and Fitness" processing a refund. I do not want a replacement as I have no reason to believe the same thing won't happen again. Thank you. (The consumer indicated he/she ACCEPTED the response from the business.) To achieve the desired training effect, Yesoul currently has a Chinese and English version of the app, with operation interfaces in English, German, Spanish, Russian, etc. I need the manufacturer to have some integrity and return to me the amount I paid for their non functioning equipment. I ordered a mini-exercise bike, SF-*******, from Sunny Health and Fitness online, for $161.99 in February 2022. We have reviewed the second request and per our warranty, we cannot offer a refund for the model that was not purchased directly through our website. (The consumer indicated he/she DID NOT accept the response from the business.) I found the same model available new on Amazon's website for $159 with free shipping, so Sunny has essentially offered me $9 when Sunny used steel that is not fit for the particular purpose for which it was intended and breaks. This seemed a little unusual considering the item was purchased Brand New unassembled, so I reached out to Curacao. If not I will pursue this matter in court. sunny health and fitness spin bike replacement parts. The bike is faulty and I believe they are aware and don't care. We advise contacting the original vendor regarding the refund request as soon as possible. Its also built to last, even with hundreds of uses each day. I reached back out and they refuse to answer me. The housing cut my finger because it's not correctly aligned. BBB Business Profiles may not be reproduced for sales or promotional purposes. Bike Seat - Comfortable Bicycle Saddle for Exercise and Road Bicycle - Oversized Comfort Seat for Peloton Stationary - Extra Wide Replacement Padded Bike Saddle Cushion for Women and Men, TONBUX Most Comfortable Bicycle Seat, Bike Seat Replacement with Dual Shock Absorbing Ball Wide Bike Seat Memory Foam Bicycle Seat with Mounting Wrench, Eco-daily Cycling Shorts Women's 3D Padded Bicycle Bike Biking Underwear Shorts, YBEKI Bike Pedals with Toe Clip and Straps, for Exercise Bike, Spin Bike and Outdoor Bicycles, 9/16-Inch Spindle Resin/Alloy Bicycle Pedals, Half Year Warranty, Bikeroo Memory Foam Bike Seat - Comfort Bicycle Saddle for Men and Women - Compatible w/ Peloton, Stationary, Mountain, Road, & Exercise Bike Seat Cushion, BESPORTBLE 2pcs Spinning Bike Brake Pad Exercise Bike Brake Group Cycle Brake Replacement, SPD Pedals 9/16'' Hybrid Spin Bike Pedals Compatible with Shimano SPD Pedals, Toe Cages for Peloton Bike Suitable for Spin/Indoor Cycling/Peloton/Exercise Bike Pedals, CATEYE - Velo 7 Wired Bike Computer CC-VL520, SPD Pedals 9/16'' SPD Pedals for Spin Bike/Spin Bike Pedals with Clips/Compatible Peloton Pedals - Shimano SPD Pedals - Toe Cages for Peloton Bike - Peloton Toe cage - Exercise Bike Pedals, Peloton Bike Desktop tray - Premium aluminum stand for tablets, laptops, books, phones, etc. We have reviewed the details at length and have contacted the customer to offer an alternative solution. With the investment of Xiaomi Group, Yesoul has officially become an ecological chain enterprise under Xiaomi. Poor quality materials, and a part that should never break did. When the hex nut is loose, remove it by hand. (The consumer indicated he/she DID NOT accept the response from the business.) (The consumer indicated he/she DID NOT accept the response from the business.) This is an incredibly poor product and the customer service is abhorrent. Use the spanner to rotate the interior pedal bolt clockwise. Yesoul has recently completed a series A financing of over 100 million yuan. I have a right to be made solvent or whole again after several failed attempts of troubleshooting and fixing item. We can quickly upgrade and iterate the app version. your Facebook account, or anywhere that someone would find this page valuable. They provide separate diagrams of the frame, drive and flywheel assemblies. I won't be recommending them nor ever purchasing from them again but appreciate the response from them. I haven't been able to find them online. At that time ****** repeated his request for a film. We advise the customer to contact the vendor directly to confirm when they should expect the refund to be reflected on their account. Meanwhile, we have a broken spinbike that we paid over $400 for that we do not have the ability to fix, and cannot get help from the company that sold it to us. Use your manual or download a parts assembly diagram from the manufacturers website to get started. The flywheels of two different rowing machines were so broken that they literally disintegrated in powder and chips after less than a year. As one of the few factories in China that only focuses on the production of spinning bikes,the annual output of YESOUL is 500,000 units, and the annual output will exceed 1 million units in the future. Start your search for exercise parts at Sears Parts Direct. The pedal is arguably the most critical part on a stationary bike; a bike isn't much good without functioning pedals! Please help! All of them are the top level of China's spinning bike factory. My thought - "Are you kidding me? I was able to look at it and see that it's defective. BBB Business Profiles are subject to change at any time. It was easy enough to assemble, rode the bike everyday for one hour and it worked great. Use the cloth to clean any residue from the pedal arm. Your recently viewed items and featured recommendations, Select the department you want to search in. That may be fine for those Hollywood types, but I'm not a movie studio, who can afford that?" We do not offer any in-home tech services, however, we can accommodate further by offering to have the unit to be dropped off at our address below to have our tech team diagnose and replace the part/s needed on your model, this would be free of charge in efforts to resolve this as soon as possible. Lastly, we may further assist with the other model mentioned as soon as we have on file the requested information. Use an adjustable wrench to rotate the hex nut on the backside of the pedal arm clockwise until loose. I don't want replacement parts. The response was to offer to send me a replacement part for one rowing machine if I paid for the part and shipping. Some parts you may be shopping for are optional after-market equipment. We have reviewed the details of this claim and will contact the customer to address the next steps. You can go directly to the manufacturers website or go to a site that specializes in exercise bike parts, like Sears Parts Direct. What factors considered to buy a home treadmill? I work at four different corporate fitness centers and will be sure to make it clear what I think of this company. Wrap a cloth around the pedal hold it tight, preventing any movement. If the pedal arm threads seem stripped please followHow to Fix a Cross Thread or Stripped Hole in Aluminum. I want the refunds which I would use towards purchasing a better designed and constucted rowing machine. we have emailed the customer further updates and will be sending 4 free parts free of charge shortly. We have reviewed the details in the claim and have processed the requested part on 03/18/22 and had the part delivered on 03/24/22. More typical repairs include replacing brake pads which run $10 to $20 depending on your bike brand. Due to my busy work schedule I wasn't able to get around to building the item for a couple weeks after bringing the item home. I have received correspondence from ****** of "Sunny Health and Fitness". I do not have the means to take a bulk large piece of equipment 60 miles from my home to be diagnosed. It shipped to me from Target so why can't I ship it back to them? The Bank had ended any involvement on their part on May 27, 2022. I contacted the consumer division of Sunny and they asked me to take photos which I did and sent to them. DIY Exercise Bike Repair and Preventive Maintenance. After pointing out that the same model is available new for purchase, management offered to provide a new frame for free provided I pay $150 for shipping. Sunny Health and Fitness **************************************************. Comfortable Bike Saddle Mountain Bicycle Seat. I contacted ***** to get the extra parts and they have told me that they do not have them but that I could search online to find them. * would expect an item to last for the amount of money * paid. 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Our monthly production capacity can reach 60,000+. At this point I feel scammed out of $500. On or about October 16, 2020, I purchased through Amazon a Sunny Health & Fitness SF-RW5515 Magnetic Rowing Machine. In that condition the bike is completely useless to me. No, I do not accept it. We have a large hardware design team, electronic information technology R&D team, and software development team.Because of focus, so Yesoul is professional. Once part is received and confirmed correct, I will close this complaint out as fulfilled. I ordered a Sunny rowing machine from Wal-Mart online, which I received on 2/25/22. They are con artists selling defective products and then gaslighting you. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Both sites will provide diagrams with each part separated and identified. It is unfair and dishonest to sell items to consumers you know may or may not function correctly. At that point ****** contacted me by email requesting proof of the defect by a video production of the performance of the device. Claim was transferred up to management who said I bought a discontinued item even though Sunny SF-B1423 is currently advertised for sale on websites for Sunny, ****** and ********. Please see the attempted refund details below for reference: Best Regards, Sunny Health & Fitness ********************************************************************* Thank you BBB for your help in this matter please advise if you feel there is anything else on my part that should be done. Well guide you through the process. On March 7th I resent my inquiry, it wasn't until I received a review request that day in which I repeated my concerns about the product that the Company responded to my inquiry. Bike Tools & Accessories. 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Since parts do wear out you may need to repair your bike yourself sooner or later. Stay up-to-date with our latest products, and get pre-made marketing materials, including the product images, videos, and even catalogues. I responded to ****** that I had re-packaged the bike and would appreciate his acceptance of my return request stating that he would have no trouble realizing the defect of the product much better with it in hand than me trying to figure out a way to fill his production request, a request I now realize it designed to delay of even discourage a customer from ever making a product defect claim in the first place. Terms I purchased a recumbent bike from Sunny through Competitors Outlet . YESOUL has an app R&D team and coaching team with more than 100 people. After reaching out to Sunny Health and Fitness a 2nd time they sent me repair instructions and told me that the motor was probably bad and that I needed to take the item completely apart to determine if it was indeed a bad motor. You can also add calorie and mileage counters, heart rate monitors, seat gel covers, bookracks, new handlebars, equipment mats, chain lubricant, repair tools, and much more. In addition, better quality pedals can fit on most types of spin bikes. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. 2022, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Tried several times to get a resolution to receive a part needed on an elliptical * purchased barely a year ago. Then, around the holidays, it broke down. A treadmill manufacturer contributes to your fitness career, 24 Hour Spin Bike Repair Experts | Now Serving Your Area, sunny health & fitness sf-b1110 spin bike, 7 Common Proform Bike Issues And How To Fix It, Get Your Proform Spin Bike for Sale Today - Be In Shape, After-sales Service, Please Send An Email To. with attractive design and good quality and get good feedback.Its a reputation we are proud of. Over a year later, the bolt where the pedals attach to the bike snapped, causing no serious injury, but making it impossible to use the bike. 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I want a refund of the machines and will accept nothing less. We cannot process this refund this investigation has concluded for both parties. Cannot get through on the phone to anyone higher up in management. I just got out of surgery and will not be able to repair it. Download the Zwift app on your phone, connect YESOUL bike to your phone via Bluetooth, and enjoy games that make your exercises more interesting and motivating. We've emailed and called and have gotten no response. I called the company and they informed me that they do not have in person tech support and they tried to guide me on how to fix it on my own w a bunch of videos off of youtube, not caring one bit that it was still under warranty (says 3 years on amazon site) and that not everyone has the tools needed to take apart this bike to troubleshoot and fix it. Would you prefer to share this page with others by linking to it? May 2022 while I was riding the bike the right pedal arm fell off. Through YESOUL Sports App, you can enjoy beautiful scenery of China, Japan, New Zealand and Canada at home. We live broadcast 3-5 lessons on the app every day, and has a large number of cycling lessons that can be accessed at any time, at the same time, we also have real-life cycling courses around the world, allowing users to ride at home immersive. It's new! I am ending my relationship with them and requesting return of the $551 I paid for their broken equipment. As it stands it is pretty much like putting the cart before the horse. We purchased two replacement items from them, neither of which were the correct items and after the second failing, Sunny Health and Fitness stopped responding to us. Provided pictures and receipt. These bikes are not cheap and to assume everyone can just fix it on their own is a horrible business practice. We will generously provide the part free of charge along with instructions for guidance. (The consumer indicated he/she DID NOT accept the response from the business.) Functional & Durable. It is evident that the flywheels break very easily. If you are in the market for a new exercise bike saddle, they can range from $20 to $60 on average. After much back-and-forth ****** claims a refund cannot be submitted until any claims/investigations are concluded or closed regarding my transaction with "Sunny Health and Fitness". Discover more about the small businesses partnering with Amazon and Amazons commitment to empowering them. Based on the information provided we have determined we will process a full refund for this model and will not request the unit back at this time. I started a new ticket, got automated response and no contact. As long as you dont need to buy an entirely new console, the most expensive part you may ever need to buy is a $40 crank arm set or a $30 drive belt. Upon completion of assembly, I proceeded to plug the item into the wall outlet but was met with an error message (E1) on the computer head unit. So disappointed and upset with this company. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Customer Reviews are not used in the calculation of BBB Rating, of those, 36 complaints were closed in last 12 months. We have reviewed the details of the claim and have requested additional information to determine the next steps. Please note we have attempted the refund process and were not successful due to the chargeback that has been submitted by your financial institution. They will accommodate toe clips and straps, as well all SPD-type shoes and cleats. I received it on Wednesday July 6, 2022. Since I've bought the bike I have had nothing but problems. the annual output of YESOUL is 500,000 units.From research and development, design, production,quality control, etc. Wholesale treadmills for you to choose from! They told me that I only had a 15 day period to return the item, however, I could approach the manufacturer for any warranty issues or full refund. (The consumer indicated he/she ACCEPTED the response from the business.) Awaiting the part to be delivered to me. I have spent hundreds of dollars to hire handymen to come fix the bike and to no avail even after sunny health sent me replacement parts which they charged me for even though the bike broke not even 9/10 months after purchasing it. I have as a base of comparison a mini-exercise bike, ********, that I purchased from them a few years ago that until recently performed well with appropriate increase in tension between settings 1 -8. (The consumer indicated he/she DID NOT accept the response from the business.) When I opened it up, the flywheel was chipped and a bit had disintegrated into powder. I cannot and should not have to repair the brand new machine. The company emailed me w some options and they ended up sending me a replacement bike but not all of the parts, just the base which is weird but ok. The details reflecting this have been provided to the customer as well. YESOUL factory will continue to work hard towards the world's most professional spinning bike manufacturer. While some can cost as much as $100, many good designs sell for about $30. After viewing product detail pages, look here to find an easy way to navigate back to pages you are interested in. Customer support asked me several times for the part number, which * didn't know, and with them working at the company, they should know their products. I have had to replace the pedals three times and the clips half a dozen times. The product is supposed to be under warranty by the company, and they haven't bother to confirm or deny the claim against it. At the same time, we also have a unique lesson teaching system, which enables our users to conduct scientific cycling training in a pleasant atmosphere. Be mindful not to touch any sharp edges of the broken pedal, as the debris can cause injury. All of them are the top level of China's spinning bike factory. When I spoke with customer service they were nasty and condescending. BBB Business Profiles generally cover a three-year reporting period. If your SF-B1423 Sunny Health & Fitness Bike is not functional due to a broken or faulty pedal, use this guide to perform a pedal replacement.