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Faulty watch from Salvatore Ferragamo. Seems like a nice scam to tell customers that there will be easy refunds and exchanges while the reality is very different. i was traveling at that time but checked with my concierge upon my return and found that there was no package waiting for me. Here are 8 tips for writing great reviews. Why in gods name did it take 11 DAYS to tell me this!? 4.) International Association of Better Business Bureaus. This is the store's customer service phone number. After speaking with Nina, the store manager of Woodbury, it has been determined that the shoes are not defective and the scuff is a result of normal wear and tear. I purchased black slingbacks worth 275. This website is moderated, inappropriate and off Custservice provides contact details for leading companies and websites. The full address for this store is 1200 Morris Tpke #D243, Short Hills NJ 07078. 1-866-337-7242. You should see it post in 5-7 business days, depending on your credit card company's policy. I telephoned again only to be told the same, that replacements/exchanges were not granted and there was nothing that could be done. the estimated delivery dates were within the week, i.e., by jun* but the package arrived a week later. Worse customer service 100%, I purchased black slingbacks worth 275 and its been 2 months.i never receive it.they updated ups tracking but tracking also didnt show anything.I emailed ferragamo 100 times but they replied only once and promised me to get back in 2 days. they have now lost the package and somehow i'm the one who needs to figure out what happened. If I could leave - 100 stars I would. These cookies will be stored in your browser only with your consent. Is Salvatore Ferragamo in Short Hills, 07078 (New Jersey) reachable by phone? Customer Service Contact Information. I call my bank first to make sure they didn't deny a payment for any reason and they say no there was never an attempted charge. Review of Salvatore Ferragamo , Salvatore Ferragamo Phone Number | Call Now & Skip the Wait, Salvatore Ferragamo customer service GetHuman, Need help for Adobe Softwares? in the website. She agreed to liaise with head office to ask if - in the circumstances and given that it seemed silly to return all four items only to repurchase them later, hopefully receiving a different bag - they could issue a replacement bag. And I tweeted and messaged via the website, all without response. As a matter of policy, BBB does not endorse any product, service or business. even if i wanted to get another belt or different item I now don't have time for it to arrive before Christmas!This was absolutely terrible business done by what is supposed to be a reputable company! *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. MINUS STARS. by that time i had left for a 3 week trip. When they brought the buckle to me, it was clearly opened and used. We bought the same shoes but the right sizes from the store. I will give the customer service rep I dealt with this morning the credit he deserves for being calm and trying his best to apologize, but this is something that should never happen from a company like this. Read this guide, Neiman Marcus Customer Service Contact Information, Dior Watches Customer Support How to Contact, Quiksilver Customer Service Contact Details, Porsche Design Watches Customer Service Contact Details. Neither is a great outcome. I shouldn't have been able to order an out of stock item. They were not the right size, we took them to Ferragamo store in ******** mall the same day. You can add your reviews or experience with the listed Tel. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. I went through the entire process all over again, having been told that they never received my photographs. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Please do not post any financial private data publically EUROPE. She said they were likely to repair it instead. Yet, we received your return on the **** of July as per tracking number ******************. Information provided by various external sources. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. I am utterly disgusted and outraged at the 'service' I have received. I've instructed **************** to issue your refund immediately. SERIOUSLY!? The shoes were worn once and mainly indoor , I dont think wear and tear from using an expensive shoes that meant to last years, should happen after one time use and it shouldnt be done at any cost ! Considering I payed an extra 20 for next day delivery i think this is pathetic. Salvatore Ferragamo In Short Hills, 07078 (new Jersey), 1200 Morris Tpke #D243, Short Hills NJ 07078. 1.) No answer. (no problem) around comes 12/12 and no update on my order so I call the customer line just to check in and make sure everything is still fine. Your response send to Rago Brothers. The staff over the phone basically tell you that you just been scammed legally and nothing i can do. These cookies do not store any personal information. I called and they said the product is being relocated to their warehouse from a different location. Disclaimer: custservice.org strives to keep its information accurate and up to date. Please do not use or post any abusive/porn language Horrible, I bought beautiful sandals and was very happy until after my first day wearing them they cut a gash in each foot.I contacted service and they sent me to local store saying they provide after sales service worldwidenot true!The store refused to receive and credit only exchanges and I didnt want that.Went back to service center sent them all they asked , only to be told to contact original store in Chicago.HORRIBLE SERVICE FOR THE COST OF THE SHOES.. sent them pics of the gash on my feet, they didnt care they abuse we are outside USA otherwise they would get sued.DONT BUY THIS BRAND. I wrote again and said please let me know when my order is going to be delivered. They only want to be nice when you are buying something. This is ridiculous. Still waiting for an item i brought in November 2020 and April 2021, incredible. It was sent back to you as per tracking number ******************and delivered on the *** of August. Literally the worst ever, most shocking experience I have ever had ordering online. i wasn't expecting this to happen or i could have at least asked someone to collect it for me while i would be away. my order was processed and said estimated arrival was 12/10-12/20. The warehouse rejected your parcel because it was outside of the return timeframe. Anything else but a premium luxury brand. Please don't use you money at Salvatore Ferragamo. +39 02-23345 701. Also theyre Website has been shut down and is now saying error. I received them on May 4, 2022. They want to charge me $180 to fix shoes I bought about 6 months ago. Some of the links are affiliate links. in english only. We use dedicated people and clever technology to safeguard our platform. They wrote back saying they have no idea when that order is going to be delivered. The watch is clearly faulty and they are not giving me a refund and not returning my calls and updating me as they promise they will do. Still not getting the service you need? Learn about Trustpilots review process. So I said do you know if its going to arrive in a week, two weeks? Thank you for reaching out to us. On may 12 I received the following email after I called them to follow up on my refund.Dear Neda,Thank you for contacting **********************.Concerning your request, we would like to confirm that your return was received by our distribution center as of Friday, May 6th at 11:11 am. I am a Kenyan, a motor vehicle . Hi, I always buy your meals for lunch. It has been two weeks and it hasnt shipped yet. Necessary cookies are absolutely essential for the website to function properly. What is the address for Salvatore Ferragamo in Short Hills, 07078 (New Jersey)? We also use third-party cookies that help us analyze and understand how you use this website. Youtube Support Guidelines in 2021, United States Official Store Salvatore Ferragamo, Terms & Conditions (PDF) Salvatore Ferragamo, Salvatore Ferragamo | Complaints | Better Business Bureau , Customer service is horrible! Anyone can write a Trustpilot review. Salvatore Ferragamo offers the detail of customer service for its existing as well as potential customers that can help them in conveying their feedback of its products and services. Well guide you through the process. Considering the price of the shoes, this is pretty rude.This is one of the best shoe brands and they can't be replaced, hence the website can afford to be so poorly organised. even if they decided to reject the return, salvatore ferragamo could've processed these transactions responsibly instead of mis-communicating the facts to me repeatedly. How to Contact ServiceNow Support Email address of the Salvatore Ferragamo customer support is: [emailprotected]. The watch has been nothing but terrible, its broken 3 times and I have had to return it around 10 times. Why would I have a bag that is effectively second hand having been sent to me improperly protected and damaged, and then going through who knows how many hands for a repair! We strive for perfection, but can not assure that the information on this website is 100% accurate. Three weeks? The parcel eventually arrived and immediately on opening the bag - the first of the packages that I opened - I noticed that the gold clasp had a 'nick' out of it and was damaged. She said I have no idea. As a customer of the Salvatore Ferragamo, if you face any query, feedback, complaint or suggestions related to its products and services then you can contact the Salvatore Ferragamo customer service team through its contact detail, email id as well as customer service number that may or may not be tollfree. Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Please note that as per our terms and conditions Returns of Sale/Clearance product, Timepieces, and Fine Jewelry must be received by Ferragamo within 10 days from date of delivery. I then tweeted openly. Appalling awful service and I wish I never gave them my money. I bought an $800 belt with an interchangeable buckle. You also have the option to opt-out of these cookies. I never had an issue however Ive ha. Copyrights 2016-2022 | All Rights Rserved. https://business.facebook.com/SalvatoreFerragamo/about/ Customers can contact Salvatore Ferragamo on the companys official Facebook page: Click here. In case of mistakes or missing data - please help us to remain accurate by sending us your feedback. So they sold me a useless watch which they provide absolutely no service in getting fit so it could be worn, would like to change me extra for the link and for the fitting though. Eventually I gave up on email and calling and I tweeted by instant messenger. She said theres nothing I can do about it and you cant cancel the order. I called the customer service line and a woman picked up and I asked her if she knows where my order is and she said that she had no idea where it was but it was in process. But opting out of some of these cookies may have an effect on your browsing experience. And again. Last but not least they kept the shipping costs - so they didnt even show some goodwill. All reviews are published without moderation. Customers can contact Salvatore Ferragamo on the companys official Twitter account: Click here. However, please note that according to our Terms and Conditions we are obligated to issue a credit within 30 days.We remain at your disposal.Best regards, Tiana ********************** ************* I followed up several times with customer service on May 18 I received the following email from them:Dear Neda,We are pleased to inform you that the items you have returned were received; our ****************** will inspect them shortly and if approved, will send your return for processing.If you are a registered customer, you may also check the status in "My Orders" section on the website So far I haven't received my refund I called them many times the customer service keep saying warehouse has not approved the refund, They do not give me any reason why they don't process my refund. Once the return is processed and checked, kindly note that we aim to issue credit in 10-14 business days from the day we have received and package" so i continued waiting for the refund. Companies can ask for reviews via automatic invitations. After a month, I realized that they never called me, so I went to the store. Customers can contact Salvatore Ferragamo customer service by mail: 663 Fifth Avenue, New York, NY 10022, USA. That is untrue because the first lady I spoke to said she received them while we were speaking. A year? BBB is here to help. Basically lost my money because is past 60 days to contact my bank. Hacks for calling & contacting them faster, tips for common issues & reviews. Placed an order for Fathers Day on 6/15/21 to find out on 6/22/21 that all items were unavailable and my order was canceled. Obviously the warehouse thug stole it. These cookies track visitors across websites and collect information to provide customized ads. but still n success.,BIG SCAM. The same process I had been assured would take place two to three weeks ago. In order for the BBB to appropriately process your response, you MUST answer the question above. She actually tried to block my canceling the order through visa. So I can choose. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Don't use you money at Salvatore Ferragamo. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. on my return i compared the items and decided not to keep them and mailed them back. BBB Business Profiles may not be reproduced for sales or promotional purposes. Tel. I wish I could give no stars! Once your return has been handled, then your refund will be issued to your original form of payment. Worst online shopping experience. Crooks, Only refunded one item of two returned. Claim your profile to access Trustpilots free business tools and connect with customers. It was very disappointing, given the price of the bag and the luxury nature of the item. You confirmed you never received this parcel,the denied return ,therefore we proceeded to open a claim with *** on the **** of August in regards to the tracking number ******************. Verification can help ensure real people write reviews about real companies. In case of sale of your personal information, you may opt out by using the link. TERRIBLE. I was told that my order should be shipped on 12/13 or at the latest 12/16 and I would get a tracking number at that point. Had to do a credit card charge back. Called to speak to a supervisor who didn't seem to care. I was asked to send photos - which I did and which the lady with whom I was speaking said she had received whilst we were on the phone. [emailprotected] USA & CANADA. Get guidance for specific issues. I have worn mine maybe 5 times. No answer at all. I emailed again. It is mandatory to procure user consent prior to running these cookies on your website. 2.) It is a disgusting and completely unacceptable way to treat people. So terrible. The phone number of Salvatore Ferragamo customer service is: 866-337-7242. I ordered a belt from the official website and now says pending transaction. And again. Click on the type of call you are receiving to help identify the caller. All the information on this website is gathered from the companies websites, social media and customer feedback. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I would strong advise never buying anything from this shop and if anything goes wrong don't expect any help from their rude unhelpful team of staff in the London office!!! I called once more in the afternoon and was told it will go through tomorrow. I wish I would have read this before. I went to the store for them to fix , return or give me a store credit , the manager there Nina was so inpatient and told me to take it to any shoe place to fix it and they cant do anything for me and that we are basically done here! The worse customer service you will ever receive. All the contact details are presented without warranty.