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The company is an authorized repair center accredited by all the major airlines to repair luggage damaged during airline travel (see the Montreal Convention about the responsability of the air carriers and the damaged luggage). To locate the closest authorized repair center, please contact Online Customer Support. No big deal for those looking for functionality over form. If such a defect occurs, we will, at our discretion, repair or replace your product upon presentation of our original Swissgear.ca sales receipt, which serves as proof of purchase to validate your warranty. When used under normal conditions for which they are designed, these products are warranted to be free from defects in materials and workmanship for ten years from the original date of purchase. SWISSGEAR is a registered trademark and used under license by Holiday Group, Montral, Quebec H1R 1X4. As a manufacturer, we have a special and unique expertise in the reconstruction and repair of hardside Please note that we do not sell parts. If you have locked yourself out of your case we can pick it for you and reset the combo to whatever you want without damaging the lock. to your style statement! Called Dynamic Ace as part of our price benchmarking ..didn't expect to use them as they were in the West and didn't think they'd come to pick up the bag. UNIQUE. As an added service, all authorized repair centers will repair products sold by Swissgear.ca that fall outside of our limited warranty at a very nominal cost. These are natural occurrences in leather and are not considered defects. The uniqueness of Gute Reise is, it has answers to all your travel needs - Be it business, adventure or holiday. Holding a piece of history in one's hands is a dream come true at Victorinox. All returns must be sent to Swissgear.ca postage or freight prepaid. With the exception of Hartman, and Brics items, you do not need any documentation. Copyright 2022 SWISSGEAR.ca. Only the workmanship and materials of the hands, dial, and watch movement existing at the time of purchase will be covered under the three-year limited warranty, which will be repaired or replaced at the discretion of SWISSGEAR. Individually numbered and engraved with the year 1897, this unique knife makes a superb collector's item or an extraordinary gift. Just bring in the case and we will find all of the information we need on the inside of your case. Please note that leather products may contain folds, markings, grain inconsistencies and variances in shade. Think about it! Should you need to return your product, please contact Online Customer Support. Distinctive features of the Replica 1897 include the style of the small pointy blade, the original shape of the corkscrew, an awl perfectly integrated into the body of the pocket knife and a can opener with a unique technique. The one destination for all your travel needs. Shop for the adventures We got quotes from 2 or 3 repair services all were above 100 SGD and above to replace 4 wheels, and one even said the replacement wheels would be second hand. If the customer would like priority return shipping, they must pay the difference. We did a web search of the various repair services in the Eastern side of Singapore. At JP Grimard centers, the repair is like art: often imitated but never equaled. If the customer would like priority return shipping, they must pay the difference. Modern can fix or replace trolley and carry handles, fix zippers or replace an entire zipper, change wheels, and locks. Upon replacement of a watch, your warranty will then expire three years after the date of receipt of the replacement watch. We also repair golf bags ,ski covers, hockey bags,trunks, music cases, equipmentprotective casesand any other baggage. Subscribe to know about exciting deals, exclusive offers, and updates on new products. Have you ever thought about recycling your old luggage. The iconic embossing of "Elsener Schwyz" on the large blade and the proof of the patent "Gesetzlich Geschtzt" (protected by law) on the screwdriver take us right back in time. For the full article, access the link to Zaobaohere. How do you know if your item is under warranty? Both places offerfree parking. Stitching of all kinds is no problem. This was a Sunday and most of the luggage repair shops had closed. Remember that you must have your original Swissgear.ca sales receipt available in order to obtain a Return Authorization for your repair or replacement. This warranty is also void if the watch has been damaged by accident, negligence, unauthorized service, or other factors not caused by defects in materials or workmanship. Brics and Hartmann you must have a sales receipt showing the item is less than 5 years old. If that happens the case will be sent back to you upon completion free of charge. Subject to the terms of the warranty, your watch is guaranteed for a period of three years from the date of purchase. Please come to the store for any estimate. All Rights Reserved. We've used the bag about 10 times, and it was only about 3 years old -- so it was really disappointing to see the rubber cracking off the wheels from a somewhat reputable brand (no Rimowa/Tumi -- but Delsey's no slouch either). If such a defect occurs, we will, at our discretion, repair or replace your product upon presentation of our original Swissgear.ca sales receipt, which serves as proof of purchase to validate your warranty. We are so confident of our quality luggage repair workmanship that we are pleased to offer a 3 month warranty on the replaced part. We have been recognized as the finest leather refinishers in NYC. You spend many years doing many repairs, satisfying customers, doing the highest quality of work until the manufacturer realizes they trust you with their brand. You will receive a quote on the cost of the repair, and estimated repair time. For all warranty repairs, the customer is only responsible for the shipping cost to the repair center while Swissgear.ca will cover the cost to return the repaired product to the customer using Purolator Ground freight. COLLECTIBLE: The Replica 1897 looks exactly like the original on the outside, but it represents the latest in technology on the inside. luggage (aesthetic reconstruction fibreglasson ABS & Polycarbonate luggage). It means if you want your suitcase repaired under the manufacturer's warranty we are the only repair center you are allowed to bring it to. How do I know if my piece is under warranty? Everything we need to know is in the case. If we deem that the case is non-repairable, we will replace it with the same or an equivalent valued model, free of charge. If a common carrier damages your product, contact them immediately to file a claim. Victorinox, Swiss Gear, Go Travel, Wenger, Maglite, Optimus, Katadyn, Laken and Muela to name a few. There are many different factors, age of the case, type of damage and every manufacturer is different. We can also replace your single spinner wheels with roller blade type wheels, which are highly durable. Most luggage repairs can be done while you wait! To report a warranty defect or to get a product repaired that is outside its warranty, please contact Online Customer Support for a warranty defect RA # and shipping instructions to the nearest authorized repair center. Gute Reise, means wish you a happy journey in German. For more information on what is covered under this 10-year extended limited warranty, see eligibility rules in the 2-year and 3-year limited warranty repair or replacement clause. We service handbags, garments, shoes, jackets, any leather item. When used under normal conditions for which they are designed, these products are warranted to be free from defects in materials and workmanship for two years from the original date of purchase. This warranty does not cover the life of the battery, damage resulting from improper handling, impact, and normal wear and tear. Be it for business, pleasure or adventure, we got you covered. Should you need to return your product, please contact Online Customer Support. Sorry, but something went wrong. We repair all luggage brands, such as Samsonite, American Tourister, Delsey, Ricardo, Swiss Gear, Lojel, Victorinox and more. If we determine that an identical replacement is not available, we will provide you with a product of comparable value. Many retailers today do not handle after sales guarantees and refer their clients to the manufacturer of theitem which usually means the client is left to find for themselves if there is a problem with a product. (close toBeaubien Metro station - Petite - Patrie) well situated for easy accessby carand by metro. If such defects occur, please provide the original Swissgear.ca sales receipt to serve as proof of purchase to validate your warranty. We were surprised to see our Delsey luggage wheels start crumbling. I was also a little hesitant as we were going to be traveling in 2 weeks -- but they put a rush on it and returned the bag in 5 days. of lost lock combinationsand many more ata reasonnable cost. All returns must be sent to Swissgear.ca postage or freight prepaid. The Replica 1897 is available in a limited quantity of 9'999 pieces only. This saves the hassle from having to take a cab ride to bring my bag to a repair shop and then have to make a trip again to collect it back. Upon confirmation, you can choose the luggage collection time at your convenience, Our delivery service will come pick up the luggage bag from you, Once the luggage repair is done, you can select the date of delivery, Our delivery service will then be at your doorstep, with your luggage bag ready for your next trip. of life that cannot wait! No extra charge for using those, and also explained that as the ball-bearings were made of steel, it would be better at bearing load. I have recommended them to my friends! While packing for my long business trip for the next day, I noticed my Wenger luggage wheels had worn off. No appointment is necessary for Leather and Luggage repairs. Click on the "Let's Talk" Button in the lower right corner of our site during business hours. Up from the standard 2-year and 3-year limited warranties, all purchases from SWISSGEAR.ca will automatically be eligible for our 10-year extended limited warranty, including backpacks, watches, belts, wallets and travel accessories. To celebrate the 125th anniversary of the Swiss Army Knife, the brand launches a true replica knife based on the first original Officer's and Sports Knife. Need a fix for your luggage wheel or handle? When shopping for a product, always verify that the terms of the guarantee are clearly indicated, and if they are not, you may experience an issue with the retailer's after sales guarantee policy. This warranty does not cover accidental damages, unreasonable or improper use, normal wear and tear, improper handling or damages caused by a common carrier, loss of use or consequential damages, nor does it cover repairs attempted by unauthorized persons. Swissgear.ca is proud to stand by the quality craftsmanship of its Luggage and Travel Bags. DA is here for you, Convenience - in the comforts of your home, As featured in our local newspaper zaobao, Friendly luggage repair service here to assist you, Get started with DA quality luggage repair, Whatsapp or Telegram us a picture of your luggage wheel or handle needing repair at. Feel free to contact us:514-277-41711-800-567-9303 (Toll Free Number), 2022 JP Grimard all rights reserved | Octantis Agence Numrique, 2022 JP Grimard all rights reserved Octantis Agence Numrique, Bric's Duffles, Totes, Briefcases & Travel Bags, Briggs & Riley Checked Hardside Baggage, Briggs & Riley Checked Softside Baggage, PIXIE MOOD - CRUELTY-FREE / VEGAN LEATHER, STORM CASES PROTECTIVE CASES & FOAMS | CANADA, TRAVELON ANTI-THEFT BAGS, PURSES & BACKPACKS | Canada, TRAVELPRO - LIGHTWEIGHT LUGGAGE AND BAGGAGE, TUMI - LUGGAGE AND TRAVEL BAGS | MONTREAL CANADA, ZERO-HALLIBURTON - POLYCARBONATE LUGGAGE& BRIEFCASES, Zero Halliburton Checked Hardside Baggage, Pelican / Pelican air Travel Case Luggage, Pelican / Pelican Air Travel Case Luggage, Faraday Bags - EMF and RFID Signal blocking. To report a warranty defect, please contact Online Customer Support. Since 1937, J.P. Grimardis an authorized repair center who honours the warranty on most major brand name luggage sold in North America against manufacturing defects: Samsonite, Delsey, Samboro, Heys, Tumi, Travelpro, Atlantic, Briggs&Riley, Pelican, Storm, Air Canada, Antler, Westjet, Bugatti, Hedgren, Kanu, Mancini, Eye-D Intelligent Luggage, Ricardo de Beverley, McKlein, Zero Halliburton, Skyway, Swiss Army, Victorinox, Swiss Gear,High Sierra, American Tourister, Timberland, London fog, Bric's and more Two convenient locations to better serve you: Montreal Combining style, durability, intelligent design and much more. We are authorized by, Andiamo, Boyt, Brics, Briggs & Riley, Delsey, Genius Pack, Hartmann, Lipault, Pathfinder, Samsonite, Travelpro, Tumi, and Victorinox(Swiss Army). Lifetime (Subject to Terms and Conditions), Victorinox Spectra 3.0 Hardside Expandable Large Case Travel Trolley Suitcase Black, Victorinox Pioneer X 93mm Alox Limited Edition 2022, Thunder Gray, Swiss Made, Victorinox Classic SD Alox 58mm Limited Edition 2022, Thunder Gray, Swiss Made, Victorinox Spectra 3.0 Hardside Expandable Frequent Flyer Carry-On Travel Trolley Suitcase Red, Victorinox Touring 2.0, Travel 2in1 Duffel, Stone Grey, Victorinox Lexicon 2.0 Sport Locker Travel Duffle 37 Litres Black, Victorinox Touring 2.0, Traveler 17" Laptop Backpack, Stone Grey,17 Inches laptop, Victorinox Touring 2.0, Commuter 15" Laptop Backpack, Stone Grey, Victorinox 1897 Replica Limited Edition, Swiss Made. JavaScript seems to be disabled in your browser. Highly recommended. ICONIC. You must have JavaScript enabled in your browser to utilize the functionality of this website. All other cases simply bring it in. When you purchase an item at one of our stores or through our website, your product is automatically guaranteed with us directly for the duration of the manufacturer's warranty. Start collecting experiences and discover the world with a more thoughtful purpose of happiness. Embracing minimalism, we believe in using quality spare parts in our luggage repairs, so your bags can bring you more joy and travel even longer with you. Swissgear.ca proudly stands by the quality craftsmanship of its watches. We are also recommended by many other Luggage companies. What does authorized mean? All engineered with state of the art technology and features for safety, reliability and durability. Was very surprised to find out that they would collect without an additional price, AND the price quoted was under $100 SGD. I really like the friendly pick up and delivery service of Dynamic Ace. All luggage brought in to Modern for repair will be done while you wait unless we need to order a part or we are waiting on manufacturers' approval. Please contact the seller. Most reasonable price -- and most of all best value for dollar. "Live more mindful lives, waste less is at the heart of DAs work. It covers: Both manufacturing defects and damage occurring from normal wear and tear. Why throw away your suitcase when it is less expensive and more environmentally friendly to have it repaired? The best thing to do is to bring it in so one of the owners can evaluate it for you. They spent time educating on the benefits, and even caveated that there would not have those interesting rims for the wheels. Based out of India, Gute Reise hosts international brands from across the world as your go-to 'One Stop, Travel Shop'. Buy less, for less clutter - instead, send your luggage for repair today.". What do I need to bring with me as proof of warranty. Enjoy the preferred, first class treatment as a SWISSGEAR.ca customer. We also clean the hardside and softside luggage with innovative and industrial products, without alternate their covering and the color. 2 W 32nd St. Suite 401 (4th Floor)New York, NY 10001. All purchases made on SWISSGEAR.ca are automatically upgraded to a 10 year extended warranty, free of charge. Our most common repairsarewheel and handle replacements,zippers, seams, recovering Since there are a multitude of parameters to be considered for parts for the same brand depending on the model, the dimensions of the part and the year of purchase of a piece of luggage, the chat service or sending photographs is not useful for repair purposes or to get an estimate. Where warranties are concerned, customers be aware! Keep up to date on the latest luggage trends, tips, innovations and our special offers. We also have a second location inLaval(back to the Centropolis). We can repair or revive your fine leather goods. If it is determined that the case is not covered under its warranty after it has been received by the repair center, the customer will be notified prior to any work being done. If at that time, the customer elects not to provide Swissgear.ca with an approval for the repair work as well as a credit card number, Swissgear.ca will cover the cost to return the non-repaired product to the customer using Purolator Ground freight. All Rights Reserved. Our experts at the front counter can evaluate your case and explain your warranty at the same time! We will pick-up, repair, and return your items. Swissgear.ca is proud to stand by the quality craftsmanship of the Backpacks, Business Cases, Travel Accessories, Belts and Wallets that we sell. You wish to place an order by phone or need assistance? Browse through our latest spring collection and gear up to explore the vibrant colours of nature. Fast Service. Let our accessories add Modern revolutionized the luggage repair industry 20 years ago by introducing while you wait luggage repair. SWISSGEAR.ca is devoted to ensuring customer satisfaction, even after checkout is complete. TRUSTED QUALITY: Handcrafted in Switzerland, this limited release is restricted to only 6,000 serialized units worldwide and sold in a special presentation gift box. The best way to find out is to bring it in! This warranty gives you specific legal rights, and you may also have other rights which may vary from province/territory to province/territory or from country to country. Remember that you must have your original Swissgear.ca sales receipt available in order to obtain a return authorization for your repair or replacement. LIMITED EDITION: As an ideal gift or collector's item, this limited edition is available in a limited quantity of 9'999 pieces. How do you become authorized? Modern Leather Goods is the only authorized Luggage repair center in New York City. That should tell you something in itself. I called up Dynamic Ace who came quickly to pick up my bag and had it repaired and sent back within a few hours. Thank you for this quick service! The purchaser is responsible for shipping costs to their designated, authorized service center. Each knife is individually, A PRODUCT LIKE NO OTHER: THE UNIQUE PACKAGING CONCEPT. Thank you for your understanding. Send your items to us for repair, we'll mail them back! The red vulcanized fibre scale material offers a warm and comfortable grip. Built with Premium Features for the Frequent Traveller, Includes removable computer bag that fits laptops up to 15inch, Sturdy and stylish, fits anything you might need. 2020 Modern Leather Goods. Whats more is that they gave us the option of using Polyeurathane wheels -- I have these in my Tumi, and noted the durability (use it even less, but no crumbling wheels). And all you had to pay extra for collection services. If the bag is deemed eligible for a warranty claim by Customer Support, arrangements will be made immediately to have it repaired. Spend 50.00 more and get free shipping!